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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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7 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202123275) Case 202123275 · Financial The complaint concerns whether or not the resident is liable for “water hygiene” service charges. 7 Feb 2022 Partial Maladministration Derby Homes Limited (202119453) Case 202119453 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property. 7 Feb 2022 No Maladministration GreenSquareAccord Limited (202108707) Case 202108707 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by … 5 Feb 2022 No Maladministration Yorkshire Housing Limited (202104504) Case 202104504 · Moving/Buying/Selling Home The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s … 4 Feb 2022 No Maladministration Bromford Housing Association Limited (202109346) Case 202109346 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the … 4 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202115073) Case 202115073 · Managing Relations The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory … 4 Feb 2022 No Maladministration London & Quadrant Housing Trust (202100263) Case 202100263 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports … 4 Feb 2022 Maladministration Network Homes Limited (202112603) Case 202112603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual … 4 Feb 2022 Maladministration Newham Council (202017405) Case 202017405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 4 Feb 2022 No Maladministration Notting Hill Genesis (202111991) Case 202111991 · Managing Relations The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following … 4 Feb 2022 Reasonable Redress Onward Homes Limited (202115233) Case 202115233 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations … 4 Feb 2022 Outside Jurisdiction Peabody Developments Limited (202011698) Case 202011698 · Moving/Buying/Selling Home The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area … 4 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202107363) Case 202107363 · Estate Management The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about … 4 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202105213) Case 202105213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal … 3 Feb 2022 Partial Maladministration Birmingham City Council (202114525) Case 202114525 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s … 3 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202120606) Case 202120606 · Managing Relations The complaint concerns the level of rent being charged in relation to the type of tenancy agreement. 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 3 Feb 2022 Partial Maladministration Haringey Council (202100265) Case 202100265 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request … 3 Feb 2022 Partial Maladministration Leeds City Council (202115815) Case 202115815 · Estate Management The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The … 3 Feb 2022 Reasonable Redress Metropolitan Thames Valley Housing (202105791) Case 202105791 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property. 3 Feb 2022 Partial Maladministration Network Homes Limited (202103037) Case 202103037 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. … 3 Feb 2022 Maladministration Optivo (202110229) Case 202110229 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The … 3 Feb 2022 Maladministration Orbit Group Limited (202006952) Case 202006952 · Managing Relations REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Feb 2022 Outside Jurisdiction Southwark Council (202016835) Case 202016835 · Moving/Buying/Selling Home The complaint concerns the landlord’s response to reports of: 3 Feb 2022 Partial Maladministration The Guinness Partnership Limited (202014482) Case 202014482 · Financial The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his … 2 Feb 2022 Partial Maladministration Camden Council (202016856) Case 202016856 · ASB/Abuse/Nuisance This complaint is about: 2 Feb 2022 No Maladministration Red Kite Community Housing Limited (202011737) Case 202011737 · Managing Relations The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff … 2 Feb 2022 Reasonable Redress Rosebery Housing Association Limited (202114373) Case 202114373 · Financial The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, … 1 Feb 2022 No Maladministration Anchor Hanover Group (202100002) Case 202100002 · Financial The complaint concerns how the landlord administered the resident’s rent account. 1 Feb 2022 Outside Jurisdiction Birmingham City Council (202007866) Case 202007866 · Financial The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator … 1 Feb 2022 Outside Jurisdiction Harrow Council (202113373) Case 202113373 · Financial The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident … 1 Feb 2022 Maladministration Hyde Housing Association Limited (202011049) Case 202011049 · Managing Relations The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 1 Feb 2022 No Maladministration Leicester City Council (202016164) Case 202016164 · ASB/Abuse/Nuisance The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice … 1 Feb 2022 Reasonable Redress Newlon Housing Trust (202002899) Case 202002899 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s … 1 Feb 2022 Outside Jurisdiction Orbit Housing Association Limited (202113001) Case 202113001 · Financial The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not … 1 Feb 2022 No Maladministration Vivid Housing Limited (202015759) Case 202015759 · Managing Relations The complaint is about the landlord's handling of the resident’s: 1 Feb 2022 No Maladministration Wandle Housing Association Limited (202108812) Case 202108812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by … 1 Feb 2022 Outside Jurisdiction Westminster City Council (202101810) Case 202101810 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of a management transfer. 31 Jan 2022 Partial Maladministration Catalyst Housing Limited (202007873) Case 202007873 · Financial The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she … 31 Jan 2022 No Maladministration Catalyst Housing Limited (202010183) Case 202010183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation … 31 Jan 2022 Maladministration East Devon District Council (202100382) Case 202100382 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. … 31 Jan 2022 No Maladministration Grainger Trust (202111324) Case 202111324 · Old Property Condition migrated-2025 The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. … 31 Jan 2022 Partial Maladministration Hackney Council (202013813) Case 202013813 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and … 31 Jan 2022 Partial Maladministration Hammersmith and Fulham Council (202114536) Case 202114536 · Managing Relations The complaint is about: The landlord’s response to repairs to the windows – specifically the quality of works and delays … 31 Jan 2022 Maladministration Kirklees Council (202009737) Case 202009737 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints … 31 Jan 2022 Maladministration Leeds City Council (202014700) Case 202014700 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2022 Maladministration Lodge Lane East Co-operative Housing Limited (202017618) Case 202017618 · ASB/Abuse/Nuisance REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2022 Partial Maladministration London Borough of Hounslow (202007782) Case 202007782 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s … 31 Jan 2022 Maladministration Magenta Living (202102090) Case 202102090 · ASB/Abuse/Nuisance REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …