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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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23 Sep 2025 Maladministration The Riverside Group Limited (202338208) Case 202338208 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint … 23 Sep 2025 No Maladministration The Riverside Group Limited (202453289) Case 202453289 · Managing Relations The complaint is about the landlord's decision to report property damage to the police. 23 Sep 2025 Maladministration Yorkshire Housing Limited (202404784) Case 202404784 · Old Property Condition categories The complaint is about how the landlord handled the resident’s reports of damp and mould. 22 Sep 2025 Mediation B3 Living Limited (202327551) Case 202327551 · Estate Management The complaint is about the landlord’s handling of reports of restricted access to a shared area. 22 Sep 2025 Maladministration Bolton at Home Limited (202402454) Case 202402454 · Responsive repairs/activity The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to … 22 Sep 2025 Partial Maladministration bpha Limited (202300447) Case 202300447 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also … 22 Sep 2025 Reasonable Redress Brighton and Hove City Council (202340117) Case 202340117 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of no hot water at the property. 22 Sep 2025 Maladministration Bury Metropolitan Borough Council (202338362) Case 202338362 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about … 22 Sep 2025 Outside Jurisdiction Citizen Housing Group Limited (202317398) Case 202317398 · Estate Management The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct … 22 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202446563) Case 202446563 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 22 Sep 2025 Partial Maladministration Housing Solutions (202332388) Case 202332388 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating … 22 Sep 2025 Maladministration Leeds City Council (202450473) Case 202450473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property. 22 Sep 2025 Maladministration London Borough of Hackney (202449791) Case 202449791 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202405373) Case 202405373 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202421083) Case 202421083 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has … 22 Sep 2025 Maladministration Luton Borough Council (202342309) Case 202342309 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have … 22 Sep 2025 Partial Maladministration Notting Hill Genesis (202432622) Case 202432622 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in … 22 Sep 2025 Maladministration Paragon Asra Housing Limited (202300437) Case 202300437 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 22 Sep 2025 Maladministration Sovereign Network Group (202329702) Case 202329702 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance. 22 Sep 2025 Maladministration The Riverside Group Limited (202337061) Case 202337061 · Managing Relations The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated … 22 Sep 2025 Partial Maladministration West Kent Housing Association (202325147) Case 202325147 · Estate Management The complaint is about the landlord’s: response to the resident's concerns about the communal grounds maintenance. handling of the complaint. … 19 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202336711) Case 202336711 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint … 19 Sep 2025 Maladministration Clarion Housing Association Limited (202424751) Case 202424751 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports … 19 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202405381) Case 202405381 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns … 19 Sep 2025 Maladministration Home Group Limited (202441523) Case 202441523 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot … 19 Sep 2025 Maladministration Hyde Housing Association Limited (202422217) Case 202422217 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a … 19 Sep 2025 Reasonable Redress Leeds City Council (202450646) Case 202450646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of … 19 Sep 2025 Maladministration London Borough of Camden Council (202412754) Case 202412754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the … 19 Sep 2025 Maladministration London Borough of Ealing (202431561) Case 202431561 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak. 19 Sep 2025 Maladministration London Borough of Hillingdon (202452711) Case 202452711 · Managing Relations The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint. 19 Sep 2025 Maladministration London & Quadrant Housing Trust (202347855) Case 202347855 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. … 19 Sep 2025 Maladministration MHS Homes Ltd (202425775) Case 202425775 · Voluntary The complaint is about the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling. 19 Sep 2025 Maladministration Mid Suffolk District Council (202445120) Case 202445120 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the … 19 Sep 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202412323) Case 202412323 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following … 19 Sep 2025 No Maladministration Peabody Trust (202418742) Case 202418742 · Estate Management The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. … 19 Sep 2025 Maladministration Peabody Trust (202425616) Case 202425616 · Managing Relations The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, … 19 Sep 2025 Maladministration Richmond Housing Partnership Limited (202421923) Case 202421923 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s … 19 Sep 2025 Maladministration Royal Borough Of Greenwich (202414386) Case 202414386 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered … 19 Sep 2025 Maladministration Salix Homes Limited (202338063) Case 202338063 · Estate Management The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated … 19 Sep 2025 Partial Maladministration Sanctuary Housing Association (202346463) Case 202346463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s pest concerns. We have also investigated the landlord’s complaint handling. 19 Sep 2025 Partial Maladministration Southern Housing (202220219) Case 202220219 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 19 Sep 2025 Maladministration Southern Housing (202427723) Case 202427723 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and noise nuisance. Request for … 19 Sep 2025 Maladministration Sovereign Network Group (202449999) Case 202449999 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. … 19 Sep 2025 Partial Maladministration Teign Housing (202342274) Case 202342274 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bathroom repairs. The Housing Ombudsman has also considered … 19 Sep 2025 Partial Maladministration Teign Housing (202448011) Case 202448011 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of disrepair and damp and mould. The resident’s reports … 19 Sep 2025 Maladministration The Guinness Partnership Limited (202338277) Case 202338277 · Responsive repairs/activity The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates. 19 Sep 2025 Maladministration The Guinness Partnership Limited (202340208) Case 202340208 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the …