Teign Housing (202342274)
The complaint is about the landlord’s handling of the resident’s reports of bathroom repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Teign Housing (202448011)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.
The Guinness Partnership Limited (202338277)
The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates.
The Guinness Partnership Limited (202340208)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.
Wythenshawe Community Housing Group Limited (202338453)
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.
Abri Group Limited (202331031)
The complaint is about the landlord’s handling of: Kitchen adaptations.
Amplius Living (202323434)
The complaint is about the landlord’s handling of the resident’s reports of an overhanging tree. We have also investigated the landlord’s complaint handling.
City of Westminster Council (202432593)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the property. Associated complaint.
Housing Solutions (202414087)
The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202427479)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.
London Borough of Hammersmith and Fulham (202340356)
The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202405556)
The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.
London & Quadrant Housing Trust (202325886)
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
London & Quadrant Housing Trust (202403569)
The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.
London & Quadrant Housing Trust (202415483)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the block. reports of the communal front door being unsecure. concerns about the cleanliness of the communal areas. The Ombudsman has also taken the decision to investigate the landlord’s handling of …
Metropolitan Thames Valley Housing (MTV) (202332644)
The complaint is about the landlord’s response to communal lift repairs.
Notting Hill Genesis (202435844)
The complaint is about the landlord’s handling of: The resident’s reports that the communal door was not secure. The resident’s reports that the bin store was not secure and was unclean. The resident’s reports that the flooring in the building is noisy. The resident’s reports of damp and mould. The …
One Vision Housing Limited (202437467)
The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.
Origin Housing Limited (202445269)
The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.
Peabody Trust (202425849)
The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Peabody Trust (202441791)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to the first floor windows, a bathroom window, and the back door in the property. The resident’s complaint.
Southern Housing (202348554)
The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
South Tyneside Council (202424803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202422298)
The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.
Sovereign Network Group (202343694)
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
The Riverside Group Limited (202445888)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Vivid Housing Limited (202421917)
The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.
Wandle Housing Association Limited (202430750)
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
Westward Housing Group Limited (202414474)
REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202330667)
The complaint is about the landlord’s handling of repairs to a gas pipe.
Clarion Housing Association Limited (202406013)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202447149)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Estuary Housing Association Limited (202442489)
The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also considered the landlord’s complaint handling as part of the investigation.
GreenSquareAccord Limited (202424976)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Hyde Housing Association Limited (202328893)
The complaint is about the landlord’s handling of: The resident’s reports of loud music coming from a neighbouring property. The associated complaint.
London Borough of Wandsworth (202341764)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (202401298)
The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.
London & Quadrant Housing Trust (202405211)
The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.
London & Quadrant Housing Trust (202430917)
The complaint is about the landlord’s handling of balcony repairs.
Metropolitan Thames Valley Housing (MTV) (202321906)
The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking management. Complaint.
Paragon Asra Housing Limited (202228944)
The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. Request for CCTV. Request for information about a travel card and car club. Request for a prepaid envelope. Request for a notice for their car park space. We have also …
Paragon Asra Housing Limited (202421014)
The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports of an odour from the front door; Complaint handling.
Rochdale Boroughwide Housing Limited (202339589)
REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sanctuary Housing Association (202338653)
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
Torus62 Limited (202424582)
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
Town and Country Housing (202344491)
The complaint is about the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Town and Country Housing (202451395)
The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202453488)
The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s complaint handling.
Amplius Living (202423518)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint.
City of Westminster Council (202331610)
The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be moved during planned major works. Refusal of the resident’s housing transfer application. We have also considered the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)