Sandwell Metropolitan Borough Council (202003694)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Solihull Metropolitan Borough Council (202126746)
The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour.
Tower Hamlets Homes (202126875)
The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and mould, and; related communication and complaint handling. This Service has also considered the landlord’s record keeping.
Waltham Forest Council (202221278)
The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.
Birmingham City Council (202128474)
The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s complaint handing has also been investigated.
East Devon District Council (202205647)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests to be rehoused. Handling of the complaint.
Flagship Housing Group Limited (202123819)
The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.
Harlow District Council (202122147)
The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with a boundary fence.
Hyde Housing Association Limited (202127631)
The complaint is about the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin store. A car park light. The landlord’s complaints handling has also been investigated.
Lambeth Council (202118662)
The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and safety concerns. The resident’s associated complaints.
London Borough of Hackney (202004917)
This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. related repairs to the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
One Manchester Limited (202210052)
The complaint is about the landlord’s response to the resident’s reports about tiling repairs to the kitchen at the property. The landlord’s complaints handling has also been investigated.
Southwark Council (202107100)
This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the outside drain. The resident’s complaint.
Sussex Housing and Care (202203070)
The complaint is about: The landlord’s response to issues with heating the property. The landlord’s complaint handling and communication.
The Riverside Group Limited (202115265)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of a leak in the bathroom. The landlord’s complaint handling. The resident’s request for compensation for damaged items.
Torus62 Limited (202207353)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue the resident a tenancy warning.
Watford Community Housing Trust (202124705)
The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint.
Birmingham City Council (202109815)
The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling of the complaint.
Birmingham City Council (202203028)
The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling.
Bolton at Home Limited (202119214)
The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom.
Clarion Housing Association Limited (202126537)
The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal of a decant. The landlord’s handling of the complaint.
Dacorum Borough Council (202212543)
This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.
EMH Housing and Regeneration Limited (202200274)
The complaint is about the landlord’s response to the resident's reports of heating and hot water loss.
Gateshead Metropolitan Borough Council (202203518)
The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. The associated formal complaint.
Home Group Limited (202123612)
This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The landlord’s offer of compensation. This report has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202121168)
The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s complaint handling.
Islington Council (202203216)
REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lambeth Council (202015645)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The associated complaint.
Leeds City Council (202116049)
The complaint is about the landlord’s handling of damp and mould within the property and associated works.
Notting Hill Genesis (NHG) (202115868)
The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s handling of repairs at the property including the loss of access to rooms and the kitchen due to delays in completing the work. The level of compensation offered. The washing …
Notting Hill Genesis (NHG) (202119211)
The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202125601)
The complaint is about the landlord’s: Handling of the resident’s reports of repeated faults with the communal entry door. Response to the resident’s request for a reduction in the communal door entry element of the service charge. Handling of the resident’s complaint.
Peabody Trust (201903951)
The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).
Places for People Group Limited (202014269)
The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202122733)
This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a refund of this element of his service charge, and; the associated complaint handling.
Southern Housing Group Limited (202220225)
The complaint is about the landlord’s handling of plastering works in the resident’s property.
Sovereign Housing Association Limited (202201859)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. The associated complaint.
Stevenage Borough Council (202119525)
The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.
Tower Hamlets Homes (202207760)
The complaint is about the landlord’s response to the resident’s concerns about his water supply being turned off without notice.
Wandle Housing Association Limited (202011182)
The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.
Yorkshire Housing Limited (202117040)
The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to the resident’s bathroom window. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202103858)
REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]
East Riding of Yorkshire Council (202205112)
The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end of her driveway. Communication with the resident and her husband in dealing with this matter.
Hackney Council (202119031)
The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.
Haringey London Borough Council (202121329)
The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement for damage to his personal items due to the leak. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Haringey London Borough Council (202204505)
The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service charges and the length of time scaffolding was in place. The Ombudsman will also consider the landlord’s complaint handling.
Haringey London Borough Council (202206204)
The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden fence.
Hyde Housing Association Limited (202109988)
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202206090)
The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the associated complaint.
Jigsaw Homes Tameside (202113750)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; request for a move. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)