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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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29 Jan 2021 Partial Maladministration Westlea Housing Association Limited (201911525) Case 201911525 · Managing Relations The complaint is about the landlord’s handling of: 28 Jan 2021 Partial Maladministration Barnet Council (201901321) Case 201901321 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to … 28 Jan 2021 Partial Maladministration Crawley Borough Council (201913362) Case 201913362 The complaint is about the landlord’s handling of the resident's reports of: 28 Jan 2021 Maladministration East Midlands Housing Group Limited (202001018) Case 202001018 · Old Property Condition categories The resident complains about the landlord’s response to his reports of damp and mould in the property. 28 Jan 2021 Partial Maladministration Harrow Council (201914659) Case 201914659 · Local Authority / ALMO or TMO This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s … 28 Jan 2021 Reasonable Redress Jigsaw Homes Group Limited (201910414) Case 201910414 · Old Landlord Advice migrated-2025 The resident complains about the landlord’s response to his requests for CCTV footage. 28 Jan 2021 Partial Maladministration Leeds City Council (201914171) Case 201914171 · Moving/Buying/Selling Home The complaint concerns: 28 Jan 2021 No Maladministration Leeds City Council (202005224) Case 202005224 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the height of … 28 Jan 2021 Maladministration Newham Council (201907602) Case 201907602 · Managing Relations The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint. 28 Jan 2021 No Maladministration The Guinness Partnership Limited (201900772) Case 201900772 · Case Review The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018. 28 Jan 2021 Reasonable Redress Trafford Housing Trust Limited (201914651) Case 201914651 The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system. 28 Jan 2021 No Maladministration Tuntum Housing Association Limited (202000313) Case 202000313 · Managing Relations The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s … 28 Jan 2021 No Maladministration Westminster City Council (202000679) Case 202000679 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent … 27 Jan 2021 No Maladministration Catalyst Housing Limited (201905894) Case 201905894 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This … 27 Jan 2021 Maladministration Clarion Housing Association Limited (201913880) Case 201913880 · Leaseholder The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint. 27 Jan 2021 Partial Maladministration Hammersmith and Fulham Council (202002314) Case 202002314 · Local Authority / ALMO or TMO The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s … 27 Jan 2021 Partial Maladministration Kingston upon Thames Council (201916059) Case 201916059 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a faulty boiler and immersion heater. The landlord’s … 27 Jan 2021 Maladministration Lambeth Council (201900571) Case 201900571 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 27 Jan 2021 Maladministration Leicester City Council (202006987) Case 202006987 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs. 27 Jan 2021 Maladministration London Borough of Redbridge (202002349) Case 202002349 · Local Authority / ALMO or TMO The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 27 Jan 2021 Outside Jurisdiction Moat Housing Group Limited (202001648) Case 202001648 · Managing Relations REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Jan 2021 No Maladministration Octavia Housing (201905017) Case 201905017 · Old Tenants Behaviour categories This complaint is about the landlord’s response to the resident’s reports and concerns about: Noise-related anti-social behaviour (‘ASB’) by a … 27 Jan 2021 Maladministration Paragon Asra Housing Limited (202005271) Case 202005271 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a … 27 Jan 2021 Partial Maladministration Stonewater (2) Limited (201912877) Case 201912877 The complaint is about the landlord’s response to the resident’s: Concerns regarding service charge elements. Request for reimbursement following redecoration … 27 Jan 2021 No Maladministration Wandsworth Council (202003375) Case 202003375 · Financial This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling … 26 Jan 2021 Partial Maladministration Equity Housing Group Limited (201902020) Case 201902020 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to … 26 Jan 2021 Maladministration Greenwich Council (201910844) Case 201910844 · Managing Relations The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; … 26 Jan 2021 Partial Maladministration Kingston upon Thames Council (201915380) Case 201915380 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling. 26 Jan 2021 No Maladministration Southwark Council (202002332) Case 202002332 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount … 25 Jan 2021 No Maladministration Hounslow Council (202001964) Case 202001964 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 25 Jan 2021 Reasonable Redress Peabody Enterprises Limited (202005167) Case 202005167 · Managing Relations REPORT COMPLAINT 202005167 Peabody Enterprises Limited 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jan 2021 Maladministration Sanctuary Housing Association (202002585) Case 202002585 · Financial The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service … 25 Jan 2021 Maladministration The Riverside Group Limited (201909268) Case 201909268 · Old Property Condition categories The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 22 Jan 2021 Maladministration Clarion Housing Association Limited (202003506) Case 202003506 The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were … 22 Jan 2021 Maladministration North Devon Homes (202001535) Case 202001535 · Old Property Condition categories The complaint concerns the landlord’s handling of remedial works at the property for mould and damp. 22 Jan 2021 Partial Maladministration Teign Housing (201914975) Case 201914975 · Moving/Buying/Selling Home REPORT COMPLAINT 201914975 Teign Housing 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Jan 2021 Maladministration Bristol City Council (201914973) Case 201914973 · Local Authority / ALMO or TMO The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 21 Jan 2021 Reasonable Redress Clarion Housing Association Limited (201906498) Case 201906498 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s … 21 Jan 2021 Reasonable Redress Home Group Limited (201904586) Case 201904586 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and … 21 Jan 2021 Reasonable Redress Home Group Limited (202005646) Case 202005646 · Old Property Condition migrated-2025 The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter. 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 21 Jan 2021 Maladministration Leeds City Council (202003569) Case 202003569 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas … 21 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201916043) Case 201916043 · Old Property Condition categories REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach The Housing Ombudsman’s approach to investigating and … 21 Jan 2021 Outside Jurisdiction London & Quadrant Housing Trust (202004505) Case 202004505 · ASB/Abuse/Nuisance The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s … 21 Jan 2021 Partial Maladministration Octavia Housing (202001154) Case 202001154 · Old Charges categories REPORT COMPLAINT 202001154 Octavia Housing 21 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Jan 2021 No Maladministration One Housing Group (202001816) Case 202001816 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing 20 Jan 2021 No Maladministration Bromford Housing Group Limited (201903619) Case 201903619 · Old Outside HOS Jurisdiction categories The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and …