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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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16 Sep 2025 Partial Maladministration Notting Hill Genesis (202345749) Case 202345749 · Financial The complaint is about: 16 Sep 2025 Outside Jurisdiction Portsmouth City Council (202451326) Case 202451326 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s application for a priority transfer. 16 Sep 2025 Maladministration Sanctuary Housing Association (202422260) Case 202422260 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint. 16 Sep 2025 Outside Jurisdiction Southern Housing (202329798) Case 202329798 · Managing Relations REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s … 16 Sep 2025 Maladministration Southern Housing (202407062) Case 202407062 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of noise. The landlord’s complaint handling is also considered. 16 Sep 2025 Partial Maladministration Sovereign Network Group (202440787) Case 202440787 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A … 16 Sep 2025 Maladministration TBG Open Door Limited (202451000) Case 202451000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s … 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 15 Sep 2025 Maladministration City of Westminster Council (202422404) Case 202422404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof … 15 Sep 2025 Maladministration London Borough of Hackney (202444098) Case 202444098 · Managing Relations The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low … 15 Sep 2025 Partial Maladministration London Borough of Hackney (202446981) Case 202446981 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s … 15 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202413538) Case 202413538 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto … 15 Sep 2025 Partial Maladministration Peabody Trust (202310699) Case 202310699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of … 15 Sep 2025 No Maladministration Saffron Housing Trust Limited (202331597) Case 202331597 · Financial The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings. 15 Sep 2025 Maladministration Southern Housing (202413994) Case 202413994 · Financial The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have … 12 Sep 2025 Partial Maladministration Aster Group Limited (202403568) Case 202403568 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. … 12 Sep 2025 Maladministration Clarion Housing Association Limited (202430240) Case 202430240 · Managing Relations The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint. 12 Sep 2025 Partial Maladministration Livv Housing Group (202502090) Case 202502090 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable … 12 Sep 2025 Maladministration London Borough of Camden Council (202446702) Case 202446702 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint. 12 Sep 2025 Reasonable Redress London Borough of Camden Council (202501402) Case 202501402 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct. 12 Sep 2025 Maladministration London Borough of Hounslow (202339645) Case 202339645 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports … 12 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333949) Case 202333949 · Financial The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The … 12 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202443467) Case 202443467 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s … 12 Sep 2025 Maladministration Paragon Asra Housing Limited (202422993) Case 202422993 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication … 12 Sep 2025 No Maladministration Southern Housing (202431230) Case 202431230 · Financial The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer. 12 Sep 2025 Partial Maladministration Southern Housing (202453288) Case 202453288 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the … 12 Sep 2025 Reasonable Redress South Tyneside Council (202331185) Case 202331185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the roof. 12 Sep 2025 Maladministration The Guinness Partnership Limited (202340094) Case 202340094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of … 12 Sep 2025 No Maladministration Torus62 Limited (202417468) Case 202417468 · Financial The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports … 12 Sep 2025 Maladministration Vivid Housing Limited (202400024) Case 202400024 · Estate Management REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Sep 2025 Maladministration A2Dominion Housing Group Limited (202450029) Case 202450029 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge … 11 Sep 2025 No Maladministration Birmingham City Council (202323103) Case 202323103 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Sep 2025 Maladministration bpha Limited (202417102) Case 202417102 · Managing Relations The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have … 11 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202343596) Case 202343596 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint. 11 Sep 2025 Partial Maladministration Eastlight Community Homes Limited (202232142) Case 202232142 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of … 11 Sep 2025 Maladministration ForHousing Limited (202415730) Case 202415730 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. … 11 Sep 2025 Partial Maladministration Incommunities Limited (202347575) Case 202347575 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 11 Sep 2025 Outside Jurisdiction London Borough of Islington (202329050) Case 202329050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s housing assignment application. 11 Sep 2025 Maladministration London Borough of Newham (202218560) Case 202218560 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting … 11 Sep 2025 Maladministration Newlon Housing Trust (202324954) Case 202324954 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint. 11 Sep 2025 Partial Maladministration Norwich City Council (202421372) Case 202421372 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage … 11 Sep 2025 Maladministration Paragon Asra Housing Limited (202448549) Case 202448549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour … 11 Sep 2025 Partial Maladministration Rooftop Housing Association Limited (202327056) Case 202327056 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We … 11 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202417205) Case 202417205 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom. 11 Sep 2025 Maladministration Southern Housing (202329683) Case 202329683 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to … 11 Sep 2025 Maladministration Southern Housing (202500448) Case 202500448 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated … 11 Sep 2025 Partial Maladministration Stonewater Limited (202417872) Case 202417872 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The …