Clarion Housing Association Limited (202005810)
The complaint is about the landlord’s:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Croydon Churches Housing Association Limited (202001549)
This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of a forced entry into the resident’s property and the changing of the keys, and the way it communicated with the resident. The landlord’s handling of disrepair to the sitting room …
Flagship Housing Group Limited (202005674)
The resident complained about the landlord’s response:
Gentoo Group Limited (201817178)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours.
Sheffield City Council (201915229)
REPORT COMPLAINT 201915229 Sheffield City Council 24 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southern Housing Group Limited (202007148)
The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be reduced to two weeks, following her reports of ASB and communal repairs.
Thanet District Council (202001554)
The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour (ASB), specifically in terms of the dumping of rubbish in communal areas and noise nuisance, and; The landlord’s priority banding of the resident, in respect of an application for a …
Aldwyck Housing Group Limited (201907614)
The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Barnet Homes (202004063)
The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct.
Catalyst Housing Limited (202002366)
REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Central and Cecil Housing Trust (202002657)
The tenant has complained that: The landlord took too long to refund a service charge credit The landlord took too long to respond to concerns about fire safety; including repairs to smoke/heat detectors and an emergency light The cyclical decorating works to the communal areas were overdue The landlord took …
Crawley Borough Council (202003168)
This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his 2018-2019 service charges. The standard of the works carried out to the resident’s porch roof under a major works programme in 2018-2019.
Housing 21 (201905687)
This complaint is about: The landlord’s handling of the resident’s application for housing in an extra care property in 2016. The landlord’s response to the resident’s request for compensation for the costs he incurred in preparing to move into the property.
London & Quadrant Housing Trust (201915921)
REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
London & Quadrant H T (202003178)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system.
Notting Hill Genesis (201909347)
REPORT COMPLAINT 201909347 Notting Hill Genesis 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Pine Court Housing Association Limited (202001625)
The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the landlord to the resident while problems with his rent account were resolved.
Sanctuary Housing Association (202003183)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
Shepherds Bush Housing Association Limited (202009257)
The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair.
Thames Valley Housing Association Limited (201904274)
The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined in associated paperwork.
Wakefield And District Housing Limited (202005491)
The complaint concerns: The landlord’s decision not to progress the resident’s Right to Acquire (RTA) application. The level of compensation awarded by the landlord.
Hyde Housing Association Limited (202006083)
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Islington Council (202001430)
The complaint is about the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling.
London & Quadrant Housing Trust (201914783)
The complaint is about the landlord’s response to the resident’s: allegations of not maintaining the drainage system at the property; request to make a claim for damages; associated formal complaint.
Mid Devon District Council (202007057)
The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler.
Newham Council (201907168)
The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling of repairs to the resident’s property; the landlord’s complaints handling.
Paragon Asra Housing Limited (202005054)
The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration certificate for the solar panels at the property.
Sanctuary Housing Association (202006829)
The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.
Cottsway Housing Association Limited (201914012)
The complaint is about the landlord’s response to the resident’s request to be allowed to retain CCTV he had installed prior to seeking its permission.
Grand Union Housing Group Limited (201913972)
The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and back communal entry doors requiring replacing as they did not …
Sanctuary Housing Association (202007710)
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour. The landlord’s handling of the associated formal complaint.
Clarion Housing Association Limited (201906262)
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
Kingston upon Thames Council (202002989)
The complaint is about: The landlord’s response to the resident’s concerns about an old heating box. Complaint handling.
Lambeth Council (201910354)
The complaint is about the landlord’s: response to the resident’s concerns about plans for electrical works at her property; response to the resident’s reports about anti-social behaviour (ASB) from her neighbour, including: noise nuisance; cigarette smoke entering her property; response to the resident’s reports about the conduct of its contractor’s …
MHS Homes Ltd (201904750)
The complaint is regarding the landlord’s handling of: The resident’s reports of Anti-Social Behaviour and harassment from a neighbour.
Clarion Housing Association Limited (201901347)
The complaint is about the landlord’s response to reports of: broken paving slabs; defective street lighting; and complaint handling.
Hackney Council (202005077)
The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.
Hammersmith and Fulham Council (201904615)
The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not to investigate this complaint at stage two.
Home Group Limited (201915622)
The resident complained about how the landlord handled their:
Kingston upon Hull City Council (202005965)
The complaint is about the landlord’s response to: the resident’s reports of damp and mould between 2015 and June 2019 the resident’s reports of damp and mould from June 2019.
Dudley Metropolitan Borough Council (201911389)
The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.
Hammersmith and Fulham Council (202005270)
The complaint concerns the landlord’s handling of repairs to the resident’s fence.
London & Quadrant Housing Trust (202000180)
The complaint is about: the administration of service charges the landlord’s handling of the associated formal complaint.
Notting Hill Genesis (202000349)
The complaint is about: The landlord’s response to the resident’s requests for adaptations to the property. Her reports of repairs required to the property. The landlord’s handling of her complaint.
Octavia Housing (202007247)
The complaint is about: The landlord’s response to the resident’s reports of noise disturbance from a neighbouring property; The landlord’s response to the resident’s reports of damage caused to the property by works carried out at a neighbouring property; The landlord’s handling of repairs to the resident’s boiler; and The …
One Housing Group (202006720)
The complaint is about:
One Housing Group Limited (202000092)
The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.
Leeds City Council (202005372)
The resident complained about the landlord’s response to repairs, following a number of leaks at the property.
London & Quadrant Housing Trust (202001700)
The complaint is about: The accuracy of the fire safety assessment completed by the landlord in relation to the building which the resident owns a property in. The landlord’s response to Government guidance on fire safety and cladding in relation to the building which the resident owns a property in.
Sanctuary Housing Association (201914575)
REPORT COMPLAINT 201914575 Sanctuary Housing Association 15 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)