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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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17 Jan 2022 No Maladministration Network Homes Limited (202116494) Case 202116494 · Estate Management The complaint is about the landlord’s decision to decline the resident’s request for a parking bay . 17 Jan 2022 No Maladministration One Manchester Limited (202101321) Case 202101321 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour. 17 Jan 2022 No Maladministration Red Kite Community Housing Limited (202109781) Case 202109781 · ASB/Abuse/Nuisance The complaint is about the landlord issuing the resident with a final antisocial behaviour warning. 15 Jan 2022 No Maladministration Beyond Housing Limited (202114018) Case 202114018 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to … 15 Jan 2022 No Maladministration Home Group Limited (202104435) Case 202104435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties. 15 Jan 2022 No Maladministration Magenta Living (202110935) Case 202110935 · Financial The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the … 14 Jan 2022 Reasonable Redress Birmingham City Council (202104416) Case 202104416 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property … 14 Jan 2022 Outside Jurisdiction Birmingham City Council (202106816) Case 202106816 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased … 14 Jan 2022 No Maladministration Clarion Housing Association Limited (202101179) Case 202101179 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage … 14 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202015484) Case 202015484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system. 14 Jan 2022 No Maladministration Sanctuary Housing Association (202004745) Case 202004745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January … 14 Jan 2022 No Maladministration Settle Group (202105247) Case 202105247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a … 14 Jan 2022 Maladministration Shepherds Bush Housing Association Limited (202107108) Case 202107108 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. … 14 Jan 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202016044) Case 202016044 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s disrepair reports relating to the bathroom. 14 Jan 2022 No Maladministration Wandsworth Council (202015540) Case 202015540 · Financial The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water … 13 Jan 2022 Partial Maladministration Brent Council (202003321) Case 202003321 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent … 13 Jan 2022 Outside Jurisdiction Clarion Housing Association Limited (202119314) Case 202119314 · Financial The complaint concerns the landlords handling of the resident’s request for a refund of service charges. 13 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202106440) Case 202106440 · Managing Relations The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property … 13 Jan 2022 No Maladministration London & Quadrant Housing Trust (202109177) Case 202109177 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling. 13 Jan 2022 Partial Maladministration Southwark Council (202111233) Case 202111233 · Financial The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling … 12 Jan 2022 Maladministration Clarion Housing Association Limited (202016776) Case 202016776 · Old Property Condition migrated-2025 The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage. 12 Jan 2022 Mediation Clarion Housing Association Limited (202119040) Case 202119040 · Estate Management The complaint is about the landlord’s response to a squirrel infestation. 12 Jan 2022 Partial Maladministration Lambeth Council (202101978) Case 202101978 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to … 12 Jan 2022 Maladministration Orbit Group Limited (202004678) Case 202004678 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling. 12 Jan 2022 No Maladministration The Riverside Group Limited (202111572) Case 202111572 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 11 Jan 2022 Partial Maladministration Network Homes Limited (202102613) Case 202102613 · Financial The complaint is about the landlord’s response to the resident’s concerns about his service charge, including his requests for an … 11 Jan 2022 Reasonable Redress Newlon Housing Trust (202113136) Case 202113136 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows. 11 Jan 2022 Partial Maladministration Optivo (202106387) Case 202106387 · ASB/Abuse/Nuisance REPORT COMPLAINT 202106387 Optivo 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to … 11 Jan 2022 No Maladministration Places for People Group Limited (201910641) Case 201910641 · Managing Relations REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and … 11 Jan 2022 No Maladministration Stafford & Rural Homes (201903660) Case 201903660 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s … 10 Jan 2022 Partial Maladministration Dudley Metropolitan Borough Council (202008452) Case 202008452 · Financial This complaint is about: 10 Jan 2022 No Maladministration Housing 21 (202005322) Case 202005322 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 10 Jan 2022 No Maladministration Moat Homes Limited (202116728) Case 202116728 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property. 10 Jan 2022 Partial Maladministration One Vision Housing Limited (202014686) Case 202014686 · ASB/Abuse/Nuisance The complaint is about: the behaviour and actions of the landlord’s staff in investigating the resident’s previous antisocial behaviour (ASB) … 8 Jan 2022 Partial Maladministration Lambeth Council (202100331) Case 202100331 · Managing Relations REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Jan 2022 No Maladministration Metropolitan Thames Valley Housing (202015271) Case 202015271 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB). 8 Jan 2022 No Maladministration Shepherds Bush Housing Association Limited (202015921) Case 202015921 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below. 8 Jan 2022 Maladministration Wandle Housing Association Limited (201911000) Case 201911000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated … 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property. 7 Jan 2022 Maladministration Catalyst Housing Limited (202003824) Case 202003824 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces. 7 Jan 2022 Outside Jurisdiction Lewes District Council (202107034) Case 202107034 · Financial The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property … 7 Jan 2022 No Maladministration LiveWest Homes Limited (202102292) Case 202102292 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of … 7 Jan 2022 Reasonable Redress Peabody Trust (202105170) Case 202105170 · Estate Management REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jan 2022 No Maladministration Hightown Housing Association Limited (202102411) Case 202102411 · Managing Relations The leaseholder complains about the landlord’s response to his concerns about a staff member. 5 Jan 2022 No Maladministration Anchor Hanover Group (201910311) Case 201910311 · Old Property Condition migrated-2025 The resident complains about the summer temperature settings of the district heating system. 5 Jan 2022 No Maladministration Clarion Housing Association Limited (201915413) Case 201915413 · Financial The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of … 5 Jan 2022 No Maladministration Peabody Trust 2018 (202005448) Case 202005448 · Estate Management The landlord’s handling of the resident’s request to re-site the communal bin storage. 5 Jan 2022 No Maladministration Rochdale Boroughwide Housing Limited (202113620) Case 202113620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. …