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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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25 May 2023 Maladministration Islington Council (202210653) Case 202210653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling. 25 May 2023 Maladministration Lambeth Council (202211798) Case 202211798 · Managing Relations The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling. 25 May 2023 Partial Maladministration London Borough of Ealing (202114284) Case 202114284 · Estate Management The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has … 25 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117221) Case 202117221 · Managing Relations The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s … 25 May 2023 Maladministration Mount Green Housing Association Limited (202120738) Case 202120738 · Managing Relations The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered … 25 May 2023 Maladministration Nottingham City Homes Registered Provider Limited (202128079) Case 202128079 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 25 May 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202213680) Case 202213680 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused. 25 May 2023 Maladministration Notting Hill Genesis (NHG) (202119328) Case 202119328 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property. 25 May 2023 Maladministration Peabody Trust (202208114) Case 202208114 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s … 25 May 2023 Partial Maladministration Royal Borough Of Greenwich (202126976) Case 202126976 · Managing Relations The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint. 25 May 2023 Partial Maladministration Sanctuary Housing Association (202215373) Case 202215373 · Managing Relations The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling … 25 May 2023 Maladministration Southern Housing Group Limited (202114779) Case 202114779 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Maladministration Southern Housing Group Limited (202200360) Case 202200360 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her … 25 May 2023 Maladministration Sovereign Housing Association Limited (202121292) Case 202121292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level … 25 May 2023 No Maladministration Torus62 Limited (202202495) Case 202202495 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Reasonable Redress Unity Housing Association Limited (202119565) Case 202119565 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application. 25 May 2023 Maladministration Wandle Housing Association Limited (202214051) Case 202214051 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property. 25 May 2023 No Maladministration Wandsworth Council (202201050) Case 202201050 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Reasonable Redress Westminster City Council (202211077) Case 202211077 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property. 24 May 2023 Partial Maladministration Citizen Housing (202210658) Case 202210658 · Managing Relations The complaint concerns: How the landlord handled repairs to the heating system when the resident moved into the property. The … 24 May 2023 Maladministration Home Group Limited (202202164) Case 202202164 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the resident’s property. 24 May 2023 No Maladministration Home Group Limited (202211370) Case 202211370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request … 24 May 2023 Lambeth Council (202124484) Case 202124484 · Managing Relations REPORT COMPLAINT 202124484 Lambeth Council 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 24 May 2023 London Borough of Hounslow (202214239) Case 202214239 · Managing Relations The complaint is about the landlord’s: handling of adaptations required to the resident’s property. handling of the complaint 24 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207948) Case 202207948 · Managing Relations The complaint is about: 24 May 2023 Partial Maladministration North Tyneside Council (202116145) Case 202116145 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 … 24 May 2023 Maladministration One Housing Group Limited (202006035) Case 202006035 · Financial The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating … 24 May 2023 Partial Maladministration Orbit Housing Association Limited (202016279) Case 202016279 · Financial The complaint is about the landlord’s management and handing of: The resident’s request to repair four windows in the resident’s … 24 May 2023 No Maladministration Paradigm Housing Group Limited (202211712) Case 202211712 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; … 24 May 2023 Partial Maladministration Southern Housing Group Limited (202014681) Case 202014681 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. … 24 May 2023 Maladministration Sovereign Housing Association Limited (202212845) Case 202212845 · Estate Management The complaint is about the landlord’s response to: the resident’s concerns about communal grounds maintenance. The associated complaint. 24 May 2023 Maladministration Wandsworth Council (202119282) Case 202119282 · Managing Relations The complaint is about the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. … 23 May 2023 Abri Group Limited (202201662) Case 202201662 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her home; associated complaint. 23 May 2023 Reasonable Redress Catalyst Housing Limited (202118576) Case 202118576 · Moving/Buying/Selling Home REPORT COMPLAINT 202118576 Catalyst Housing Limited 23 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 May 2023 No Maladministration Clarion Housing Association Limited (202119635) Case 202119635 · Estate Management The landlords handling of: 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 23 May 2023 Maladministration London Borough of Barking and Dagenham (202014048) Case 202014048 · Managing Relations The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. … 23 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111758) Case 202111758 · Estate Management The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint … 23 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115485) Case 202115485 · Financial The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s … 23 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202106636) Case 202106636 · Estate Management The complaint is about: The time taken by the landlord to start a Japanese knotweed treatment plan in the garden. … 23 May 2023 No Maladministration Midland Heart Limited (202205442) Case 202205442 · Estate Management The complaint is about the landlord’s decision not to renew the resident’s garden fence. 23 May 2023 Maladministration Saffron Housing Trust Limited (202120095) Case 202120095 · Managing Relations The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The … 23 May 2023 Outside Jurisdiction Sandwell Metropolitan Borough Council (202003694) Case 202003694 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden. 23 May 2023 No Maladministration Solihull Metropolitan Borough Council (202126746) Case 202126746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour. 23 May 2023 Maladministration Tower Hamlets Homes (202126875) Case 202126875 · Information and data management The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and … 23 May 2023 Reasonable Redress Waltham Forest Council (202221278) Case 202221278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her … 22 May 2023 Maladministration Birmingham City Council (202128474) Case 202128474 · Managing Relations The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s … 22 May 2023 Partial Maladministration East Devon District Council (202205647) Case 202205647 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests … 22 May 2023 No Maladministration Flagship Housing Group Limited (202123819) Case 202123819 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by …