bpha Limited (202004542)
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Halton Housing (202105167)
The complaint is about the landlords handling of the resident’s reports concerning toilet repair issues.
Home Group Limited (202114665)
The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.
London & Quadrant Housing Trust (202017187)
The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath taps and bathroom sink. The landlord’s handling of the complaint. The landlord’s handling of a transfer request. The level of rent and rent increase.
Nottingham City Homes (202117035)
The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.
Sanctuary Housing Association (202100074)
The complaint is about the level of rent at the property.
Spitalfields Housing Association Limited (202008574)
The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling.
A2Dominion Housing Group Limited (202004192)
The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s concerns about the level of cleaning in the bin store area. The landlord’s contact with the resident’s mortgage lender.
Clarion Housing Association Limited (202107098)
REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Cornwall Housing Limited (202010641)
The complaint is about the landlords handling of the resident’s report of leaks from his roof.
Gateway Housing Association Limited (202105653)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request for compensation for damaged belongings. The landlord’s handling of the associated complaint.
Hammersmith and Fulham Council (202102300)
The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into this matter.
Lambeth Council (202013698)
The complaint is about: the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s request for a permanent solution in respect of the drainage. the landlord’s complaint handling.
London & Quadrant Housing Trust (201916247)
The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the return of the resident’s deposit. The landlord’s record keeping and complaint handling.
Metropolitan Housing Trust Limited (202100884)
The complaint is about the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint is also about the landlord’s complaints handling.
Southern Housing Group Limited (202107885)
REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Sovereign Housing Association Limited (201914495)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
Wandle Housing Association Limited (202016009)
The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work.
Wandle Housing Association Limited (202112638)
The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.
West Kent Housing Association (202111894)
The complaint is about the landlord’s handling of the resident’s query regarding the right to buy.
Hammersmith and Fulham Council (202101891)
The complaint is about the landlord’s handling of a door and window repair.
Kingston upon Thames Council (202012378)
This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.
London & Quadrant Housing Trust (L&Q) (202106689)
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
Moat Homes Limited (202102664)
This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.
Sovereign Housing Association Limited (202115437)
The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.
Thames Valley Housing Association Limited (202110750)
The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.
Worthing Homes Limited (202014706)
This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.
York City Council (202105890)
The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.
Birmingham City Council (202014399)
The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.
Camden Council (201909199)
The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to the resident’s concerns about emergency signage, ducting and lighting installed in the communal areas of the building. The Ombudsman has also assessed the landlord’s handling of the …
Clarion Housing Association Limited (202012064)
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
Croydon Council (202011528)
The complaint concerns the landlord’s response to damages caused to the property following repairs.
East Riding of Yorkshire Council (202105260)
The complaint concerns a request for compensation following an insurance claim in 2019.
Epping Forest District Council (202103103)
The complaint is about the landlord's handling of the resident's reports of noise disturbance.
Metropolitan Thames Valley Housing (202108880)
The complaint concerns a rent increase applied by the landlord.
Settle Group (202121780)
The complaint is about the resident’s concerns relating to the landlords handling of her data.
Southwark Council (202111896)
The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.
Stockport Homes Limited (202117341)
The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property.
Birmingham City Council (202111870)
The complaint concerns reports that a neighbouring tenant is committing fraud.
Broadacres Housing Association Limited (202103840)
The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.
GreenSquareAccord Limited (202122363)
The complaint is about the level of rent at the property.
Haringey Council (201914247)
The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.
Housing 21 (202016290)
The complaint is about the landlord’s handling of allegations made about the resident swearing at a member of staff and the issuing of an antisocial behaviour (ASB) warning letter to him.
Hyde Housing Association Limited (202004890)
The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response was not particularly unreasonable in the context of the first …
Royal Borough of Kensington and Chelsea (202012978)
The complaint is about: The resident’s assertion that he sustained physical injuries as a result of the removal of facilities. The landlord's handling of the resident's repairs. The conduct of the landlord's operatives.
Together Housing Association Limited (201901281)
The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. The conduct of the landlord’s staff.
Wolverhampton City Council (202106938)
The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. An issue relating to council tax being charged for two …
Clarion Housing Association Limited (202014005)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Clarion Housing Association Limited (202117493)
The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused to the resident’s belongings.
Clarion Housing Association Limited (202119560)
The complaint is about the landlord’s handling of repairs to a window.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)