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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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29 Jul 2024 Maladministration Dacorum Borough Council (202300794) Case 202300794 · Managing Relations The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint. 29 Jul 2024 Maladministration Freebridge Community Housing Limited (202230612) Case 202230612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs and improvements to the resident’s property. 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 29 Jul 2024 Severe Maladministration Lambeth Council (202313959) Case 202313959 · Managing Relations This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Outside Jurisdiction London Borough of Hounslow (202230191) Case 202230191 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 29 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202327882) Case 202327882 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints. 29 Jul 2024 Maladministration Manchester City Council (202305823) Case 202305823 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also … 29 Jul 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202311924) Case 202311924 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s concerns … 29 Jul 2024 Maladministration Notting Hill Genesis (NHG) (202315817) Case 202315817 · Managing Relations The complaint is about: the landlord's handling of the resident's reports of damp, mould and water ingress including the remedial … 29 Jul 2024 No Maladministration One Housing Group Limited (202307155) Case 202307155 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns regarding: Staff conduct. Emergency repairs and the process to … 29 Jul 2024 Outside Jurisdiction Peabody Trust (202127649) Case 202127649 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it … 29 Jul 2024 Maladministration Peabody Trust (202234849) Case 202234849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs. 29 Jul 2024 Severe Maladministration Peabody Trust (202312926) Case 202312926 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint. 29 Jul 2024 Partial Maladministration Peabody Trust (202320016) Case 202320016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp … 29 Jul 2024 Maladministration Places for People Group Limited (202205025) Case 202205025 · Managing Relations The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related … 29 Jul 2024 No Maladministration Places for People Group Limited (202300170) Case 202300170 · Managing Relations The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered … 29 Jul 2024 Maladministration Platform Housing Group Limited (202337199) Case 202337199 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the … 29 Jul 2024 Partial Maladministration Sanctuary Housing Association (202314757) Case 202314757 · Health and Safety (inc. building safety) The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal … 29 Jul 2024 Maladministration Southern Housing (202317874) Case 202317874 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint. 29 Jul 2024 Maladministration Southern Housing Group Limited (202323310) Case 202323310 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 29 Jul 2024 Maladministration Tamworth Borough Council (202303925) Case 202303925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice … 29 Jul 2024 Partial Maladministration The Riverside Group Limited (202337969) Case 202337969 · Managing Relations REPORT COMPLAINT 202337969 The Riverside Group Limited 29 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jul 2024 Maladministration Transform Housing & Support (202223978) Case 202223978 · Managing Relations The complaint is about the landlord’s handling of works to the property, following a road traffic incident, including: the resident’s … 29 Jul 2024 Maladministration Wandsworth Council (202321915) Case 202321915 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular … 28 Jul 2024 Maladministration The Guinness Partnership Limited (202211815) Case 202211815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 26 Jul 2024 Partial Maladministration Birmingham City Council (202313168) Case 202313168 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 26 Jul 2024 Maladministration Clarion Housing Association Limited (202226110) Case 202226110 · Financial The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for … 26 Jul 2024 Maladministration Colchester City Council (202321024) Case 202321024 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for … 26 Jul 2024 Reasonable Redress Connexus Homes Limited (202227752) Case 202227752 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 26 Jul 2024 Partial Maladministration Gentoo Group Limited (202339892) Case 202339892 · Managing Relations The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to … 26 Jul 2024 Outside Jurisdiction Haringey London Borough Council (202231673) Case 202231673 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into … 26 Jul 2024 Maladministration Luton Borough Council (202305069) Case 202305069 · Information and data management The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the … 26 Jul 2024 Partial Maladministration Moat Homes Limited (202226217) Case 202226217 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working … 26 Jul 2024 Maladministration Nottingham City Homes Limited (202307947) Case 202307947 · Managing Relations The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also … 26 Jul 2024 Partial Maladministration Silva Homes Limited (202347386) Case 202347386 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about … 26 Jul 2024 Partial Maladministration Southern Housing (202229345) Case 202229345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning … 26 Jul 2024 No Maladministration Thurrock Council (202127615) Case 202127615 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports. 26 Jul 2024 Partial Maladministration Wolverhampton City Council (202303993) Case 202303993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His … 25 Jul 2024 Maladministration Camden Council (202230620) Case 202230620 · Managing Relations The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in … 25 Jul 2024 Maladministration Camden Council (202339205) Case 202339205 · Old Complaints Handling categories The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of … 25 Jul 2024 Mediation Clarion Housing Association Limited (202213864) Case 202213864 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of … 25 Jul 2024 Maladministration East Devon District Council (202234448) Case 202234448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of … 25 Jul 2024 Maladministration Flagship Housing Group Limited (202326415) Case 202326415 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s back patio doors. 25 Jul 2024 Maladministration Folkestone & Hythe District Council (202336218) Case 202336218 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at … 25 Jul 2024 Maladministration ForHousing Limited (202303091) Case 202303091 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property.