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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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12 Jan 2021 Reasonable Redress Sovereign Housing Association Limited (201914045) Case 201914045 · Leaseholder The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale … 12 Jan 2021 No Maladministration Vivid Housing Limited (202002223) Case 202002223 · Old Home Ownership Issues (not new build) categories REPORT COMPLAINT 202002223 Vivid Housing Limited 13 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Jan 2021 No Maladministration West Northamptonshire Council (201915625) Case 201915625 · Old Compensation categories The complaint is about the landlord’s response to the resident’s report of missing belongings. 11 Jan 2021 Partial Maladministration Clarion Housing Association Limited (202000218) Case 202000218 · Old Complaints Handling categories The complaint is about the landlord’s: 11 Jan 2021 No Maladministration Haringey Council (202003505) Case 202003505 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her … 11 Jan 2021 Maladministration Newham Council (201908648) Case 201908648 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her … 8 Jan 2021 Reasonable Redress Croydon Council (202005546) Case 202005546 · Local Authority / ALMO or TMO The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges … 8 Jan 2021 Partial Maladministration East End Homes Limited (202001075) Case 202001075 · Old Complaints Handling categories REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Jan 2021 No Maladministration One Housing Group Limited (202001423) Case 202001423 · Old Estate Management categories The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding … 8 Jan 2021 No Maladministration Southwark Council (201703942) Case 201703942 · Local Authority / ALMO or TMO The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request 7 Jan 2021 Partial Maladministration Catalyst Housing Limited (202000443) Case 202000443 · Old Property Condition categories The complaint refers to: 7 Jan 2021 Reasonable Redress Home Group Limited (202001298) Case 202001298 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided. 7 Jan 2021 Reasonable Redress Metropolitan Housing Trust Limited (201907476) Case 201907476 · Managing Relations The complaint is about: 7 Jan 2021 Maladministration One Housing Group (201911422) Case 201911422 · Leaseholder The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation … 7 Jan 2021 Partial Maladministration Places for People Group Limited (201902700) Case 201902700 · Old Charges categories The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard … 6 Jan 2021 Partial Maladministration Hounslow Council (202001016) Case 202001016 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001016 Hounslow Council 5 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints … 6 Jan 2021 Maladministration Midland Heart Limited (202003561) Case 202003561 The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused … 6 Jan 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (201913984) Case 201913984 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 4 Jan 2021 Reasonable Redress A2Dominion Housing Group Limited (202001096) Case 202001096 · Old Compensation categories The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem … 4 Jan 2021 Maladministration Great Places Housing Group Limited (202000780) Case 202000780 · Old Complaints Handling categories REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 4 Jan 2021 Maladministration Hammersmith and Fulham Council (201909756) Case 201909756 · Managing Relations The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. … 4 Jan 2021 Maladministration Notting Hill Genesis (201915534) Case 201915534 · Old Charges categories The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The … 4 Jan 2021 No Maladministration Thirteen Housing Group Limited (201908379) Case 201908379 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an … 2 Jan 2021 Partial Maladministration Hammersmith and Fulham Council (202002333) Case 202002333 · Local Authority / ALMO or TMO The complaint refers to: 2 Jan 2021 Partial Maladministration Welwyn Hatfield Borough Council (202003866) Case 202003866 · Old Property Condition migrated-2025 REPORT COMPLAINT 202003866 Welwyn Hatfield Borough Council 2 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining …