Concept Housing Association CIC (202346982)
The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Cottsway Housing Association Limited (202409367)
The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s complaint handling as part of the investigation.
Golding Homes Limited (202317058)
The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . Noise and nuisance from children playing in the communal garden. …
London Borough of Croydon (202421223)
The complaint is about the landlord’s handling of:
London Borough of Hackney (202427755)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. Response to the resident's reports of racial discrimination. Complaint handling. …
Moat Homes Limited (202453000)
The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.
Notting Hill Genesis (202345749)
The complaint is about:
Portsmouth City Council (202451326)
This complaint is about how the landlord handled the resident’s application for a priority transfer.
Sanctuary Housing Association (202422260)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.
Southern Housing (202329798)
REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Southern Housing (202407062)
The complaint is about the landlord’s response to reports of noise. The landlord’s complaint handling is also considered.
Sovereign Network Group (202440787)
The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A roof leak, damp and mould, and associated repairs. We have also considered the landlord’s complaint handling.
TBG Open Door Limited (202451000)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
Thirteen Housing Group Limited (202447568)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage to her sofa. The resident’s reports of damp and mould. Electrical repairs in the property.
City of Westminster Council (202422404)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
Clarion Housing Association Limited (202219860)
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
London Borough of Camden Council (202431629)
The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.
London Borough of Hackney (202444098)
The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Hackney (202446981)
This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202413538)
The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto his balcony. The resident’s concerns that it has not considered his human rights under article 8 of the Human Rights Act 1998 in dealing with the leaks. The associated complaint.
Peabody Trust (202310699)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of noise nuisance from a neighbouring property and a nearby pub. Associated complaint.
Royal Borough Of Greenwich (202424700)
The complaint is about the landlord’s handling of the kitchen extractor fan replacement. The Ombudsman has also considered the landlord’s complaint handling.
Saffron Housing Trust Limited (202331597)
The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings.
Soho Housing Association Limited (202427170)
The complaint is about the landlord's response to the resident's reports of harassment under the Equality Act 2010, intimidation, and targeted behaviour from a member of staff. We have also considered the landlord’s complaint handling.
Southern Housing (202413994)
The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have also considered the landlord’s complaint handling.
Aster Group Limited (202403568)
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. Associated complaint.
Clarion Housing Association Limited (202430240)
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
Livv Housing Group (202502090)
The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable adjustments. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202446702)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.
London Borough of Camden Council (202501402)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct.
London Borough of Hounslow (202339645)
The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. associated request for a combi boiler to be installed.
Metropolitan Thames Valley Housing (MTV) (202333949)
The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
North Tyneside Council (202330528)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Orbit Housing Association Limited (202443467)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s complaint.
Paragon Asra Housing Limited (202422993)
The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint.
Southern Housing (202431230)
The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer.
Southern Housing (202453288)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the associated repairs. Request for a management move.
South Tyneside Council (202331185)
The complaint is about the landlord’s handling of repairs to the roof.
The Guinness Partnership Limited (202340094)
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
Torus62 Limited (202417468)
The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in the living room the resident’s request to replace or compensate …
Vivid Housing Limited (202400024)
REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202450029)
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.
Birmingham City Council (202323103)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
bpha Limited (202417102)
The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202343596)
The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint.
Eastlight Community Homes Limited (202232142)
This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.
ForHousing Limited (202415730)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.
Incommunities Limited (202347575)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
London Borough of Islington (202329050)
The complaint is about the landlord’s handling of the resident’s housing assignment application.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)