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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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22 May 2023 No Maladministration Harlow District Council (202122147) Case 202122147 · Estate Management The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with … 22 May 2023 Partial Maladministration Hyde Housing Association Limited (202127631) Case 202127631 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin … 22 May 2023 Maladministration Lambeth Council (202118662) Case 202118662 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and … 22 May 2023 No Maladministration London Borough of Hackney (202004917) Case 202004917 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. … 22 May 2023 Partial Maladministration One Manchester Limited (202210052) Case 202210052 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about tiling repairs to the kitchen at the property. … 22 May 2023 Maladministration Southwark Council (202107100) Case 202107100 · Managing Relations This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the … 22 May 2023 Partial Maladministration Sussex Housing and Care (202203070) Case 202203070 · Managing Relations The complaint is about: The landlord’s response to issues with heating the property. The landlord’s complaint handling and communication. 22 May 2023 The Riverside Group Limited (202115265) Case 202115265 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 22 May 2023 No Maladministration Torus62 Limited (202207353) Case 202207353 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue … 22 May 2023 Maladministration Watford Community Housing Trust (202124705) Case 202124705 · Managing Relations The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety … 19 May 2023 Maladministration Birmingham City Council (202109815) Case 202109815 · Managing Relations The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling … 19 May 2023 Maladministration Birmingham City Council (202203028) Case 202203028 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling. 19 May 2023 No Maladministration Bolton at Home Limited (202119214) Case 202119214 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom. 19 May 2023 Maladministration Clarion Housing Association Limited (202126537) Case 202126537 · Managing Relations The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal … 19 May 2023 Maladministration Dacorum Borough Council (202212543) Case 202212543 · Managing Relations This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling. 19 May 2023 Maladministration EMH Housing and Regeneration Limited (202200274) Case 202200274 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of heating and hot water loss. 19 May 2023 No Maladministration Gateshead Metropolitan Borough Council (202203518) Case 202203518 · Managing Relations The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. … 19 May 2023 Maladministration Home Group Limited (202123612) Case 202123612 · Managing Relations This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The … 19 May 2023 Maladministration Hyde Housing Association Limited (202121168) Case 202121168 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s … 19 May 2023 Maladministration Islington Council (202203216) Case 202203216 · Health and Safety (inc. building safety) REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2023 Maladministration Lambeth Council (202015645) Case 202015645 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The … 19 May 2023 Severe Maladministration Leeds City Council (202116049) Case 202116049 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould within the property and associated works. 19 May 2023 Outside Jurisdiction Notting Hill Genesis (NHG) (202115868) Case 202115868 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s … 19 May 2023 Reasonable Redress Notting Hill Genesis (NHG) (202119211) Case 202119211 · Managing Relations The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered … 19 May 2023 Partial Maladministration Notting Hill Genesis (NHG) (202125601) Case 202125601 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of repeated faults with the communal entry door. Response … 19 May 2023 Reasonable Redress Peabody Trust (201903951) Case 201903951 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB). 19 May 2023 Maladministration Places for People Group Limited (202014269) Case 202014269 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has … 19 May 2023 Partial Maladministration Southern Housing Group Limited (202122733) Case 202122733 · Estate Management This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a … 19 May 2023 Reasonable Redress Southern Housing Group Limited (202220225) Case 202220225 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 19 May 2023 Maladministration Sovereign Housing Association Limited (202201859) Case 202201859 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. … 19 May 2023 Maladministration Stevenage Borough Council (202119525) Case 202119525 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a … 19 May 2023 Reasonable Redress Tower Hamlets Homes (202207760) Case 202207760 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his water supply being turned off without notice. 19 May 2023 Reasonable Redress Wandle Housing Association Limited (202011182) Case 202011182 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water. 19 May 2023 Partial Maladministration Yorkshire Housing Limited (202117040) Case 202117040 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to … 18 May 2023 Reasonable Redress Clarion Housing Association Limited (202103858) Case 202103858 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […] 18 May 2023 No Maladministration East Riding of Yorkshire Council (202205112) Case 202205112 · Managing Relations The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end … 18 May 2023 No Maladministration Hackney Council (202119031) Case 202119031 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint. 18 May 2023 Partial Maladministration Haringey London Borough Council (202121329) Case 202121329 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement … 18 May 2023 Severe Maladministration Haringey London Borough Council (202204505) Case 202204505 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding … 18 May 2023 Partial Maladministration Haringey London Borough Council (202206204) Case 202206204 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden … 18 May 2023 Maladministration Hyde Housing Association Limited (202109988) Case 202109988 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 18 May 2023 Maladministration Islington Council (202206090) Case 202206090 · Managing Relations The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the … 18 May 2023 Partial Maladministration Jigsaw Homes Tameside (202113750) Case 202113750 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; request for a move. The Ombudsman … 18 May 2023 Severe Maladministration Peabody Trust (202118841) Case 202118841 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s … 18 May 2023 No Maladministration Sanctuary Housing Association (202219016) Case 202219016 · Estate Management This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to … 18 May 2023 Reasonable Redress Southern Housing (202218045) Case 202218045 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance. 18 May 2023 Maladministration Swan Housing Association Limited (202205072) Case 202205072 · Managing Relations The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the … 18 May 2023 Partial Maladministration Walsall Housing Group Limited (201903432) Case 201903432 · Managing Relations The complaint is about: 18 May 2023 Maladministration Westminster City Council (202117364) Case 202117364 · Managing Relations This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and … 18 May 2023 Maladministration Westminster City Council (202211649) Case 202211649 · Estate Management The complaint is about the landlord’s handling of pest issues outside the resident’s property.