Clarion Housing Association Limited (202123275)
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Derby Homes Limited (202119453)
The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property.
GreenSquareAccord Limited (202108707)
The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.
Yorkshire Housing Limited (202104504)
The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s health caused by the landlord’s decision.
Bromford Housing Association Limited (202109346)
The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen of the property.
East Riding of Yorkshire Council (202115073)
The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).
London & Quadrant Housing Trust (202100263)
The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.
Network Homes Limited (202112603)
The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.
Newham Council (202017405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Notting Hill Genesis (202111991)
The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following a leak. The resident’s reports about the behaviour of its staff.
Onward Homes Limited (202115233)
The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.
Peabody Developments Limited (202011698)
The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.
Rochdale Boroughwide Housing Limited (202107363)
The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.
Royal Borough of Kensington and Chelsea (202105213)
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.
Birmingham City Council (202114525)
The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s complaint.
Clarion Housing Association Limited (202120606)
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
Gosport Borough Council (202017234)
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
Haringey Council (202100265)
This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request to be permanently rehoused.
Leeds City Council (202115815)
The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The landlord’s handling of works to install additional fencing around the resident’s garden. The landlord’s handling of repairs to an outhouse door. The landlord’s complaints handling.
Metropolitan Thames Valley Housing (202105791)
The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.
Network Homes Limited (202103037)
The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. the landlord’s response to the resident’s request for compensation for damage that was caused to his car. The landlord’s conclusion that it was not liable for the damage caused to …
Optivo (202110229)
The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.
Orbit Group Limited (202006952)
REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southwark Council (202016835)
The complaint concerns the landlord’s response to reports of:
The Guinness Partnership Limited (202014482)
The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his vehicle. The landlord’s complaints handling has also been investigated.
Camden Council (202016856)
This complaint is about:
Red Kite Community Housing Limited (202011737)
The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct. The time given to collect possessions from the property.
Rosebery Housing Association Limited (202114373)
The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
Anchor Hanover Group (202100002)
The complaint concerns how the landlord administered the resident’s rent account.
Birmingham City Council (202007866)
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
Harrow Council (202113373)
The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s handling of repairs at these properties. Damage caused to the …
Hyde Housing Association Limited (202011049)
The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.
Kingston upon Thames Council (202112834)
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident states rendered it uninhabitable. That the resident’s housing requests have …
Leicester City Council (202016164)
The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice infestation in the block.
Newlon Housing Trust (202002899)
The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.
Orbit Housing Association Limited (202113001)
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the …
Vivid Housing Limited (202015759)
The complaint is about the landlord's handling of the resident’s:
Wandle Housing Association Limited (202108812)
The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by the previous resident.
Westminster City Council (202101810)
The complaint concerns the landlord’s handling of a management transfer.
Catalyst Housing Limited (202007873)
The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she viewed the property. A rent refund. A reported data protection breach. The complaint handling.
Catalyst Housing Limited (202010183)
The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.
East Devon District Council (202100382)
This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.
Grainger Trust (202111324)
The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. The landlord’s handling of and response to the resident’s reports that his property’s toilet does not flush and drain properly.
Hackney Council (202013813)
The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and mould from October 2020. a bedroom being uninhabitable and his daughter sleeping in the front room.
Hammersmith and Fulham Council (202114536)
The complaint is about: The landlord’s response to repairs to the windows – specifically the quality of works and delays experienced and request for compensation. The landlord's handling of the resident’s reports of leaks through the boiler flue which resulted in an intermittent lack of hot water and heating. The …
Kirklees Council (202009737)
The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints handling has also been investigated.
Leeds City Council (202014700)
REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Lodge Lane East Co-operative Housing Limited (202017618)
REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Hounslow (202007782)
The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s response to the resident’s compensation request.
Magenta Living (202102090)
REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)