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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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31 May 2023 Reasonable Redress Your Housing Group Limited (202121482) Case 202121482 · Financial The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling. 31 May 2023 Maladministration Your Housing Limited (202122707) Case 202122707 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service … 30 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202210765) Case 202210765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint. 30 May 2023 No Maladministration Abri Group Limited (202117957) Case 202117957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her … 30 May 2023 Maladministration Camden Council (202204496) Case 202204496 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff … 30 May 2023 Outside Jurisdiction Citizen Housing (202204117) Case 202204117 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The … 30 May 2023 Partial Maladministration Clarion Housing Association Limited (202206490) Case 202206490 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to … 30 May 2023 No Maladministration First Choice Homes Oldham Limited (202210078) Case 202210078 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a parking space. 30 May 2023 Partial Maladministration GreenSquareAccord Limited (202105733) Case 202105733 · Managing Relations The complaint is about: the landlord’s handling of a request to level and floor part of their property; and the … 30 May 2023 No Maladministration Haringey London Borough Council (202114994) Case 202114994 · Financial The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including … 30 May 2023 Severe Maladministration Haringey London Borough Council (202217471) Case 202217471 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof. 30 May 2023 Reasonable Redress Incommunities Limited (202119336) Case 202119336 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB). 30 May 2023 Maladministration Leeds City Council (202221856) Case 202221856 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling. 30 May 2023 Maladministration LiveWest Homes Limited (202206130) Case 202206130 · Managing Relations REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 May 2023 No Maladministration London Borough of Barnet (202104957) Case 202104957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects … 30 May 2023 Partial Maladministration Longhurst Group Limited (202214060) Case 202214060 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused. 30 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202207203) Case 202207203 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: outstanding repairs required to her taps; damp and … 30 May 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202212438) Case 202212438 · Old Property Condition migrated-2025 The complaint is about the time taken to repair a damaged drain in the resident’s garden. 30 May 2023 No Maladministration Midland Heart Limited (202120766) Case 202120766 · Managing Relations The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint. 30 May 2023 No Maladministration Somerset Council (202205504) Case 202205504 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement bathroom. 30 May 2023 Maladministration Southwark Council (202121315) Case 202121315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works. 30 May 2023 No Maladministration St Albans City and District Council (202115679) Case 202115679 · Managing Relations The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front … 30 May 2023 Reasonable Redress The Guinness Partnership Limited (202218011) Case 202218011 · Old Property Condition migrated-2025 The complaint is about the landlord's management of repairs to the resident’s heating system. 26 May 2023 Partial Maladministration Anchor Hanover Group (202119769) Case 202119769 · Managing Relations The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the … 26 May 2023 Partial Maladministration Brighton Housing Trust (202211942) Case 202211942 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 26 May 2023 No Maladministration Citizen Housing (202204533) Case 202204533 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for … 26 May 2023 Maladministration Clarion Housing Association Limited (202016918) Case 202016918 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports … 26 May 2023 Maladministration East Riding of Yorkshire Council (202114618) Case 202114618 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response … 26 May 2023 Maladministration Leeds City Council (202222442) Case 202222442 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced. 26 May 2023 Partial Maladministration LiveWest Homes Limited (202111179) Case 202111179 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of data sent to it by the resident which was shared without the resident’s … 26 May 2023 Maladministration London Borough of Redbridge (202111800) Case 202111800 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the … 26 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202216914) Case 202216914 · Financial The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent … 26 May 2023 Maladministration Orbit Group Limited (202012937) Case 202012937 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated … 26 May 2023 Partial Maladministration Places for People Group Limited (202010595) Case 202010595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 26 May 2023 No Maladministration Poole Housing Partnership Ltd (202120840) Case 202120840 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts. 26 May 2023 Maladministration Shepherds Bush Housing Association Limited (202117057) Case 202117057 · Managing Relations The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following … 26 May 2023 Partial Maladministration Sovereign Housing Association Limited (202110562) Case 202110562 · ASB/Abuse/Nuisance This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint. 26 May 2023 Partial Maladministration Sovereign Network Homes (202116990) Case 202116990 · Estate Management REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 May 2023 Maladministration Sovereign Network Homes (202122676) Case 202122676 · Estate Management The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of … 26 May 2023 No Maladministration Stonewater Limited (202206658) Case 202206658 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling. 26 May 2023 Maladministration Trafford Housing Trust Limited (202109324) Case 202109324 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build … 26 May 2023 Maladministration Vivid Housing Limited (202119844) Case 202119844 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and … 25 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202124470) Case 202124470 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security … 25 May 2023 Maladministration Abri Group Limited (202107780) Case 202107780 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 25 May 2023 Partial Maladministration Accent Housing Limited (202114730) Case 202114730 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The … 25 May 2023 Partial Maladministration Birmingham City Council (202123995) Case 202123995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered … 25 May 2023 Partial Maladministration Black Country Housing Group Limited (202111364) Case 202111364 · ASB/Abuse/Nuisance The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related … 25 May 2023 Partial Maladministration Chesterfield Borough Council (202120286) Case 202120286 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated … 25 May 2023 No Maladministration Hackney Council (202119792) Case 202119792 · Financial The complaint is about the landlord’s decision not to award a home loss payment. 25 May 2023 Maladministration Haringey London Borough Council (202126874) Case 202126874 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; …