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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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10 Sep 2025 Reasonable Redress A2Dominion Housing Group Limited (202334401) Case 202334401 · Responsive repairs/activity This complaint is about the landlord’s handling of repairs to the carpet in the communal area. 10 Sep 2025 Partial Maladministration City of Westminster Council (202422062) Case 202422062 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a parking space and concerns about the allocation … 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 10 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202421255) Case 202421255 · Managing Relations The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement … 10 Sep 2025 Partial Maladministration Freebridge Community Housing Limited (202425047) Case 202425047 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to … 10 Sep 2025 Maladministration GreenSquareAccord Limited (202453111) Case 202453111 · Responsive repairs/activity The complaint is about the landlord’s handing of damp in the property and associated repairs. 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 10 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202425825) Case 202425825 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, … 10 Sep 2025 Partial Maladministration Jigsaw Homes Group Limited (202347973) Case 202347973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move … 10 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202335312) Case 202335312 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling. 10 Sep 2025 Maladministration London Borough of Lambeth (202338811) Case 202338811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint. 10 Sep 2025 Partial Maladministration London Borough of Lambeth (202403717) Case 202403717 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint. 10 Sep 2025 Maladministration London & Quadrant Housing Trust (202431128) Case 202431128 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The … 10 Sep 2025 Maladministration Peabody Trust (202334037) Case 202334037 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. … 10 Sep 2025 Outside Jurisdiction The Abbeyfield Society (202402794) Case 202402794 · Abbeyfield The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation … 10 Sep 2025 Maladministration Vivid Housing Limited (202336673) Case 202336673 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint. 9 Sep 2025 Partial Maladministration City of York Council (202447972) Case 202447972 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when … 9 Sep 2025 Partial Maladministration London Borough of Croydon (202419946) Case 202419946 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. … 9 Sep 2025 Maladministration London & Quadrant Housing Trust (202322362) Case 202322362 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The … 9 Sep 2025 Maladministration Luton Borough Council (202331379) Case 202331379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated … 9 Sep 2025 Maladministration Newlon Housing Trust (202328186) Case 202328186 · Health and Safety (inc. building safety) The complaint is about: the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered … 9 Sep 2025 Maladministration North Yorkshire Council (202343463) Case 202343463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in … 9 Sep 2025 Partial Maladministration One Manchester Limited (202442781) Case 202442781 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202309854) Case 202309854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 9 Sep 2025 Partial Maladministration Peabody Trust (202331637) Case 202331637 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202452171) Case 202452171 · Estate Management The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain. 9 Sep 2025 No Maladministration Places for People Group Limited (202412680) Case 202412680 · Responsive repairs/activity This complaint is about how the landlord handled a leak into the resident’s property. 9 Sep 2025 Reasonable Redress Platform Housing Group Limited (202452984) Case 202452984 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of noise nuisance. 9 Sep 2025 Partial Maladministration Sage Rented Limited (202344731) Case 202344731 · For profit The complaint is about the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to … 9 Sep 2025 Partial Maladministration Sanctuary Housing Association (202325357) Case 202325357 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould repairs in the bathroom. The associated complaint. 9 Sep 2025 Maladministration Southwark Council (202415210) Case 202415210 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 9 Sep 2025 Maladministration Southway Housing Trust (Manchester) Limited (202445554) Case 202445554 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint. 9 Sep 2025 No Maladministration Sovereign Network Group (202422680) Case 202422680 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative. 9 Sep 2025 Maladministration The Riverside Group Limited (202416907) Case 202416907 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in … 9 Sep 2025 Maladministration West Northamptonshire Council (202336643) Case 202336643 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint. 8 Sep 2025 Maladministration Amplius Living (202401618) Case 202401618 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. … 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 8 Sep 2025 No Maladministration ForHousing Limited (202334200) Case 202334200 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 8 Sep 2025 Partial Maladministration London Borough of Croydon (202332109) Case 202332109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202332109 London Borough of Croydon 8 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2025 Partial Maladministration London Borough of Islington (202207381) Case 202207381 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling … 8 Sep 2025 Partial Maladministration London Borough of Lambeth (202331756) Case 202331756 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling. 8 Sep 2025 No Maladministration Luton Borough Council (202422810) Case 202422810 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct … 8 Sep 2025 Maladministration Manchester City Council (202449412) Case 202449412 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould … 8 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202445340) Case 202445340 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of damp and mould. Associated complaint. 8 Sep 2025 Partial Maladministration Milton Keynes City Council (202342696) Case 202342696 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the … 8 Sep 2025 Reasonable Redress Moat Homes Limited (202418213) Case 202418213 · Responsive repairs/activity The complaint is about the landlord’s handling of kitchen repairs. 8 Sep 2025 Maladministration Notting Hill Genesis (202331059) Case 202331059 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about access to her garden. 8 Sep 2025 Partial Maladministration Peabody Trust (202420640) Case 202420640 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s … 8 Sep 2025 Maladministration Sanctuary Housing Association (202344107) Case 202344107 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors. 8 Sep 2025 Maladministration Southwark Council (202416413) Case 202416413 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman …