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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Showing 1,976 of 18,103 decisions

Decisions

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Sovereign Housing Association Limited (201914045)

12 Jan 2021 Case 201914045 Reasonable Redress Leaseholder

The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale of their home.

Read the original Housing Ombudsman decision via the title.

Vivid Housing Limited (202002223)

12 Jan 2021 Case 202002223 No Maladministration Old Home Ownership Issues (not new build) categories

REPORT COMPLAINT 202002223 Vivid Housing Limited 13 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Read the original Housing Ombudsman decision via the title.

West Northamptonshire Council (201915625)

12 Jan 2021 Case 201915625 No Maladministration Old Compensation categories

The complaint is about the landlord’s response to the resident’s report of missing belongings.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202000218)

11 Jan 2021 Case 202000218 Partial Maladministration Old Complaints Handling categories

The complaint is about the landlord’s:

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Haringey Council (202003505)

11 Jan 2021 Case 202003505 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her own.

Read the original Housing Ombudsman decision via the title.

Newham Council (201908648)

11 Jan 2021 Case 201908648 Maladministration Managing Relations

The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.

Read the original Housing Ombudsman decision via the title.

Croydon Council (202005546)

8 Jan 2021 Case 202005546 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out of. The landlord’s response to the resident’s request to produce a revised invoice for section 20 works. The landlord’s handling …

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East End Homes Limited (202001075)

8 Jan 2021 Case 202001075 Partial Maladministration Old Complaints Handling categories

REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

One Housing Group Limited (202001423)

8 Jan 2021 Case 202001423 No Maladministration Old Estate Management categories

The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding its management of anti-social behaviour (ASB) Response to a pest infestation Response to the leaseholder’s concerns regarding the standard of cleaning in the communal areas Handling of repairs to the …

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Southwark Council (201703942)

8 Jan 2021 Case 201703942 No Maladministration Local Authority / ALMO or TMO

The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request

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Catalyst Housing Limited (202000443)

7 Jan 2021 Case 202000443 Partial Maladministration Old Property Condition categories

The complaint refers to:

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Home Group Limited (202001298)

7 Jan 2021 Case 202001298 Reasonable Redress Old Home Ownership Issues (not new build) categories

The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.

Read the original Housing Ombudsman decision via the title.

One Housing Group (201911422)

7 Jan 2021 Case 201911422 Maladministration Leaseholder

The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation to the service charges for the period 2018 to 2019. the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Places for People Group Limited (201902700)

7 Jan 2021 Case 201902700 Partial Maladministration Old Charges categories

The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard of grounds maintenance; and the landlord’s provision of information relating to the service charge; and the landlord’s handling of the payment of compensation in respect of failures acknowledged during the …

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Hounslow Council (202001016)

6 Jan 2021 Case 202001016 Partial Maladministration Local Authority / ALMO or TMO

REPORT COMPLAINT 202001016 Hounslow Council 5 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

Midland Heart Limited (202003561)

6 Jan 2021 Case 202003561 Maladministration

The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused by the lack of a reliable hot water supply for the period of 96 days.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (201913984)

6 Jan 2021 Case 201913984 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and entering a room without his permission.

Read the original Housing Ombudsman decision via the title.

London Borough of Hillingdon (202000105)

5 Jan 2021 Case 202000105 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property between August and December 2019; and the identity of the person occupying the residence above him.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202001096)

4 Jan 2021 Case 202001096 Reasonable Redress Old Compensation categories

The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.

Read the original Housing Ombudsman decision via the title.

Great Places Housing Group Limited (202000780)

4 Jan 2021 Case 202000780 Maladministration Old Complaints Handling categories

REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]

Read the original Housing Ombudsman decision via the title.

Hammersmith and Fulham Council (201909756)

4 Jan 2021 Case 201909756 Maladministration Managing Relations

The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. The Landlord’s complaint handling of this matter.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201915534)

4 Jan 2021 Case 201915534 Maladministration Old Charges categories

The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The Landlord’s handling of repairs to the Resident’s hot water system and heating installations.

Read the original Housing Ombudsman decision via the title.

Thirteen Housing Group Limited (201908379)

4 Jan 2021 Case 201908379 No Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an alternative property.

Read the original Housing Ombudsman decision via the title.

Hammersmith and Fulham Council (202002333)

2 Jan 2021 Case 202002333 Partial Maladministration Local Authority / ALMO or TMO

The complaint refers to:

Read the original Housing Ombudsman decision via the title.

Welwyn Hatfield Borough Council (202003866)

2 Jan 2021 Case 202003866 Partial Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 202003866 Welwyn Hatfield Borough Council 2 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)