Network Homes Limited (202116494)
The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Manchester Limited (202101321)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.
Red Kite Community Housing Limited (202109781)
The complaint is about the landlord issuing the resident with a final antisocial behaviour warning.
Beyond Housing Limited (202114018)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.
Home Group Limited (202104435)
The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.
Magenta Living (202110935)
The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the removal of the concrete canopy for the block. The landlord’s response to the resident’s request for a breakdown of the cost of the work.
Birmingham City Council (202104416)
The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.
Birmingham City Council (202106816)
The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.
Clarion Housing Association Limited (202101179)
This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of the property.
Metropolitan Housing Trust Limited (202015484)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.
Sanctuary Housing Association (202004745)
The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.
Settle Group (202105247)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.
Shepherds Bush Housing Association Limited (202107108)
The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. The associated complaint.
Southway Housing Trust (Manchester) Limited (202016044)
The landlord’s handling of the resident’s disrepair reports relating to the bathroom.
Wandsworth Council (202015540)
The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.
Brent Council (202003321)
The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent repairs and associated damage. Asbestos at the property. The landlord’s complaint handling, communication and customer service.
Clarion Housing Association Limited (202119314)
The complaint concerns the landlords handling of the resident’s request for a refund of service charges.
Hyde Housing Association Limited (202106440)
The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property and the resident’s reports of damp and mould. The associated complaint. The resident’s concerns about the conduct of a contractor in November 2021, issues related to the ownership of the …
London & Quadrant Housing Trust (202109177)
The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.
Southwark Council (202111233)
The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling of the resident’s reports concerning damp and mould at the property, including outstanding repair issues. The landlord’s handling of the resident’s request for compensation for outstanding repair issues at the …
Clarion Housing Association Limited (202016776)
The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage.
Clarion Housing Association Limited (202119040)
The complaint is about the landlord’s response to a squirrel infestation.
Lambeth Council (202101978)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to communicate in response to the resident’s complaints.
Orbit Group Limited (202004678)
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.
The Riverside Group Limited (202111572)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Network Homes Limited (202102613)
The complaint is about the landlord’s response to the resident’s concerns about his service charge, including his requests for an explanation regarding: the breakdown of current charges; the credits and debits on his statement; carpet cleaning costs; the difference between the estimated cleaning costs and the actual cleaning costs. The …
Newlon Housing Trust (202113136)
The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.
Optivo (202106387)
REPORT COMPLAINT 202106387 Optivo 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Places for People Group Limited (201910641)
REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Stafford & Rural Homes (201903660)
The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s chief executive.
Dudley Metropolitan Borough Council (202008452)
This complaint is about:
Housing 21 (202005322)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Lambeth Council (202008325)
The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot water in the property.
Moat Homes Limited (202116728)
The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property.
One Vision Housing Limited (202014686)
The complaint is about: the behaviour and actions of the landlord’s staff in investigating the resident’s previous antisocial behaviour (ASB) complaint; the landlord’s decision to issue a ‘red card’ to the resident regarding ASB.
Lambeth Council (202100331)
REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Metropolitan Thames Valley Housing (202015271)
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB).
Shepherds Bush Housing Association Limited (202015921)
The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below.
Wandle Housing Association Limited (201911000)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated complaint.
Basildon Borough Council (202108992)
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
Catalyst Housing Limited (202003824)
This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.
Lewes District Council (202107034)
The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.
LiveWest Homes Limited (202102292)
The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of support offered to the resident by the landlord with managing his tenancy. The landlord’s decision to increase the resident’s rent.
Peabody Trust (202105170)
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Hightown Housing Association Limited (202102411)
The leaseholder complains about the landlord’s response to his concerns about a staff member.
Anchor Hanover Group (201910311)
The resident complains about the summer temperature settings of the district heating system.
Clarion Housing Association Limited (201915413)
The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.
Peabody Trust 2018 (202005448)
The landlord’s handling of the resident’s request to re-site the communal bin storage.
Rochdale Boroughwide Housing Limited (202113620)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).
Doncaster Metropolitan Borough Council (202010560)
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)