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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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4 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202004538) Case 202004538 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; … 4 Feb 2021 Maladministration Newlon Housing Trust (202001604) Case 202001604 · Managing Relations The complaint is about the landlord’s decision not to reimburse the resident for water costs she says she incurred as … 4 Feb 2021 No Maladministration Tower Hamlets Homes (202005444) Case 202005444 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 3 Feb 2021 No Maladministration Eastlight Community Homes (201909770) Case 201909770 The complaint is about the landlord’s response to the residents’ request for compensation. 3 Feb 2021 No Maladministration Islington Council (201915993) Case 201915993 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Feb 2021 Maladministration Kingston upon Thames Council (202002004) Case 202002004 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling. 3 Feb 2021 Partial Maladministration Leeds City Council (201811573) Case 201811573 · Local Authority / ALMO or TMO The resident complains about: 3 Feb 2021 No Maladministration Magenta Living (202000689) Case 202000689 · Old Tenants Behaviour categories REPORT COMPLAINT 202000689 Magenta Living 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Feb 2021 No Maladministration Notting Hill Genesis (202002298) Case 202002298 · Information and data management The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak … 3 Feb 2021 Reasonable Redress Yarlington Housing Group (202006045) Case 202006045 The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property. 2 Feb 2021 No Maladministration bpha Limited (202002074) Case 202002074 · Old Tenants Behaviour categories The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property. 2 Feb 2021 Maladministration London & Quadrant Housing Trust (202001937) Case 202001937 · Health and Safety (inc. building safety) The complaint is about the landlord’s: 2 Feb 2021 No Maladministration Magenta Living (202003279) Case 202003279 The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the … 31 Jan 2021 Reasonable Redress Gloucester City Homes Limited (201916109) Case 201916109 · Old Property Condition migrated-2025 The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord … 31 Jan 2021 No Maladministration Wakefield And District Housing Limited (202000248) Case 202000248 · ASB/Abuse/Nuisance REPORT COMPLAINT 202000248 Wakefield And District Housing Limited 31 January 2021 Our approach The Housing Ombudsman’s approach to investigating and … 30 Jan 2021 Partial Maladministration Harrow Council (202002402) Case 202002402 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint handling. 30 Jan 2021 Mediation Metropolitan Housing Trust Limited (201911461) Case 201911461 · Old Complaints Handling categories REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jan 2021 No Maladministration Yorkshire Housing Limited (201914633) Case 201914633 REPORT COMPLAINT 201914633 Yorkshire Housing Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jan 2021 No Maladministration A2Dominion Housing Group Limited (201905292) Case 201905292 · Estate Management The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of … 29 Jan 2021 Mediation Believe Housing Limited (202005049) Case 202005049 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to repairs throughout their property. 29 Jan 2021 Partial Maladministration Birmingham City Council (201915592) Case 201915592 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s reports of outstanding repairs to … 29 Jan 2021 Partial Maladministration Camden Council (201910624) Case 201910624 · Local Authority / ALMO or TMO REPORT COMPLAINT 201910624 Camden Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Partial Maladministration Clarion Housing Association Limited (202001660) Case 202001660 · Old Complaints Handling categories The complaint is about the landlord’s: 29 Jan 2021 No Maladministration East Devon District Council (202007087) Case 202007087 · Financial The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during … 29 Jan 2021 No Maladministration Hackney Council (202005750) Case 202005750 · Estate Management The complaint concerns the landlord’s handling of the resident’s reports of unauthorised items being stored in communal areas. 29 Jan 2021 Mediation Hammersmith and Fulham Council (202001827) Case 202001827 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to reports of mould at the property. 29 Jan 2021 No Maladministration Haringey Council (202000931) Case 202000931 · Local Authority / ALMO or TMO The complaint regards the landlord’s handling of issues reported by the resident relating the implementation of an intergenerational living project … 29 Jan 2021 Mediation Haringey Council (202003052) Case 202003052 · Moving/Buying/Selling Home The resident complained about the landlord’s handling of their management transfer request. 29 Jan 2021 Partial Maladministration Islington Council (201913645) Case 201913645 · Managing Relations REPORT COMPLAINT 201913645 Islington Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 No Maladministration Islington Council (202000921) Case 202000921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 Outside Jurisdiction Karbon Homes Limited (202002192) Case 202002192 · Old Charges categories REPORT COMPLAINT 202002192 Karbon Homes Limited 29 January 2021 Our approach What we can and cannot consider is called the … 29 Jan 2021 Partial Maladministration Lewes District Council (201913094) Case 201913094 The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) allegedly perpetrated by her neighbour. … 29 Jan 2021 No Maladministration London Borough of Sutton (201908725) Case 201908725 This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. … 29 Jan 2021 Partial Maladministration Milton Keynes Council (201910370) Case 201910370 · Managing Relations The resident complains about: How the landlord handled repairs reported, including: how the landlord handled reports of damp in June … 29 Jan 2021 Partial Maladministration Network Homes Limited (202001328) Case 202001328 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports concerning the safeguarding of residents in relation to ongoing … 29 Jan 2021 Mediation Newham Council (202000455) Case 202000455 · Local Authority / ALMO or TMO The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal … 29 Jan 2021 No Maladministration Notting Hill Genesis (201811046) Case 201811046 · Old Property Condition categories The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back … 29 Jan 2021 No Maladministration Optima Community Association (201905768) Case 201905768 · Estate Management The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park … 29 Jan 2021 Maladministration Orbit Group Limited (201905931) Case 201905931 · Old Property Condition categories The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling. 29 Jan 2021 Mediation Orbit Group Limited (202004242) Case 202004242 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of remedial works to the bathroom . 29 Jan 2021 No Maladministration Paragon Asra Housing Limited (201912355) Case 201912355 · Managing Relations REPORT COMPLAINT 201912355 Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 Maladministration Peabody Trust (201913961) Case 201913961 · Old Compensation categories REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Reasonable Redress Peabody Trust (202000513) Case 202000513 · Old Tenants Behaviour categories REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Outside Jurisdiction Peabody Trust (202001840) Case 202001840 · Managing Relations The resident complains about the level of tenancy support he has received from his support provider. 29 Jan 2021 Partial Maladministration Rotherham Metropolitan Borough Council (201908898) Case 201908898 · Financial This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety … 29 Jan 2021 Partial Maladministration Shepherds Bush Housing Association Limited (201815545) Case 201815545 REPORT COMPLAINT 201815545 Shepherds Bush Housing Association Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Jan 2021 No Maladministration Stockport Homes Limited (202001435) Case 202001435 · Old Compensation categories The complaint is about the landlord’s response to the resident’s request for compensation, following reported damage to his car tyres … 29 Jan 2021 No Maladministration Thirteen Housing Group Limited (202000917) Case 202000917 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a … 29 Jan 2021 Maladministration Tower Hamlets Council (201915515) Case 201915515 · Old Compensation categories The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair … 29 Jan 2021 No Maladministration Waltham Forest Council (202002996) Case 202002996 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour …