LiveWest Homes Limited (202120571)
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has also considered the landlord’s complaint handling in this case.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202223341)
The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint.
Wolverhampton City Council (202222463)
The complaint is about the landlord’s response to the resident’s: Request for a hardstanding driveway to be installed to her property. Concerns about the installation of the driveway. Associated complaint.
Babergh District Council (202300493)
This complaint is about the landlord’s response to concerns about heating in the resident’s home.
Royal Borough of Kensington and Chelsea (202224181)
REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Two Rivers Housing (202209686)
This complaint is about the landlord’s: Handling of major adaptations to the property; Complaint handling.
Clarion Housing Association Limited (202202310)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows and associated damage to the wall and windowsill. Reports concerning the communal areas including the solar panels being defective and not good value for money, and concerns about the lifespan …
Incommunities Limited (202207367)
The complaint is about the landlord’s handling of the resident’s reports of: Neighbours littering. A fence needing repair. Issues with her rent account. A noise nuisance.
Metropolitan Thames Valley Housing (MTV) (202204317)
The complaint is about the landlord’s handling of the resident’s: Reports of smells from the bin store located beneath her flat. Request to be moved. Request for a rent reduction.
Onward Homes Limited (202222960)
The complaint is about the landlord’s: Handling of antisocial behaviour (ASB). Complaint handling.
Clarion Housing Association Limited (202126500)
The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202204510)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start of his tenancy. The resident’s reports of repairs required to: The boiler – heating and hot water. The kitchen flooring. The windows. The kitchen units. The resident’s reports of a …
Elim Housing Association Limited (202217527)
This complaint is about the landlord’s handling of reports of anti-social behaviour.
Estuary Housing Association Limited (202216223)
The complaint is about the landlord’s handling of: The refurbishment of the kitchen. The resident’s concerns about the conduct of its contractors. The Ombudsman has also considered the associated complaint handling.
High Peak Borough Council (202219918)
The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a pizza oven with associated covering structure.
Longhurst Group Limited (202124154)
The complaint is about the landlord’s handling of: outstanding repairs to the property. a telephone call on 26 and 28 April 2022 regarding the rent account. The landlord’s complaint handling has also been investigated. The landlord’s knowledge and information management has also been investigated.
Sanctuary Housing Association (202300440)
The complaint is about the landlord’s: Response to the resident’s reports of leaks. Handling of repairs to the resident’s kitchen.
A2Dominion Housing Group Limited (202200406)
The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202126676)
The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.
Aster Group Limited (202116121)
The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its handling of littering and fly tipping. the landlord’s handling of her reports of washed laundry on balconies and walkways. the landlord’s handling of her request that all lease and tenancy agreements have …
Birmingham City Council (202222264)
The complaint is about the landlord’s handling of roof leaks and resultant damage, including ceiling collapse. This service has also considered the landlord’s complaint handling approaches.
Clarion Housing Association Limited (202125633)
The complaint is about the landlord’s handling of: The administration of the resident’s service charge account after he staircased to 100% ownership of the property. The associated complaint.
Connect Housing Association Limited (202207740)
The complaint is about the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint.
Cottsway Housing Association Limited (202123463)
The complaint is about the landlord’s handling of: Repairs to the mains water pipe. Water quality concerns. Application of its permissions policy.
Darlington Borough Council (202206642)
The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated complaint.
Epping Forest District Council (202128520)
The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint.
Great Places Housing Association (202128398)
The complaint is about: The landlord’s handling of the resident’s reports about her boundary wall. The landlord’s handling of the resident’s reports about her neighbour’s fence. The landlord’s response to repair issues reported by the resident. The landlord’s complaint handling.
Great Yarmouth Borough Council (202119372)
The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, and the resident’s associated concerns; the resident’s reports of pest control issues; the resident’s complaint.
Habinteg Housing Association Limited (202201709)
The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.
Havering Council (202213065)
The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint handling.
Homes Plus Limited (202222673)
The complaint is about the time taken to prepare the property at the start of the tenancy.
Hyde Housing Association Limited (202205351)
The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has also been considered.
Jigsaw Homes Group Limited (202218579)
The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports about its officers’ conduct and behaviour. Implementation of its unreasonable behaviour policy. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202103898)
The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
LiveWest Homes Limited (202227289)
The complaint is about:
London Borough of Hackney (202215973)
The complaint is about the landlord’s handling of the resident’s: reports of repairs. complaint.
London Borough of Hounslow (202116448)
The complaint is about the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the property was let to the resident. Handling of offers of accommodation in 2018 and the level of priority banding allocated to the resident in 2021. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202200638)
The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202205311)
The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202212868)
The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent complaint.
Metropolitan Thames Valley Housing (MTV) (202204996)
REPORT COMPLAINT 202204996 Metropolitan Thames Valley Housing (MTV) 23 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Metropolitan Thames Valley Housing (MTV) (202208587)
The resident’s complaint is about the landlord’s: Enforcement of its tenancy terms regarding: Dogs; Items left in communal areas; Use of the car park; Antisocial behaviour (ASB); Delivery of gardening services and its handling of the service charge dispute that arose from this; Increase to the service charge level; Response …
Metropolitan Thames Valley Housing (MTV) (202222658)
The complaint is about: The landlord’s response to the resident’s reports of leaks within the bathroom. The landlord’s response to the resident’s complaint.
Moat Homes Limited (202202483)
The complaint is about: The landlord’s response to the resident’s report of faulty wiring in the property at the time the electrical installation certificate was signed off. The landlord’s handling of the resident’s complaint.
Nottingham City Council (202213831)
The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and The associated complaint.
Notting Hill Genesis (NHG) (202109486)
The complaint concerns the landlord’s handling of: Repairs to the resident’s property’s sash windows. Damp and mould in the bathroom. The resident’s concerns about the heating control electrical cable. The resident’s complaint.
Notting Hill Genesis (NHG) (202221594)
The complaint is about: The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The landlord’s response to the resident’s request that it repair a shower hose. The landlord not reviewing the contact agreement it had in place since December 2019. The landlord’s complaint handling …
One Manchester Limited (202016223)
The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of discrimination. Complaint handling.
Ongo Homes Limited (202211954)
The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent repairs were handled by the landlord.
Onward Homes Limited (202128639)
The complaint is about: The landlord's handling of the resident's enquiries regarding damage to a property within the building. The landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)