Clarion Housing Association Limited (202115884)
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has also been investigated.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hammersmith and Fulham Council (202113955)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s handling of the resident’s concerns about soundproofing. The landlord’s handling of the resident’s request for a garden screen.
Kingston upon Hull City Council (202108897)
The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos.
London & Quadrant Housing Trust (202118374)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202107757)
The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on upcoming costs. The landlord’s handling of the resident’s request to deal directly with the freeholder/managing agent. Its handling of the associated complaint on the issues.
Sanctuary Housing Association (202205924)
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.
The Guinness Partnership Limited (202123686)
The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the property was let. The associated formal complaint into this matter.
Waverley Borough Council (202205045)
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.
A2Dominion Housing Group Limited (202016099)
The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint.
Catalyst Housing Limited (202110773)
This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The landlord’s complaint handling.
Honeycomb Group Limited (202112508)
The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her windows; her kitchen units; garden maintenance; her boiler; request for assistance with her mobility issues; reports about discrimination.
Incommunities Limited (202208132)
The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes.
Jigsaw Homes Tameside (202108371)
The complaint is about the landlord’s response to asbestos being identified at the resident’s property.
Leeds City Council (202111464)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
London Borough of Croydon (202016200)
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
North Northamptonshire Council (202201798)
The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front garden. The Ombudsman has also considered the landlord’s complaint handling.
Southampton City Council (202000348)
The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to be re-housed.
Aspire Housing Limited (202017563)
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated complaint.
Cotman Housing Association Limited (202016991)
The complaint is about the landlord’s handling of the resident’s application to be rehoused.
One Manchester Limited (202205834)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
Southern Housing Group Limited (202122289)
The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request for compensation for damaged belongings, and; the formal complaint.
Clarion Housing Association Limited (202102182)
The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.
East Riding of Yorkshire Council (202115738)
The complaint is about the landlord’s handling of the resident’s request for an extension.
LiveWest Homes Limited (202203429)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202206302)
The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling.
The Guinness Partnership Limited (202101974)
The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.
Hyde Housing Association Limited (202204116)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden.
Peabody Trust (202102479)
The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An insect infestation. A leak and lack of access to kitchen facilities. Other repairs. The landlord’s response to reports of a Gas leak in April 2020. The related complaint.
Royal Borough of Kensington and Chelsea (202115830)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of repairs to the Emergency Control Valve (ECV) on the resident’s gas meter. The landlord’s communication and the level of support provided to the resident by the landlord’s staff. The landlord’s …
Westminster City Council (202111805)
The complaint is about the landlord’s response to repairs to a leasehold property.
Catalyst Housing Limited (202113998)
The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. Record keeping.
Clarion Housing Association Limited (202108787)
The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.
Notting Hill Genesis (202205545)
The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in his service charge; the landlord’s communication in relation to the rent and service charge.
Paragon Asra Housing Limited (202110414)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
Bristol City Council (202111004)
The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint.
Clarion Housing Association Limited (202115194)
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
Epping Forest District Council (202206787)
The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.
London & Quadrant Housing Trust (202126700)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
Longhurst Group Limited (202208049)
The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.
Metropolitan Thames Valley Housing (202119152)
The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water.
Mount Green Housing Association Limited (202201610)
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
One Housing Group Limited (202205441)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.
Sedgemoor District Council (202206650)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property.
Unity Housing Association Limited (202206322)
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
Catalyst Housing Limited (202103564)
The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.
Nottingham City Homes Registered Provider Limited (202123935)
The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her request for insulation.
Nottingham Community Housing Association Limited (202121658)
The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.
Notting Hill Genesis (202122043)
The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.
Redditch Borough Council (202102751)
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
Waltham Forest Council (202201036)
The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)