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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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17 Dec 2024 Maladministration Waverley Borough Council (202314489) Case 202314489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint. 16 Dec 2024 Maladministration Camden Council (202213793) Case 202213793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s enquiries about ownership of and access to the back garden, … 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 16 Dec 2024 Partial Maladministration Gentoo Group Limited (202231509) Case 202231509 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated … 16 Dec 2024 Partial Maladministration GreenSquareAccord Limited (202400949) Case 202400949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. … 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 16 Dec 2024 Partial Maladministration Lambeth Council (202303553) Case 202303553 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 16 Dec 2024 Maladministration Lambeth Council (202402971) Case 202402971 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about a leak. 16 Dec 2024 Reasonable Redress LiveWest Homes Limited (202300625) Case 202300625 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308548) Case 202308548 · Financial The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202315212) Case 202315212 · Old Property Condition categories The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323654) Case 202323654 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould … 16 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202311940) Case 202311940 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the complainant’s concerns around selling her property. Complaints handling. 16 Dec 2024 Partial Maladministration Newlon Housing Trust (202231817) Case 202231817 · Financial The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for … 16 Dec 2024 Maladministration Newlon Housing Trust (202313523) Case 202313523 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s radiators. The associated complaint. 16 Dec 2024 Partial Maladministration Nottingham Community Housing Association Limited (202313300) Case 202313300 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for … 16 Dec 2024 Partial Maladministration Orbit Housing Association Limited (202234807) Case 202234807 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct. 16 Dec 2024 Partial Maladministration Places for People Group Limited (202343788) Case 202343788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. … 16 Dec 2024 Reasonable Redress Platform Housing Group Limited (202328275) Case 202328275 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. 16 Dec 2024 Maladministration Southern Housing (202309721) Case 202309721 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 16 Dec 2024 Reasonable Redress Stonewater Limited (202234676) Case 202234676 · Managing Relations The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the … 16 Dec 2024 Reasonable Redress Stonewater Limited (202314128) Case 202314128 · Estate Management The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal … 16 Dec 2024 Maladministration Stonewater Limited (202334959) Case 202334959 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, windows and loft insulation at the property. the … 16 Dec 2024 Partial Maladministration Together Housing Association Limited (202308783) Case 202308783 · Estate Management The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This … 16 Dec 2024 Partial Maladministration Waltham Forest Council (202322814) Case 202322814 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a … 16 Dec 2024 Maladministration Wandle Housing Association Limited (202230003) Case 202230003 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding communal repairs. Complaint. This report has also … 13 Dec 2024 Maladministration Aster Group Limited (202324151) Case 202324151 · Old Property Condition categories The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. … 13 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202310522) Case 202310522 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has … 13 Dec 2024 Partial Maladministration Islington Council (202221202) Case 202221202 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, … 13 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343786) Case 202343786 · Financial The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent … 13 Dec 2024 Partial Maladministration North West Leicestershire District Council (202416498) Case 202416498 · Managing Relations The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the … 13 Dec 2024 No Maladministration Nottingham City Council (202315009) Case 202315009 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid. 13 Dec 2024 Partial Maladministration Sanctuary Housing Association (202306913) Case 202306913 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about scaffolding. Handling of kitchen replacement works. The Ombudsman … 13 Dec 2024 Partial Maladministration Southwark Council (202302203) Case 202302203 · Managing Relations The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated … 13 Dec 2024 Maladministration Stockport Homes Limited (202400602) Case 202400602 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated repairs. A woodlice infestation. 13 Dec 2024 No Maladministration The Community Housing Group Limited (202305538) Case 202305538 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from … 12 Dec 2024 Maladministration Camden Council (202304548) Case 202304548 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating/hot water system. The Ombudsman has also considered the … 12 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202311909) Case 202311909 · Estate Management The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has … 12 Dec 2024 Maladministration Greenoak Housing Association Limited (202303986) Case 202303986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of … 12 Dec 2024 Maladministration Sandwell Metropolitan Borough Council (202307606) Case 202307606 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 12 Dec 2024 Partial Maladministration Southwark Council (202322410) Case 202322410 · Managing Relations The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The … 12 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202306025) Case 202306025 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns over the safety of a carbon monoxide alarm. The … 12 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202339335) Case 202339335 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, including to a wall and guttering. Maintenance … 12 Dec 2024 No Maladministration The Extracare Charitable Trust (202346297) Case 202346297 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202301722) Case 202301722 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202327977) Case 202327977 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in … 12 Dec 2024 Partial Maladministration West Kent Housing Association (202226103) Case 202226103 · Financial The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at … 11 Dec 2024 Partial Maladministration Great Places Housing Association (202232324) Case 202232324 · Financial The complaint is about the landlord’s handling of the resident’s concerns that service charges were incorrectly applied to her account. … 11 Dec 2024 Partial Maladministration Hastoe Housing Association Limited (202336879) Case 202336879 · Estate Management REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Dec 2024 No Maladministration Royal Borough of Kensington and Chelsea (202319116) Case 202319116 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request …