Cheshire Peaks & Plains Housing Trust (202315451)
The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the resident’s bathroom. The Ombudsman has also looked at the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202308660)
The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint.
Clarion Housing Association Limited (202334682)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Curo Places Limited (202301406)
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs.
East Riding of Yorkshire Council (202326458)
The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint.
Estuary Housing Association Limited (202225058)
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
Estuary Housing Association Limited (202311016)
The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint.
Folkestone & Hythe District Council (202305898)
This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling.
ForHousing Limited (202209052)
The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of communal areas not being provided. A tree blocking light. The landlord’s complaint handling.
Gentoo Group Limited (202316350)
The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced.
Golding Homes Limited (202224206)
The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct.
Great Places Housing Association (202339026)
The complaint is about the landlord’s handling of the resident’s communication instructions.
Hammersmith and Fulham Council (202326350)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould, including her request to be decanted. The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident's complaint.
Haringey London Borough Council (202226236)
The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation for damage to his personal belongings. The Ombudsman has also assessed the landlord’s: handling of the resident’s vulnerabilities when dealing with the above issues. record keeping. complaint handling.
Hexagon Housing Association Limited (202302818)
This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.
Housing For Women (202309026)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered.
Islington Council (202231232)
The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s complaint handling.
Islington Council (202303995)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property where the neighbour was known to have reports of noise complaints and ASB against them. The Ombudsman has also considered the landlord’s complaint handling.
Kingston upon Hull City Council (202232486)
The complaint is about: The accuracy of information provided to the resident about the current property when it was offered to her. The landlord's handling of the resident’s repair reports, specifically the removal of the previous tenant's personal belongings from the loft area and the damaged fence. The landlord's handling …
Lambeth Council (202300919)
The complaint is about the landlord’s handling of the resident’s reports of multiple repair issues, including leaks, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Lewes District Council (202219226)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the resident’s reports of damp and mould. This Service has chosen to investigate the landlord’s handling of the resident’s complaint.
Lewisham Council (202229024)
The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. the costs associated with the scaffolding. The Ombudsman has also assessed the landlord’s: complaint handling.
London Borough of Barnet (202203457)
The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine.
London Borough of Ealing (202310521)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation. Complaint handling.
London Borough of Ealing (202315949)
The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.
London Borough of Hackney (202229487)
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB), specifically noise nuisance, threats and intimidation from a neighbour. The resident’s reports of repairs to the communal area. The associated complaint.
London Borough of Hounslow (202312656)
The complaint is about: The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of a mite infestation in her property. The Ombudsman has also considered the landlords complaint handling.
London & Quadrant Housing Trust (L&Q) (202225451)
This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202309023)
The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A report of a damaged tumble drier and a boiler leak. Reports of boiling water causing burns from the shower. Reports of a water ceiling leak and damage to a neighbour’s …
London & Quadrant Housing Trust (L&Q) (202316143)
The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202316285)
The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in need of replacement. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202330174)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202333852)
The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A pest issue. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
Metropolitan Thames Valley Housing (MTV) (202233438)
The complaint is about: The landlord’s management of roof repairs including its communication with the resident. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202308356)
The complaint is about the landlord’s handling of: Repairs to the communal lift. The associated complaint.
MHS Homes Ltd (202311782)
The complaint is about the landlord’s: Decision to charge the resident a higher rent at the property than at her previous accommodation. Handling of the resident’s reports of repairs required when she moved into the property.
Mid Devon District Council (202234298)
The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom of her garden. The height of a fence on the left-hand boundary of her property. The Ombudsman has also considered the landlord’s complaint handling.
Milton Keynes City Council (202221333)
The complaint is about the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The Ombudsman has also considered the landlord’s complaint handling.
North West Leicestershire District Council (202306960)
This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the resident’s complaint that its actions caused the death of his pets and the loss of frozen food.
North West Leicestershire District Council (202337606)
The complaint is about the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. repairs to the resident’s front door. reports of damp and mould in the property. the associated complaint.
Nottingham Community Housing Association Limited (202234216)
The complaint is about the time taken by the landlord to address issues with ventilation and airflow.
Notting Hill Genesis (NHG) (202307116)
The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed.
Notting Hill Genesis (NHG) (202322974)
The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. Response to the resident’s reports of rising damp. Communication with …
One Housing Group Limited (202233848)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a neighbouring property request to be rehoused
Onward Homes Limited (202342330)
The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Orbit Group Limited (202305008)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated formal complaint.
Paragon Asra Housing Limited (202300957)
The complaint is about the landlord’s response to the resident concerning: Accessibility. A replacement key fob. The heating. Complaint handling.
Peabody Trust (202231919)
The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Peabody Trust (202301587)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202337696)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her mail was being stolen. We have also considered the landlord’s: Record keeping Handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)