Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2021 ×

Showing 1,976 of 16,595 decisions

Decisions

Most recent first
14 Feb 2021 Reasonable Redress Vivid Housing Limited (202008502) Case 202008502 · Old Tenants Behaviour categories The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of … 13 Feb 2021 Outside Jurisdiction Catalyst Housing Limited (201910076) Case 201910076 · Moving/Buying/Selling Home The complaint is about the landlord’s decision not to change the resident’s housing transfer band. 12 Feb 2021 Reasonable Redress Brent Council (201905225) Case 201905225 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations 12 Feb 2021 No Maladministration Brent Council (202007978) Case 202007978 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for installation of CCTV. 12 Feb 2021 No Maladministration Citizen Housing (202003591) Case 202003591 The complaint is about the landlord: providing inaccurate information to the resident about the number of years remaining on the … 12 Feb 2021 Maladministration Co-op Homes (South) Limited (202002121) Case 202002121 · Old Tenants Behaviour categories The complaint is regarding the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by his neighbour. 12 Feb 2021 Outside Jurisdiction LiveWest Homes Limited (202001701) Case 202001701 · Information and data management The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments … 12 Feb 2021 Maladministration London & Quadrant H T (201912975) Case 201912975 The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour. 12 Feb 2021 Maladministration Notting Hill Genesis (201911186) Case 201911186 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water … 12 Feb 2021 Maladministration Southwark Council (202008684) Case 202008684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its … 12 Feb 2021 No Maladministration The Riverside Group Limited (202006171) Case 202006171 The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 11 Feb 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (201915731) Case 201915731 · Old Estate Management categories REPORT COMPLAINT 201915731 Cheshire Peaks & Plains Housing Trust 13 November 2020 Our approach The Housing Ombudsman’s approach to investigating … 11 Feb 2021 Partial Maladministration Clarion Housing Association Limited (202003544) Case 202003544 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. The resident’s concerns in relation to a repair … 11 Feb 2021 No Maladministration Home Group Limited (202000698) Case 202000698 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property. 11 Feb 2021 Maladministration London & Quadrant Housing Trust (202001461) Case 202001461 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information to enable her to complete the sale … 11 Feb 2021 No Maladministration Red Kite Community Housing Limited (202006090) Case 202006090 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s decision regarding its liability and responsibility for repairs to the downstairs toilet and the conservatory … 11 Feb 2021 Partial Maladministration Waltham Forest Council (201915368) Case 201915368 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to the resident’s dissatisfaction with the refurbishment of his kitchen and bathroom. the landlord’s … 11 Feb 2021 Partial Maladministration Westminster City Council (202005342) Case 202005342 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005342 Westminster City Council 11 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Feb 2021 No Maladministration Clarion Housing Association Limited (202002439) Case 202002439 · Old Compensation categories The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by … 10 Feb 2021 No Maladministration Exeter City Council (202005117) Case 202005117 · Old Complaints Handling categories The complaint is about the landlord’s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of … 10 Feb 2021 Maladministration Hyde Housing Association Limited (202001296) Case 202001296 · Old Health and Safety categories The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the … 10 Feb 2021 Reasonable Redress Moat Housing Group Limited (202008169) Case 202008169 The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio … 10 Feb 2021 No Maladministration Notting Hill Genesis (202001127) Case 202001127 · Old Property Condition categories The complaint is about how the landlord had responded to the resident’s reports of issues with the satellite signal serving … 10 Feb 2021 Partial Maladministration Salix Homes Limited (202007611) Case 202007611 · Old Property Condition categories The complaint is about: The resident’s concerns about the landlord’s asbestos removal works’ planning, necessity, and completion without his permission. … 10 Feb 2021 Maladministration The Riverside Group Limited (202001482) Case 202001482 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of … 9 Feb 2021 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202004898) Case 202004898 The complaint is about the landlord’s response to a plumbing repair. 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202000084) Case 202000084 · Old Property Condition categories The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202002244) Case 202002244 · Old Complaints Handling categories The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated … 9 Feb 2021 No Maladministration Walsall Housing Group Limited (202006506) Case 202006506 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application. 8 Feb 2021 Maladministration Birmingham City Council (202006450) Case 202006450 The complaint is about the landlord’s: 8 Feb 2021 Maladministration Newlon Housing Trust (201912566) Case 201912566 · Managing Relations The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns … 8 Feb 2021 No Maladministration One Vision Housing Limited (202003683) Case 202003683 · Estate Management The complaint is about the landlord’s decision not to allow partition of the rear garden at the property. 8 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202003469) Case 202003469 REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Feb 2021 No Maladministration Southwark Council (201906325) Case 201906325 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. 8 Feb 2021 Maladministration St Mungo Community Housing Association (201910473) Case 201910473 · Managing Relations The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; … 8 Feb 2021 Outside Jurisdiction Thirteen Housing Group Limited (202000580) Case 202000580 · Old Charges categories The complaint is about the landlord increasing the resident’s service charge. 5 Feb 2021 No Maladministration Birmingham City Council (202009576) Case 202009576 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about … 5 Feb 2021 No Maladministration Chorus Homes Group Limited (202004390) Case 202004390 · Information and data management The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication … 5 Feb 2021 Outside Jurisdiction Haringey Council (202005594) Case 202005594 The complaint concerns the level of compensation offered by the landlord, in response to her request for compensation for the … 5 Feb 2021 Outside Jurisdiction LiveWest Homes Limited (202004865) Case 202004865 REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the … 5 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202000692) Case 202000692 · Old Home Ownership Issues (not new build) categories The landlord’s response to the resident’s request for maintenance and cyclical works at the property. 5 Feb 2021 Reasonable Redress Peabody Trust 2018 (202002309) Case 202002309 · Old Tenants Behaviour categories REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 5 Feb 2021 No Maladministration The Cambridge Housing Society Limited (202004227) Case 202004227 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 5 Feb 2021 Partial Maladministration The Riverside Group Limited (201915347) Case 201915347 · Old Complaints Handling categories The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin … 5 Feb 2021 No Maladministration Vivid Housing Limited (202005614) Case 202005614 REPORT COMPLAINT 202005614 Vivid Housing Limited 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 5 Feb 2021 Partial Maladministration Wolverhampton City Council (201912244) Case 201912244 The complaint concerns: The landlord’s handling of the resident’s request for reimbursement of the costs incurred from the use of … 4 Feb 2021 No Maladministration Camden Council (201913372) Case 201913372 · Managing Relations The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . … 4 Feb 2021 Outside Jurisdiction Kingston upon Thames Council (202003379) Case 202003379 · Managing Relations The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that: 4 Feb 2021 Maladministration London & Quadrant Housing Trust (202001175) Case 202001175 · Old Complaints Handling categories The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, … 4 Feb 2021 Reasonable Redress London & Quadrant H T (201908355) Case 201908355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the …