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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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25 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202341757) Case 202341757 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 25 Jul 2024 Severe Maladministration Haringey London Borough Council (202232465) Case 202232465 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, … 25 Jul 2024 No Maladministration Incommunities Limited (202234772) Case 202234772 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. 25 Jul 2024 Maladministration London Borough of Brent (202233923) Case 202233923 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint. 25 Jul 2024 No Maladministration London Borough of Ealing (202231142) Case 202231142 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request … 25 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316685) Case 202316685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated … 25 Jul 2024 Partial Maladministration Luton Borough Council (202337343) Case 202337343 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We … 25 Jul 2024 Maladministration Magenta Living (202322785) Case 202322785 · Financial The complaint concerns the landlord’s: Administration of the resident’s rent account. The related complaint. 25 Jul 2024 Maladministration Manchester City Council (202303266) Case 202303266 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. … 25 Jul 2024 Severe Maladministration One Housing Group Limited (202215178) Case 202215178 · Financial The complaint is about the landlord’s management of the resident’s rent and service charge account. 25 Jul 2024 Maladministration Orbit Group Limited (202230719) Case 202230719 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 25 Jul 2024 Severe Maladministration Peabody Trust (202202211) Case 202202211 · Managing Relations The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling. 25 Jul 2024 Maladministration Peabody Trust (202345020) Case 202345020 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating … 25 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202317482) Case 202317482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused. 25 Jul 2024 Maladministration Sage Housing Limited (202309013) Case 202309013 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a … 25 Jul 2024 Maladministration Southwark Council (202232897) Case 202232897 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. … 25 Jul 2024 Maladministration Sovereign Network Homes (202320450) Case 202320450 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows … 25 Jul 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202305649) Case 202305649 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a leak in his kitchen; reports of communal … 25 Jul 2024 Partial Maladministration The Guinness Partnership Limited (202309736) Case 202309736 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Jul 2024 Maladministration Together Housing Association Limited (202318513) Case 202318513 · Information and data management The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s … 25 Jul 2024 Maladministration Warwick District Council (202226965) Case 202226965 · Information and data management The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed … 25 Jul 2024 Maladministration Yorkshire Housing Limited (202315130) Case 202315130 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. … 24 Jul 2024 Maladministration Birmingham City Council (202203547) Case 202203547 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202314062) Case 202314062 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202318100) Case 202318100 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her … 24 Jul 2024 Outside Jurisdiction Clarion Housing Association Limited (202414623) Case 202414623 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021. 24 Jul 2024 Maladministration Eastlight Community Homes Limited (202106160) Case 202106160 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of … 24 Jul 2024 Maladministration Folkestone & Hythe District Council (202327295) Case 202327295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications. 24 Jul 2024 Reasonable Redress Hammersmith and Fulham Council (202336271) Case 202336271 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. … 24 Jul 2024 Maladministration Islington Council (202301453) Case 202301453 · Estate Management The complaint is about the landlord’s handling of fence repairs. 24 Jul 2024 Maladministration Lambeth Council (202306177) Case 202306177 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 24 Jul 2024 Maladministration London Borough of Croydon (202310317) Case 202310317 · Information and data management The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint. 24 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202301941) Case 202301941 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of … 24 Jul 2024 Maladministration Notting Hill Genesis (NHG) (202204365) Case 202204365 · Estate Management The complaint refers to the landlord’s handling of estate management matters and repairs reported by the resident as follows: Paving … 24 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202320229) Case 202320229 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Requests for information about a housing application. Reports of required … 24 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202304441) Case 202304441 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s request to transfer to a more suitable property on medical … 24 Jul 2024 Partial Maladministration Wandle Housing Association Limited (202225738) Case 202225738 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a permanent housing move. The Ombudsman also considered … 24 Jul 2024 Maladministration Watford Community Housing Trust (202202141) Case 202202141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 23 Jul 2024 Partial Maladministration Abri Group Limited (202214926) Case 202214926 · Information and data management The complaint is about the landlord’s handling of: The information within the Subject Access Request (SAR) and the data stored … 23 Jul 2024 Maladministration Freebridge Community Housing Limited (202320340) Case 202320340 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the property next door. 23 Jul 2024 Maladministration Honeycomb Group Limited (202304852) Case 202304852 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman … 23 Jul 2024 Maladministration London Borough of Hillingdon (202313798) Case 202313798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated … 23 Jul 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202229078) Case 202229078 · Financial The complaint is about the landlord’s handling of: 23 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301306) Case 202301306 · Information and data management The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s … 23 Jul 2024 Maladministration Luton Borough Council (202220071) Case 202220071 · Old Complaints Handling categories The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom … 23 Jul 2024 Reasonable Redress Sanctuary Housing Association (202224848) Case 202224848 · Managing Relations The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling … 23 Jul 2024 Partial Maladministration Shian Housing Association Limited (202315994) Case 202315994 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. … 23 Jul 2024 Partial Maladministration Wandsworth Council (202305918) Case 202305918 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports … 22 Jul 2024 Partial Maladministration City of Doncaster Council (202231462) Case 202231462 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of … 22 Jul 2024 Maladministration Eastlight Community Homes Limited (202309761) Case 202309761 · Old Property Condition categories The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking …