Connexus Homes Limited (202227752)
The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Dudley Metropolitan Borough Council (202307607)
The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. Handling of the resident’s subject access request (SAR). Response to the resident’s reports about the condition of the kitchen walls when she moved in to the property. Handling of a …
Gentoo Group Limited (202339892)
The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to start the work. The landlord’s decision to decline the resident’s request for replacement like-for-like laminate flooring and to fully re-skim the walls. The Ombudsman has also considered the landlord’s complaint …
Haringey London Borough Council (202231673)
The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.
Luton Borough Council (202305069)
The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the landlord’s complaint handling.
Moat Homes Limited (202226217)
The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working properly. The resident’s reports of a pest infestation which she believed was also causing damage to electric cables and her kitchen. The resident’s reports of damp and mould in the …
Nottingham City Homes Limited (202307947)
The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also considered the landlord’s complaint handling.
Silva Homes Limited (202347386)
The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about leaks into the bathroom and under the sink. Concerns about asbestos disturbance due to the leaks. Formal complaint.
Southern Housing (202229345)
The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning at the property. Response to the resident’s reports that her neighbour was obstructing access to clean the windows. Response to the resident’s concerns that a good neighbourhood agreement had not …
Thurrock Council (202127615)
The complaint is about: The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports.
Wolverhampton City Council (202303993)
The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His request to have laminate flooring. Anti-social behaviour. The communal front door. The smell of cigarettes at the property. Staff conduct. In addition, the Ombudsman has also investigated: The landlords knowledge …
Camden Council (202230620)
The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in the property. The associated complaint.
Camden Council (202339205)
The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202213864)
The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation.
East Devon District Council (202234448)
The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of the landlord’s staff and her request to deal with a female officer.
Flagship Housing Group Limited (202326415)
The complaint is about the landlord’s handling of repairs to the resident’s back patio doors.
Folkestone & Hythe District Council (202336218)
The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and mould. Associated formal complaint.
ForHousing Limited (202303091)
The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property.
Hammersmith and Fulham Council (202341757)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Haringey London Borough Council (202232465)
This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, and mould, in the property.
Incommunities Limited (202234772)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance.
London Borough of Brent (202233923)
The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.
London Borough of Ealing (202231142)
The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed
London & Quadrant Housing Trust (L&Q) (202316685)
The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Luton Borough Council (202337343)
The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We have also considered the landlord’s: record keeping. complaint handling.
Magenta Living (202322785)
The complaint concerns the landlord’s: Administration of the resident’s rent account. The related complaint.
Manchester City Council (202303266)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This reports has also assessed the landlord’s record keeping.
One Housing Group Limited (202215178)
The complaint is about the landlord’s management of the resident’s rent and service charge account.
Orbit Group Limited (202230719)
This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Peabody Trust (202202211)
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202345020)
The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating in the property. The internal and external walls. The complaint and level of compensation offered.
Royal Borough Of Greenwich (202317482)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused.
Sage Housing Limited (202309013)
The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a bathroom sink repair. The complaint.
Southwark Council (202232897)
The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. The resident’s associated complaint.
Sovereign Network Homes (202320450)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows in the property. The associated complaint.
Sovereign Network Homes (Former Network Homes) (202305649)
The complaint is about the landlord’s handling of the resident’s: reports of a leak in his kitchen; reports of communal loft hatch repairs; associated complaint.
The Guinness Partnership Limited (202309736)
REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Together Housing Association Limited (202318513)
The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s record keeping.
Warwick District Council (202226965)
The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.
Yorkshire Housing Limited (202315130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal complaint.
Birmingham City Council (202203547)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.
Clarion Housing Association Limited (202314062)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202318100)
The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Eastlight Community Homes Limited (202106160)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of the complaint.
Folkestone & Hythe District Council (202327295)
The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.
Hammersmith and Fulham Council (202336271)
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.
Islington Council (202301453)
The complaint is about the landlord’s handling of fence repairs.
Lambeth Council (202306177)
This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
London Borough of Croydon (202310317)
The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)