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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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2 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012728) Case 202012728 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for … 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property. 1 Jun 2023 Maladministration Accent Housing Limited (202213385) Case 202213385 · Managing Relations The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint. 1 Jun 2023 Maladministration Guinness Housing Association Limited (202102203) Case 202102203 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling. 1 Jun 2023 Partial Maladministration Stonewater Limited (202122462) Case 202122462 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out … 31 May 2023 Partial Maladministration Abri Group Limited (202204958) Case 202204958 · ASB/Abuse/Nuisance REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2023 Maladministration Anchor Hanover Group (202107365) Case 202107365 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated … 31 May 2023 Maladministration Anchor Hanover Group (202119309) Case 202119309 · ASB/Abuse/Nuisance The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 May 2023 Partial Maladministration Believe Housing Limited (202123552) Case 202123552 · Financial The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window … 31 May 2023 No Maladministration Beyond Housing Limited (202209518) Case 202209518 · Managing Relations The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor … 31 May 2023 Maladministration Brighton and Hove City Council (202208056) Case 202208056 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation … 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202216157) Case 202216157 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden. 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 Severe Maladministration Clarion Housing Association Limited (202112818) Case 202112818 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The … 31 May 2023 Outside Jurisdiction Cornerstone Housing Limited (202126945) Case 202126945 · ASB/Abuse/Nuisance The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's … 31 May 2023 Maladministration East Devon District Council (202120868) Case 202120868 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The … 31 May 2023 Maladministration ForHousing Limited (202202552) Case 202202552 · Financial The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the … 31 May 2023 Maladministration Hammersmith and Fulham Council (202128358) Case 202128358 · Information and data management The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated … 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 Partial Maladministration Islington Council (202014174) Case 202014174 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s … 31 May 2023 Severe Maladministration Lambeth Council (202119227) Case 202119227 · Information and data management The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. … 31 May 2023 Maladministration Lambeth Council (202213073) Case 202213073 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp … 31 May 2023 Maladministration Leeds City Council (202118186) Case 202118186 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of … 31 May 2023 No Maladministration Leeds City Council (202220418) Case 202220418 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property. 31 May 2023 No Maladministration Lincolnshire Housing Partnership Limited (202122377) Case 202122377 · ASB/Abuse/Nuisance This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision … 31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 31 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110801) Case 202110801 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their … 31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 31 May 2023 Maladministration Longhurst Group Limited (202116910) Case 202116910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls. 31 May 2023 Partial Maladministration Longhurst Group Limited (202123260) Case 202123260 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to … 31 May 2023 Maladministration Longhurst Group Limited (202215002) Case 202215002 · Estate Management The complaint is about the landlord's handling of repairs to the lighting in the communal car park. 31 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202204054) Case 202204054 · Financial The complaint is about: the landlord’s administration of the service charge account and its response to the resident’s enquiries. the … 31 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208487) Case 202208487 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint. 31 May 2023 No Maladministration Newark and Sherwood District Council (202205089) Case 202205089 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request. 31 May 2023 Maladministration Paragon Asra Housing Limited (202212140) Case 202212140 · Old Property Condition migrated-2025 REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2023 Partial Maladministration Paragon Asra Housing Limited (202213982) Case 202213982 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint … 31 May 2023 Partial Maladministration Peabody Trust (202104592) Case 202104592 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding … 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues … 31 May 2023 Maladministration Royal Borough Of Greenwich (202124038) Case 202124038 · Estate Management This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of … 31 May 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202121904) Case 202121904 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Rehousing request; Reports of repairs required at the property; Request … 31 May 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202106895) Case 202106895 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of … 31 May 2023 Maladministration Southern Housing Group Limited (202017061) Case 202017061 · Managing Relations The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the … 31 May 2023 Maladministration Southern Housing Group Limited (202118678) Case 202118678 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 31 May 2023 Maladministration Sovereign Network Homes (202211480) Case 202211480 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: 31 May 2023 Maladministration The Guinness Partnership Limited (202121165) Case 202121165 · Managing Relations The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of … 31 May 2023 Maladministration Wandle Housing Association Limited (202124197) Case 202124197 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within … 31 May 2023 Maladministration Wandsworth Council (202104702) Case 202104702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The …