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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

Most recent first
8 Sep 2025 Maladministration Southwark Council (202421325) Case 202421325 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint. 5 Sep 2025 Reasonable Redress Amplius Living (202422533) Case 202422533 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a gate and fencing to the side of … 5 Sep 2025 Maladministration Amplius Living (202423616) Case 202423616 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated … 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 5 Sep 2025 Partial Maladministration City of Westminster Council (202444089) Case 202444089 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s home. Response to a request for aids and … 5 Sep 2025 Maladministration Curo Places Limited (202449268) Case 202449268 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Reasonable Redress Homes Plus Limited (202408066) Case 202408066 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated … 5 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202347343) Case 202347343 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint. 5 Sep 2025 Maladministration Hyde Housing Association Limited (202422113) Case 202422113 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the … 5 Sep 2025 Maladministration Jigsaw Homes Group Limited (202345927) Case 202345927 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water … 5 Sep 2025 Maladministration Lewes District Council (202413170) Case 202413170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his … 5 Sep 2025 Partial Maladministration LiveWest Homes Limited (202422710) Case 202422710 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 5 Sep 2025 Maladministration London Borough of Camden Council (202501426) Case 202501426 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also … 5 Sep 2025 Maladministration London Borough of Lambeth (202422218) Case 202422218 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also … 5 Sep 2025 Maladministration London Borough of Lambeth (202430174) Case 202430174 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint. 5 Sep 2025 Partial Maladministration London Borough of Newham (202346518) Case 202346518 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 5 Sep 2025 Maladministration London & Quadrant Housing Trust (202344079) Case 202344079 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows … 5 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202415746) Case 202415746 · Managing Relations The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint … 5 Sep 2025 Partial Maladministration Midland Heart Limited (202329261) Case 202329261 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent … 5 Sep 2025 Maladministration Nottingham City Council (202420013) Case 202420013 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have … 5 Sep 2025 No Maladministration Notting Hill Genesis (202450560) Case 202450560 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. … 5 Sep 2025 Partial Maladministration Peabody Trust (202421550) Case 202421550 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, … 5 Sep 2025 Partial Maladministration Peabody Trust (202421708) Case 202421708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea … 5 Sep 2025 Maladministration Southern Housing (202438252) Case 202438252 · Responsive repairs/activity The complaint is about the landlords handling of the resident’s reports of a roof leak. 5 Sep 2025 Partial Maladministration The Riverside Group Limited (202321168) Case 202321168 · Managing Relations The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint. 5 Sep 2025 No Maladministration Your Housing Group Limited (202419939) Case 202419939 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas … 4 Sep 2025 Maladministration A2Dominion Housing Group Limited (202314196) Case 202314196 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments. 4 Sep 2025 Maladministration Accent Housing Limited (202339280) Case 202339280 · Managing Relations The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint. 4 Sep 2025 Maladministration Birmingham City Council (202346417) Case 202346417 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint. 4 Sep 2025 Maladministration City of York Council (202324420) Case 202324420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint. 4 Sep 2025 Maladministration Clarion Housing Association Limited (202328170) Case 202328170 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for … 4 Sep 2025 Reasonable Redress First Choice Homes Oldham Limited (202343725) Case 202343725 · Moving/Buying/Selling Home The complaint is about the landlord's handling of defects reported by the resident. 4 Sep 2025 Maladministration Futures Housing Group Limited (202424095) Case 202424095 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 4 Sep 2025 Partial Maladministration London Borough of Wandsworth (202441950) Case 202441950 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about … 4 Sep 2025 Maladministration London & Quadrant Housing Trust (202413622) Case 202413622 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated … 4 Sep 2025 Reasonable Redress Notting Hill Genesis (202446412) Case 202446412 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing. 4 Sep 2025 Outside Jurisdiction Places for People Group Limited (202327952) Case 202327952 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024. 4 Sep 2025 Maladministration Platform Housing Group Limited (202415962) Case 202415962 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint. 4 Sep 2025 No Maladministration Plus Dane Housing Limited (202336244) Case 202336244 · Managing Relations The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling. 4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 4 Sep 2025 Partial Maladministration Together Housing Association Limited (202422315) Case 202422315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of … 3 Sep 2025 Maladministration Accent Housing Limited (202330977) Case 202330977 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home. 3 Sep 2025 Maladministration Leicester City Council (202429843) Case 202429843 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of noise nuisance. 3 Sep 2025 No Maladministration London & Quadrant Housing Trust (202347704) Case 202347704 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 3 Sep 2025 Maladministration London & Quadrant Housing Trust (202405907) Case 202405907 · Managing Relations The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling. 3 Sep 2025 Partial Maladministration Magenta Living (202347508) Case 202347508 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues … 3 Sep 2025 No Maladministration Sanctuary Housing Association (202343564) Case 202343564 · Estate Management The complaint is about the landlord's decision to open the communal door of the resident's building for public access. 3 Sep 2025 Reasonable Redress Sanctuary Housing Association (202348283) Case 202348283 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated … 3 Sep 2025 Maladministration Somerset Council (202339598) Case 202339598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.