Southern Housing Group Limited (202017061)
The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the associated complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing Group Limited (202118678)
The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom repairs; reports of damp and mould; associated complaint.
Southern Housing Group Limited (202207489)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record keeping. Complaint handling.
Sovereign Network Homes (202211480)
The complaint is about the landlord’s response to the resident’s reports of:
The Guinness Partnership Limited (202121165)
The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of the right; and complaint handling.
Wandle Housing Association Limited (202124197)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Wandsworth Council (202104702)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The resident’s request to be rehoused using the landlord’s management transfer policy.
Your Housing Group Limited (202121482)
The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.
Your Housing Limited (202122707)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service has also considered the landlord’s complaint handling approaches and the level of compensation offered.
A2Dominion Housing Group Limited (202210765)
The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint.
Abri Group Limited (202117957)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.
Camden Council (202204496)
The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff conduct. The report also examines the landlord’s complaint’s handling.
Citizen Housing (202204117)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The landlord’s handling of the resident’s reports of ASB at the beginning of 2022, and the resident’s request for the neighbour to be evicted.
Clarion Housing Association Limited (202206490)
The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to the presence of asbestos in the property. response to the resident’s request to be moved to another property. Complaint handling.
First Choice Homes Oldham Limited (202210078)
The complaint concerns the landlord’s decision to decline the resident’s request for a parking space.
GreenSquareAccord Limited (202105733)
The complaint is about: the landlord’s handling of a request to level and floor part of their property; and the associated complaint handling.
Haringey London Borough Council (202114994)
The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including maintenance and whether an alternative supply should be provided); the resident’s queries about the service charges for the water tanks; communication and complaints handling related to the above two issues.
Haringey London Borough Council (202217471)
The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof.
Incommunities Limited (202119336)
The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB).
Leeds City Council (202221856)
The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling.
LiveWest Homes Limited (202206130)
REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Barnet (202104957)
The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects to the communal areas of the block. The removal of …
Longhurst Group Limited (202214060)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused.
Metropolitan Thames Valley Housing (MTV) (202207203)
The complaint is about the landlord’s response to the resident’s reports about: outstanding repairs required to her taps; damp and mould in the bathroom. The report will also consider the landlord’s complaints handling.
Metropolitan Thames Valley Housing (MTV) (202212438)
The complaint is about the time taken to repair a damaged drain in the resident’s garden.
Midland Heart Limited (202120766)
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
Somerset Council (202205504)
The complaint is about the landlord’s response to the resident’s request for a replacement bathroom.
Southwark Council (202121315)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.
St Albans City and District Council (202115679)
The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front door. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202218011)
The complaint is about the landlord's management of repairs to the resident’s heating system.
Anchor Hanover Group (202119769)
The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the property’s bathroom. The installation of the walk-in shower.
Brighton Housing Trust (202211942)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint handling.
Citizen Housing (202204533)
The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to suitability concerns about the property.
Clarion Housing Association Limited (202016918)
The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports that the landlord has been biased in favour of the alleged perpetrator. The landlord’s complaint handling. The landlord’s communication and record keeping has also been considered.
East Riding of Yorkshire Council (202114618)
The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the resident’s reports of a leaking and defective waste pipe. complaint handling.
Leeds City Council (202222442)
The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced.
LiveWest Homes Limited (202111179)
The complaint concerns: The landlord’s handling of data sent to it by the resident which was shared without the resident’s consent. The landlord’s handling to the resident’s reporting of the neighbour’s dog barking. This report has also considered the landlord’s record keeping and complaints handling.
London Borough of Redbridge (202111800)
The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202216914)
The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent account queries; and. the landlord’s handling of the resident’s complaint.
Orbit Group Limited (202012937)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.
Places for People Group Limited (202010595)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The resident has also complained that her neighbour was re-housed despite being a perpetrator of ASB. The Ombudsman has also considered the landlord’s: Complaint handling and; Record keeping.
Poole Housing Partnership Ltd (202120840)
The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts.
Shepherds Bush Housing Association Limited (202117057)
The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost of replacing personal belongings damaged as a result of the …
Sovereign Housing Association Limited (202110562)
This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint.
Sovereign Network Homes (202116990)
REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sovereign Network Homes (202122676)
The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of the resident’s concerns about water quality and requests for information relating to water test results. complaint handling.
Stonewater Limited (202206658)
The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.
Trafford Housing Trust Limited (202109324)
The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.
Vivid Housing Limited (202119844)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould within her property. The landlord’s handling of the resident’s complaint through its internal complaints process. The Ombudsman also assessed the landlord’s record keeping.
A2Dominion Housing Group Limited (202124470)
The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)