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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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31 Jan 2022 Maladministration Onward Homes Limited (202109531) Case 202109531 · Financial The complaint is about the way the landlord handled: 31 Jan 2022 Reasonable Redress Onward Homes Limited (202111994) Case 202111994 · Old Property Condition migrated-2025 REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2022 No Maladministration Optivo (202110503) Case 202110503 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her … 31 Jan 2022 Maladministration Peabody Trust (201901683) Case 201901683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’). 31 Jan 2022 No Maladministration South Holland District Council (201914962) Case 201914962 · Financial The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service … 31 Jan 2022 No Maladministration Southwark Council (202100422) Case 202100422 · Managing Relations The resident complains about the landlord’s handling of his reports about the conduct of a member of staff. 31 Jan 2022 Partial Maladministration The Guinness Partnership Limited (202112215) Case 202112215 · Financial The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation … 31 Jan 2022 Partial Maladministration Tuntum Housing Association Limited (202102559) Case 202102559 · Managing Relations The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to … 28 Jan 2022 No Maladministration Aster Group Limited (202113626) Case 202113626 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the … 28 Jan 2022 Outside Jurisdiction Barking and Dagenham Council (202108003) Case 202108003 · Old Property Condition migrated-2025 The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when … 28 Jan 2022 No Maladministration Camden Council (202010798) Case 202010798 · Moving/Buying/Selling Home The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to … 28 Jan 2022 Partial Maladministration Great Places Housing Association (202118432) Case 202118432 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the activation of the resident’s carbon monoxide alarm. The landlord’s handlining of … 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 28 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202100394) Case 202100394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint. 28 Jan 2022 Partial Maladministration Newcastle City Council (202109620) Case 202109620 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint. 28 Jan 2022 No Maladministration Newham Council (202012229) Case 202012229 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour. 28 Jan 2022 Partial Maladministration Paragon Asra Housing Limited (202110918) Case 202110918 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The resident’s request for bathroom repairs or … 28 Jan 2022 Outside Jurisdiction Peabody Enterprises Limited (202101262) Case 202101262 · Estate Management The complaint is about the parking spaces the resident rents from the landlord. 28 Jan 2022 No Maladministration Sanctuary Housing Association (202015195) Case 202015195 · Financial The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the … 28 Jan 2022 Reasonable Redress Tower Hamlets Homes (202112548) Case 202112548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s bedroom window. 28 Jan 2022 Maladministration Wandsworth Council (202102367) Case 202102367 · Moving/Buying/Selling Home The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the … 27 Jan 2022 Maladministration Bolton at Home Limited (202100885) Case 202100885 · Managing Relations The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property … 27 Jan 2022 No Maladministration Bournemouth Borough Council (202017558) Case 202017558 · ASB/Abuse/Nuisance The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding … 27 Jan 2022 No Maladministration Camden Council (202009609) Case 202009609 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the … 27 Jan 2022 Maladministration Clarion Housing Association Limited (202010581) Case 202010581 · Managing Relations The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the … 27 Jan 2022 No Maladministration Clarion Housing Association Limited (202100891) Case 202100891 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her … 27 Jan 2022 Maladministration Hammersmith and Fulham Council (202102637) Case 202102637 · Old Property Condition migrated-2025 The complaint is about the response to leaks into the property. 27 Jan 2022 Maladministration Haringey Council (202101286) Case 202101286 · Old Property Condition migrated-2025 REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Jan 2022 Outside Jurisdiction Haringey Council (202107358) Case 202107358 · Moving/Buying/Selling Home The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was … 27 Jan 2022 Reasonable Redress Hyde Housing Association Limited (202113286) Case 202113286 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. 27 Jan 2022 Maladministration Islington Council (202011018) Case 202011018 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling … 27 Jan 2022 Reasonable Redress Leeds City Council (202105929) Case 202105929 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 27 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202014001) Case 202014001 · Old Property Condition migrated-2025 The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony. 27 Jan 2022 Reasonable Redress Paragon Asra Housing Limited (202006436) Case 202006436 · Estate Management The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal … 27 Jan 2022 No Maladministration Peabody Trust (202108961) Case 202108961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her … 27 Jan 2022 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202001538) Case 202001538 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the … 27 Jan 2022 No Maladministration Wakefield And District Housing Limited (202110047) Case 202110047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it … 26 Jan 2022 Maladministration Arun District Council (201805246) Case 201805246 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling. 26 Jan 2022 Partial Maladministration Central and Cecil Housing Trust (202006602) Case 202006602 · Information and data management This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s … 26 Jan 2022 No Maladministration Great Yarmouth Borough Council (202103099) Case 202103099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas … 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 26 Jan 2022 Maladministration NSAH (Alliance Homes) Limited (202108062) Case 202108062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s … 26 Jan 2022 No Maladministration Sanctuary Housing Association (202101495) Case 202101495 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made … 26 Jan 2022 Partial Maladministration Sanctuary Housing Association (202112724) Case 202112724 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112724 Sanctuary Housing Association 26 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jan 2022 Partial Maladministration Thames Valley Housing Association Limited (202005385) Case 202005385 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. … 26 Jan 2022 Partial Maladministration Wandle Housing Association Limited (202004197) Case 202004197 · Estate Management The complaint is about the landlord’s Response to the resident’s request for compensation for damaged possessions following a leak at … 25 Jan 2022 No Maladministration Clarion Housing Association Limited (202101610) Case 202101610 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from … 25 Jan 2022 Partial Maladministration Guinness Housing Association Limited (202011734) Case 202011734 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs to be carried out to the gas … 25 Jan 2022 Outside Jurisdiction Haringey Council (202008836) Case 202008836 · Estate Management The complaint concerns the council’s decision to build on land which the resident used for car parking. 25 Jan 2022 Partial Maladministration Havering Council (201909000) Case 201909000 · Financial The complaint is about the landlord’s response to the resident about: Repairs reports for a communal kitchen stack pipe in …