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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 15 Nov 2022 Partial Maladministration Hammersmith and Fulham Council (202113955) Case 202113955 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s … 15 Nov 2022 No Maladministration Kingston upon Hull City Council (202108897) Case 202108897 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos. 15 Nov 2022 Maladministration London & Quadrant Housing Trust (202118374) Case 202118374 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint. 15 Nov 2022 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202107757) Case 202107757 · Financial The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on … 15 Nov 2022 Reasonable Redress Sanctuary Housing Association (202205924) Case 202205924 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door. 15 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202123686) Case 202123686 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the … 15 Nov 2022 Maladministration Waverley Borough Council (202205045) Case 202205045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request … 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 14 Nov 2022 Partial Maladministration Catalyst Housing Limited (202110773) Case 202110773 · Financial This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The landlord’s … 14 Nov 2022 Partial Maladministration Honeycomb Group Limited (202112508) Case 202112508 · Managing Relations The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her … 14 Nov 2022 Maladministration Incommunities Limited (202208132) Case 202208132 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes. 14 Nov 2022 No Maladministration Jigsaw Homes Tameside (202108371) Case 202108371 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to asbestos being identified at the resident’s property. 14 Nov 2022 Maladministration Leeds City Council (202111464) Case 202111464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 14 Nov 2022 Partial Maladministration North Northamptonshire Council (202201798) Case 202201798 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front … 14 Nov 2022 Partial Maladministration Southampton City Council (202000348) Case 202000348 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to … 13 Nov 2022 Partial Maladministration Aspire Housing Limited (202017563) Case 202017563 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated … 13 Nov 2022 No Maladministration Cotman Housing Association Limited (202016991) Case 202016991 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application to be rehoused. 13 Nov 2022 No Maladministration One Manchester Limited (202205834) Case 202205834 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 12 Nov 2022 Partial Maladministration Southern Housing Group Limited (202122289) Case 202122289 · Financial The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request … 11 Nov 2022 No Maladministration Clarion Housing Association Limited (202102182) Case 202102182 · Old Property Condition migrated-2025 The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried … 11 Nov 2022 Maladministration East Riding of Yorkshire Council (202115738) Case 202115738 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an extension. 11 Nov 2022 Reasonable Redress LiveWest Homes Limited (202203429) Case 202203429 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a … 11 Nov 2022 Maladministration Nottingham City Homes Registered Provider Limited (202206302) Case 202206302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling. 11 Nov 2022 Maladministration The Guinness Partnership Limited (202101974) Case 202101974 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling. 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 10 Nov 2022 Partial Maladministration Peabody Trust (202102479) Case 202102479 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An … 10 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115830) Case 202115830 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of … 10 Nov 2022 Outside Jurisdiction Westminster City Council (202111805) Case 202111805 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs to a leasehold property. 9 Nov 2022 Maladministration Catalyst Housing Limited (202113998) Case 202113998 · Information and data management The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. … 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 9 Nov 2022 Partial Maladministration Notting Hill Genesis (202205545) Case 202205545 · Financial The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in … 9 Nov 2022 Maladministration Paragon Asra Housing Limited (202110414) Case 202110414 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 8 Nov 2022 Partial Maladministration Bristol City Council (202111004) Case 202111004 · Managing Relations The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint. 8 Nov 2022 Mediation Clarion Housing Association Limited (202115194) Case 202115194 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of repairs to the resident’s shower. 8 Nov 2022 Maladministration Epping Forest District Council (202206787) Case 202206787 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling. 8 Nov 2022 Maladministration London & Quadrant Housing Trust (202126700) Case 202126700 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of … 8 Nov 2022 No Maladministration Longhurst Group Limited (202208049) Case 202208049 · Estate Management The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property. 8 Nov 2022 Maladministration Metropolitan Thames Valley Housing (202119152) Case 202119152 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water. 8 Nov 2022 Reasonable Redress Mount Green Housing Association Limited (202201610) Case 202201610 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation. 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 8 Nov 2022 No Maladministration Sedgemoor District Council (202206650) Case 202206650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property. 8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 7 Nov 2022 Maladministration Catalyst Housing Limited (202103564) Case 202103564 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling. 7 Nov 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202123935) Case 202123935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her … 7 Nov 2022 Maladministration Nottingham Community Housing Association Limited (202121658) Case 202121658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her … 7 Nov 2022 Maladministration Notting Hill Genesis (202122043) Case 202122043 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property. 7 Nov 2022 Maladministration Redditch Borough Council (202102751) Case 202102751 · Managing Relations The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works … 7 Nov 2022 No Maladministration Waltham Forest Council (202201036) Case 202201036 · Estate Management The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s …