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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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25 Jan 2022 Outside Jurisdiction London & Quadrant Housing Trust (202007650) Case 202007650 · Financial The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some … 25 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202114197) Case 202114197 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the damage to the resident's balcony. 25 Jan 2022 Partial Maladministration Metropolitan Housing Trust Limited (202103269) Case 202103269 · Managing Relations The resident’s complaint is about: The landlord’s response to the resident’s reports in relation to his storage heating and immersion … 25 Jan 2022 Outside Jurisdiction Metropolitan Thames Valley Housing (202003059) Case 202003059 · Managing Relations The complaint concerns the landlord’s handling of repairs to the guttering. 25 Jan 2022 Mediation Southern Housing Group Limited (202012017) Case 202012017 · Financial The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould. 25 Jan 2022 Reasonable Redress Southwark Council (202017575) Case 202017575 · Old Property Condition migrated-2025 REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 25 Jan 2022 Partial Maladministration Stonewater Limited (201915252) Case 201915252 · Financial This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures … 24 Jan 2022 Reasonable Redress Clarion Housing Association Limited (202103528) Case 202103528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman … 24 Jan 2022 No Maladministration Metropolitan Housing Trust Limited (202102795) Case 202102795 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord … 24 Jan 2022 No Maladministration Red Kite Community Housing Limited (202012377) Case 202012377 · Financial The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property. 24 Jan 2022 Partial Maladministration Southern Housing Group Limited (202113632) Case 202113632 · Managing Relations The complaint refers to the landlord’s handling of: The repair to the resident’s heating and hot water system and its … 22 Jan 2022 Partial Maladministration Havering Council (202105918) Case 202105918 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 22 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202111617) Case 202111617 · Managing Relations The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with … 21 Jan 2022 No Maladministration Anchor Hanover Group (202115872) Case 202115872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property. 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 Outside Jurisdiction Canterbury City Council (202116967) Case 202116967 · Moving/Buying/Selling Home The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds. 21 Jan 2022 No Maladministration Clarion Housing Association Limited (202016007) Case 202016007 · Old Property Condition migrated-2025 The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to … 21 Jan 2022 No Maladministration Crawley Borough Council (202103813) Case 202103813 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards … 21 Jan 2022 Maladministration Leeds and Yorkshire Housing Association Limited (202100378) Case 202100378 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their … 21 Jan 2022 No Maladministration LiveWest Homes Limited (202113388) Case 202113388 · Estate Management The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway. 21 Jan 2022 Partial Maladministration Newham Council (201913436) Case 201913436 · Managing Relations This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with … 21 Jan 2022 Outside Jurisdiction Notting Hill Genesis (201911322) Case 201911322 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a property transfer. 21 Jan 2022 Reasonable Redress Notting Hill Genesis (202102678) Case 202102678 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door repair. 21 Jan 2022 Reasonable Redress Sanctuary Housing Association (202008536) Case 202008536 · Managing Relations The complaint was about the landlord’s handling of: 21 Jan 2022 Reasonable Redress Southern Housing Group Limited (202013713) Case 202013713 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 21 Jan 2022 No Maladministration Thames Valley Housing Association Limited (202005483) Case 202005483 · Managing Relations The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been … 20 Jan 2022 No Maladministration ForHousing Limited (202103530) Case 202103530 · Health and Safety (inc. building safety) The complaint is about the landlord‘s handling of: 20 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202107688) Case 202107688 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint. 20 Jan 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202004670) Case 202004670 · Information and data management This complaint is about the landlord’s Response to the resident’s concerns about the condition of the property when let to … 20 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202002157) Case 202002157 · Financial This complaint is about the landlord’s decision to apply for an Alternative Payment Agreement (APA) and its response to the … 20 Jan 2022 Partial Maladministration Wandsworth Council (202004657) Case 202004657 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp … 19 Jan 2022 Partial Maladministration Arhag Housing Association Limited (202100545) Case 202100545 · Moving/Buying/Selling Home The complaint is about: The landlord’s offer of compensation in respect of the handling of the initial Right to Acquire … 19 Jan 2022 No Maladministration Aster Communities (202005481) Case 202005481 · Managing Relations The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help … 19 Jan 2022 Outside Jurisdiction Citizen Housing (202016120) Case 202016120 · Financial The complaint is about the level of the service charge and the explanation provided by the landlord for its increases. 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 19 Jan 2022 Partial Maladministration Notting Hill Genesis (202011274) Case 202011274 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of harassment by his neighbour. The landlord’s handling of the associated … 19 Jan 2022 No Maladministration Paragon Asra Housing Limited (202110692) Case 202110692 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Jan 2022 Maladministration Thames Valley Housing Association Limited (202111793) Case 202111793 · Moving/Buying/Selling Home The complaint refers to the resident’s concern about the length of time it took the landlord to update its records … 19 Jan 2022 No Maladministration The Industrial Dwellings Society (1885) Limited (202009176) Case 202009176 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 18 Jan 2022 No Maladministration Anchor Hanover Group (202107997) Case 202107997 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room. 18 Jan 2022 No Maladministration Bolsover District Council (202001223) Case 202001223 · Health and Safety (inc. building safety) The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen … 18 Jan 2022 Maladministration Orbit Group Limited (202005473) Case 202005473 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in … 18 Jan 2022 Maladministration Sanctuary Housing Association (202103334) Case 202103334 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a … 18 Jan 2022 Partial Maladministration Wandsworth Council (202110642) Case 202110642 · Financial The complaint is about the landlord’s response to the resident’s concerns about: 17 Jan 2022 Maladministration Barking and Dagenham Council (201900890) Case 201900890 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman … 17 Jan 2022 Maladministration Bernicia Group (202115529) Case 202115529 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 17 Jan 2022 Partial Maladministration GreenSquareAccord Limited (202010493) Case 202010493 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of no hot water and heating and repairs to … 17 Jan 2022 No Maladministration Incommunities Limited (202111130) Case 202111130 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently …