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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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9 Jun 2023 Reasonable Redress Platform Housing Group Limited (202125368) Case 202125368 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than … 9 Jun 2023 Maladministration Rykneld Homes Limited (202216532) Case 202216532 · Old Property Condition migrated-2025 The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the … 9 Jun 2023 Partial Maladministration Southern Housing Group Limited (202221158) Case 202221158 · Estate Management The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling. 8 Jun 2023 Maladministration Chelmer Housing Partnership Limited (202120024) Case 202120024 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptions to their property. 8 Jun 2023 Partial Maladministration Home Group Limited (202111072) Case 202111072 · Financial This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build … 8 Jun 2023 Maladministration Lambeth Council (202210645) Case 202210645 · Financial The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a … 8 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202115995) Case 202115995 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction with the major works (external paintwork). Decision to offset … 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 8 Jun 2023 Maladministration Nottingham City Council (202212363) Case 202212363 · Managing Relations This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. … 8 Jun 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202217461) Case 202217461 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into … 8 Jun 2023 Maladministration Paragon Asra Housing Limited (202121913) Case 202121913 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing … 8 Jun 2023 Partial Maladministration Peabody Trust (202125077) Case 202125077 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be … 8 Jun 2023 Reasonable Redress Platform Housing Group Limited (202117482) Case 202117482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s defect repair reports. 8 Jun 2023 Reasonable Redress Red Kite Community Housing Limited (202117272) Case 202117272 · Managing Relations The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the … 8 Jun 2023 Partial Maladministration Swindon Borough Council (202113605) Case 202113605 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint. 8 Jun 2023 No Maladministration The Guinness Partnership Limited (202206386) Case 202206386 · Health and Safety (inc. building safety) The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not … 7 Jun 2023 No Maladministration Hammersmith and Fulham Council (202204800) Case 202204800 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in … 7 Jun 2023 Maladministration Homes Plus Limited (202210312) Case 202210312 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of … 7 Jun 2023 Partial Maladministration Innisfree Housing Association Limited (202112253) Case 202112253 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s … 7 Jun 2023 No Maladministration Newcastle City Council (202126319) Case 202126319 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports about a neighbour. 7 Jun 2023 Partial Maladministration Platform Housing Group Limited (202204569) Case 202204569 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property … 7 Jun 2023 Partial Maladministration Rochdale Boroughwide Housing Limited (202221843) Case 202221843 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s … 7 Jun 2023 No Maladministration Southern Housing Group Limited (202126214) Case 202126214 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her … 6 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202110482) Case 202110482 · Financial The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages … 6 Jun 2023 Severe Maladministration Charnwood Borough Council (202120834) Case 202120834 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered. 6 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202219451) Case 202219451 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s … 6 Jun 2023 Partial Maladministration Home Group Limited (202205972) Case 202205972 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint. 6 Jun 2023 Severe Maladministration Lambeth Council (202121344) Case 202121344 · Managing Relations REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jun 2023 Maladministration Leeds City Council (202121644) Case 202121644 · Managing Relations The complaint relates to: The landlord’s management of a repair. The landlord’s management of the resident’s complaint. 6 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212130) Case 202212130 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damage caused by a leak. Associated complaints. 6 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202213899) Case 202213899 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213899 Metropolitan Thames Valley Housing 6 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202212007) Case 202212007 · Financial This complaint is about: The landlord’s handling of the service charge account which resulted in an overcharge. The landlord’s handling … 6 Jun 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202110576) Case 202110576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated … 6 Jun 2023 Maladministration Royal Borough Of Greenwich (202203567) Case 202203567 · Managing Relations The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint … 6 Jun 2023 Maladministration Southern Housing Group Limited (202116184) Case 202116184 · Managing Relations The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 6 Jun 2023 Partial Maladministration The Guinness Partnership Limited (202215678) Case 202215678 · Estate Management The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated … 6 Jun 2023 No Maladministration Thirteen Housing Group Limited (202213991) Case 202213991 · Financial The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and … 5 Jun 2023 No Maladministration Broxtowe Borough Council (202222398) Case 202222398 · Estate Management The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint. 5 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125916) Case 202125916 · Managing Relations The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the … 5 Jun 2023 Maladministration Lambeth Council (202127410) Case 202127410 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom. 5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 5 Jun 2023 Maladministration Peabody Trust (202015259) Case 202015259 · Estate Management REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Jun 2023 No Maladministration Winchester City Council (202219185) Case 202219185 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home. 3 Jun 2023 Partial Maladministration Lambeth Council (202215187) Case 202215187 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling … 3 Jun 2023 Maladministration London Borough of Newham (202210355) Case 202210355 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated … 3 Jun 2023 Maladministration The Riverside Group Limited (202121237) Case 202121237 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due … 2 Jun 2023 Maladministration Clarion Housing Association Limited (202120650) Case 202120650 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden. 2 Jun 2023 Outside Jurisdiction Harlow District Council (202101719) Case 202101719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and the level of compensation offered. 2 Jun 2023 Partial Maladministration Leeds City Council (202213298) Case 202213298 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment …