Peabody Trust (202342924)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Plexus UK (First Project) Limited (202229912)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Quadrant-Brownswood Tenant Co-operative Limited (202228384)
The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance structure in relation to rent; response to the resident’s reports of a roof leak and the resultant damp and mould; correspondence relating to a home improvement grant; complaints handling.
Richmond Housing Partnership Limited (202218444)
The complaint is about the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing asbestos. damage to the garden fence and gate. a drainage and pipework problem outside the kitchen. the resident’s complaint.
Rochdale Boroughwide Housing Limited (202229750)
The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the landlord’s complaint handling.
Royal Borough Of Greenwich (202222456)
This complaint is about the landlord’s response to the resident’s concerns and complaint about its handling of: Her antisocial behaviour (ASB) reports. ASB counter-allegations about her. Her complaint.
Saffron Housing Trust Limited (202221326)
The complaint is about the landlord’s handling of:
Sanctuary Housing Association (202303499)
The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to the property. We have also considered the landlords handling of the associated complaint.
Sanctuary Housing Association (202336534)
The resident’s complaint is about the landlord’s: Handling of repairs related to damp; Response to reports of pests; Handling of the associated complaint.
Sheffield City Council (202304208)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Southend-on-Sea City Council (202400256)
The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.
Southern Housing (202306243)
The complaint concerns the landlord's handling of the resident's report of nuisance and rodent infestation resulting from overgrown nearby wildland and his next-door neighbour's garden. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Southern Housing (202329780)
The complaint is about the landlord's handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Southern Housing Group Limited (202228600)
The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, the resident’s reports of defects in the property.
Southwark Council (202310781)
The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to the kitchen doorway. The resident’s reports of a pest infestation. The resident’s reports of her property overheating. The associated complaint.
Sovereign Network Homes (Former Network Homes) (202313853)
The complaint is about: The landlord’s response to the resident’s reports of damage to the front door of the resident’s property and associated safety and safeguarding concerns. The landlord’s handling of the resident’s complaint.
Sovereign Network Homes (Former Network Homes) (202317640)
The complaint is about is about the landlord’s handling of the resident’s report of noise.
St Mungo Community Housing Association (202346162)
This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate heating. Handling of carpet replacement works. Response to the resident’s requests for compensation due to lift outages. Response to the resident’s vulnerabilities, health, and welfare concerns. Complaint handling. Record keeping.
Stonewater Limited (202233117)
The complaint is about the landlord’s handling of repairs in the property.
Tendring District Council (202302247)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaints handling.
The Riverside Group Limited (202307291)
The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The resident’s reports of mould and damp. The resident’s complaints about the conduct of their staff. The rent arrears on the resident’s account. The resident’s reports about the landlord’s unannounced visits …
The Riverside Group Limited (202309219)
The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. The Ombudsman has also considered the landlord’s record keeping.
The Riverside Group Limited (202314087)
The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated repairs. Request for compensation for damaged possessions, loss of earnings and associated losses. Liability insurance claim.
Thurrock Council (202329491)
The complaint is about the landlord’s:
Together Housing Association Limited (202307129)
The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling of the complaint has also been considered.
Trident Housing Association Limited (202232115)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint.
Waltham Forest Council (202313052)
The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety latch. Scaffolding. Damp and mould. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and the level of compensation offered.
Wandle Housing Association Limited (202222581)
The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. the resident’s concerns about the condition of the property at the start of the tenancy. the associated complaint.
Wandle Housing Association Limited (202308288)
The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident in respect of a gas safety inspection. The landlord’s complaint handling.
Wandle Housing Association Limited (202340778)
The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues with the heat interface unit and communal heating system. The resident’s associated billing queries. Reports of issues with the communal lighting. Reports of issues with the communal bin store. The …
Wandsworth Council (202229787)
The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including repairs to the heating system after it had been replaced and reports of damp and mould.
Warwick District Council (202234620)
The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location of scaffolding, dust from repair works and standard of works conducted within the property. The landlord’s handling of the resident’s reports of damage to his belongings. The landlord’s handling of …
Westminster City Council (202323410)
The complaint is about the landlord’s response to the resident concerning: Damp and mould. Noise from a neighbour’s positive input ventilation system.
Your Housing Limited (202313294)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint.
A2Dominion Housing Group Limited (202226999)
The complaint is about the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to the infrastructure of the block/estate. Access to her medical records. A referral to mental health services. Staff conduct. The Ombudsman has also addressed the landlord’s record keeping.
Arun District Council (202116946)
The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling of the residents reports of damp and mould. The landlords handling of the residents complaint including about staff conduct.
Arun District Council (202338616)
The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way of collective enfranchisement. Remedial repairs to the facias, soffits and guttering, and planned maintenance work to the block, including the replacement of the roof. The associated complaint.
Camden Council (202232940)
The complaint is about the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of ASB. the complaint and the resident’s concerns about the conduct of its staff. We have also considered the landlord’s record keeping.
Clarion Housing Association Limited (202223683)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the property. Handling of repairs to the windows in the property. Response to the resident’s request for a wet room. Handling of the resident’s request for a permanent transfer. This investigation …
Clarion Housing Association Limited (202311324)
REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Folkestone & Hythe District Council (202231756)
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
Haringey London Borough Council (202333451)
The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
Jigsaw Homes Group Limited (202320937)
The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property.
Lambeth Council (202307065)
The complaint is about the landlord’s handling of the resident’s reports of unsafe windows and other required repairs at the property.
Leeds City Council (202303630)
The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202301532)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to move. Associated complaints.
London Borough of Hillingdon (202310109)
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202225580)
The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202325703)
The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. Repairs were required to the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202339619)
The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)