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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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5 Dec 2023 Maladministration Babergh District Council (202300493) Case 202300493 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to concerns about heating in the resident’s home. 5 Dec 2023 Maladministration Royal Borough of Kensington and Chelsea (202224181) Case 202224181 · Old Property Condition migrated-2025 REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating … 5 Dec 2023 Partial Maladministration Two Rivers Housing (202209686) Case 202209686 · Managing Relations This complaint is about the landlord’s: Handling of major adaptations to the property; Complaint handling. 4 Dec 2023 Maladministration Clarion Housing Association Limited (202202310) Case 202202310 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows … 4 Dec 2023 Partial Maladministration Incommunities Limited (202207367) Case 202207367 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Neighbours littering. A fence needing repair. Issues with … 4 Dec 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202204317) Case 202204317 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of smells from the bin store located beneath her … 4 Dec 2023 Maladministration Onward Homes Limited (202222960) Case 202222960 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of antisocial behaviour (ASB). Complaint handling. 1 Dec 2023 Maladministration Clarion Housing Association Limited (202126500) Case 202126500 · Financial The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to … 1 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202204510) Case 202204510 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 1 Dec 2023 Maladministration Elim Housing Association Limited (202217527) Case 202217527 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of anti-social behaviour. 1 Dec 2023 No Maladministration High Peak Borough Council (202219918) Case 202219918 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a … 1 Dec 2023 Partial Maladministration Longhurst Group Limited (202124154) Case 202124154 · Information and data management The complaint is about the landlord’s handling of: outstanding repairs to the property. a telephone call on 26 and 28 … 1 Dec 2023 Maladministration Sanctuary Housing Association (202300440) Case 202300440 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of leaks. Handling of repairs to the resident’s kitchen. 30 Nov 2023 Maladministration A2Dominion Housing Group Limited (202200406) Case 202200406 · Financial The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. … 30 Nov 2023 Reasonable Redress Abri Group Limited (202126676) Case 202126676 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the … 30 Nov 2023 Partial Maladministration Aster Group Limited (202116121) Case 202116121 · Estate Management The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its handling of … 30 Nov 2023 Maladministration Birmingham City Council (202222264) Case 202222264 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof leaks and resultant damage, including ceiling collapse. This service has also … 30 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202125633) Case 202125633 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account after he staircased to … 30 Nov 2023 Maladministration Connect Housing Association Limited (202207740) Case 202207740 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint. 30 Nov 2023 Partial Maladministration Cottsway Housing Association Limited (202123463) Case 202123463 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the mains water pipe. Water quality concerns. Application of its … 30 Nov 2023 Maladministration Darlington Borough Council (202206642) Case 202206642 · Managing Relations The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated … 30 Nov 2023 Maladministration Epping Forest District Council (202128520) Case 202128520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint. 30 Nov 2023 Maladministration Great Places Housing Association (202128398) Case 202128398 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about her boundary wall. The landlord’s handling of the … 30 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202119372) Case 202119372 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, … 30 Nov 2023 Reasonable Redress Habinteg Housing Association Limited (202201709) Case 202201709 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour. 30 Nov 2023 Maladministration Havering Council (202213065) Case 202213065 · Managing Relations The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint … 30 Nov 2023 Reasonable Redress Homes Plus Limited (202222673) Case 202222673 · Old Property Condition migrated-2025 The complaint is about the time taken to prepare the property at the start of the tenancy. 30 Nov 2023 Maladministration Hyde Housing Association Limited (202205351) Case 202205351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has … 30 Nov 2023 Partial Maladministration Jigsaw Homes Group Limited (202218579) Case 202218579 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports … 30 Nov 2023 Maladministration Lambeth Council (202103898) Case 202103898 · Managing Relations The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould … 30 Nov 2023 Partial Maladministration LiveWest Homes Limited (202227289) Case 202227289 · Managing Relations The complaint is about: 30 Nov 2023 Maladministration London Borough of Hackney (202215973) Case 202215973 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs. complaint. 30 Nov 2023 Partial Maladministration London Borough of Hounslow (202116448) Case 202116448 · Managing Relations The complaint is about the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the … 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202200638) Case 202200638 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial … 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205311) Case 202205311 · Financial The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint … 30 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212868) Case 202212868 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent … 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202204996) Case 202204996 · Old Property Condition migrated-2025 REPORT COMPLAINT 202204996 Metropolitan Thames Valley Housing (MTV) 23 November 2023 Our approach The Housing Ombudsman’s approach to investigating and … 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208587) Case 202208587 · Estate Management The resident’s complaint is about the landlord’s: Enforcement of its tenancy terms regarding: Dogs; Items left in communal areas; Use … 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222658) Case 202222658 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of leaks within the bathroom. The landlord’s response to … 30 Nov 2023 Partial Maladministration Moat Homes Limited (202202483) Case 202202483 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of faulty wiring in the property at the time … 30 Nov 2023 Maladministration Nottingham City Council (202213831) Case 202213831 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and … 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202109486) Case 202109486 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: Repairs to the resident’s property’s sash windows. Damp and mould in the bathroom. … 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221594) Case 202221594 · Information and data management The complaint is about: The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The … 30 Nov 2023 Maladministration One Manchester Limited (202016223) Case 202016223 · Managing Relations The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of … 30 Nov 2023 Maladministration Ongo Homes Limited (202211954) Case 202211954 · Moving/Buying/Selling Home The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent … 30 Nov 2023 Partial Maladministration Onward Homes Limited (202128639) Case 202128639 · Estate Management The complaint is about: The landlord's handling of the resident's enquiries regarding damage to a property within the building. The … 30 Nov 2023 No Maladministration Optivo (now Southern Housing) (202216115) Case 202216115 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the … 30 Nov 2023 Maladministration Orbit Group Limited (202128656) Case 202128656 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse. 30 Nov 2023 Maladministration Peabody Trust (202210638) Case 202210638 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of … 30 Nov 2023 Maladministration Peabody Trust (202217713) Case 202217713 · Information and data management The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the …