Winchester City Council (202219185)
The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202215187)
The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling of the associated complaint.
London Borough of Newham (202210355)
The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
The Riverside Group Limited (202121237)
The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due to the condition of his bathroom floor. The landlord’s record keeping.
Clarion Housing Association Limited (202120650)
The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden.
Harlow District Council (202101719)
The complaint is about the landlord’s handling of damp and mould and the level of compensation offered.
Leeds City Council (202213298)
The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment (PPE) when completing an inspection. Reports about the conduct of its operatives. Concerns about fibreglass in the property and the impact on his health. Concerns that the conduct of the …
London & Quadrant Housing Trust (L&Q) (202012728)
The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for compensation for damaged belongings. The resident’s complaint.
Together Housing Association Limited (202127388)
The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.
Accent Housing Limited (202213385)
The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint.
Guinness Housing Association Limited (202102203)
The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling.
Stonewater Limited (202122462)
The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out to remedy this. The landlord's handling of internal repairs to the property required to rectify damage caused by the water ingress. The landlord’s handling of the resident’s complaint.
Abri Group Limited (202204958)
REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Anchor Hanover Group (202107365)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated complaint.
Anchor Hanover Group (202119309)
The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Believe Housing Limited (202123552)
The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window screen by roof tiles that fell during a storm. Request for repairs to the roof following the storm. Associated complaint.
Beyond Housing Limited (202209518)
The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors.
Brighton and Hove City Council (202208056)
The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation following a leak to the property. The landlord’s complaint handling.
Bromford Housing Group Limited (202200247)
The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front and rear doors to the property. Reported repairs. Complaint handling.
Cheshire Peaks & Plains Housing Trust (202216157)
The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden.
Clarion Housing Association Limited (201909272)
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
Clarion Housing Association Limited (202112818)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.
Cornerstone Housing Limited (202126945)
The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to …
East Devon District Council (202120868)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The Ombudsman has also investigated the landlord’s complaint handling.
ForHousing Limited (202202552)
The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the associated repairs. The landlord’s response to the residents’ reports of damaged personal belongings. The landlord’s complaint handling.
Hammersmith and Fulham Council (202128358)
The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated repairs. The associated complaint. The record keeping.
Hyde Housing Association Limited (202100383)
The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202200830)
The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.
Islington Council (202014174)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s complaint.
Lambeth Council (202119227)
The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. Record keeping. Complaint handling.
Lambeth Council (202213073)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp and mould, and issues with her handrail. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Leeds City Council (202118186)
The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of the associated repairs. The landlord’s handling of the resident’s complaint.
Leeds City Council (202220418)
The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property.
Lincolnshire Housing Partnership Limited (202122377)
This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision not to open an antisocial behaviour case regarding the resident’s neighbour; the landlord’s handling of allegations of staff misconduct; the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202107935)
The complaint is about the time taken to complete the sale of the resident's property.
London & Quadrant Housing Trust (L&Q) (202110801)
The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their home. Reports of blockages to the kitchen and bathroom sinks. Complaint.
London & Quadrant Housing Trust (L&Q) (202126529)
The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.
Longhurst Group Limited (202116910)
The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.
Longhurst Group Limited (202123260)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a spider infestation at the property. Response to the resident’s request for reimbursement of …
Longhurst Group Limited (202215002)
The complaint is about the landlord's handling of repairs to the lighting in the communal car park.
Metropolitan Thames Valley Housing (MTV) (202204054)
The complaint is about: the landlord’s administration of the service charge account and its response to the resident’s enquiries. the landlord’s response to the resident’s concerns about fire safety and the EWS1 form. the landlord’s response to the resident’s reports of outstanding defects in the property. the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202208487)
The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint.
Newark and Sherwood District Council (202205089)
The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.
Paragon Asra Housing Limited (202212140)
REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Paragon Asra Housing Limited (202213982)
The complaint is about: The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint handling.
Peabody Trust (202104592)
The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding the allowance for the communal electricity supply. The resident’s injury and the associated insurance claim. The resident’s formal complaint.
Places for People Group Limited (202117853)
The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the property.
Royal Borough Of Greenwich (202124038)
This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of the resident’s reporting of maintenance and repairs to the communal areas. This report has also considered the complaints handling.
Royal Borough of Kensington and Chelsea (202121904)
The complaint is about the landlord’s response to the resident’s: Rehousing request; Reports of repairs required at the property; Request to be decanted while the repairs were carried out.
Shepherds Bush Housing Association Limited (202106895)
The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of ASB by the resident. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)