Wigan Metropolitan Borough Council (202217029)
The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromsgrove District Housing Trust Limited (202122741)
The complaint is about:
Clarion Housing Association Limited (202201201)
The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.
Great Places Housing Association (202207174)
The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.
Guinness Housing Association Limited (202216793)
The complaint is about the landlord’s response to the resident’s report of staff misconduct.
Hammersmith and Fulham Council (202204283)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated complaint, including the amount of compensation offered.
Hammersmith and Fulham Council (202213507)
The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Havering Council (202115901)
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy. The landlord’s decision to charge the resident rent for the property. The landlord’s response to the resident’s request for support with his move. The landlord’s handling of …
Homes Plus Limited (202123949)
The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, garden, and rear doors. The landlord’s complaint management and level of compensation offered. This report also looks at the landlord’s information management and record keeping practices.
London & Quadrant Housing Trust (L&Q) (201915363)
The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint.
Sanctuary Housing Association (202217276)
The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s record keeping.
Settle Group (202211439)
The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.
The Riverside Group Limited (202116185)
The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.
Trent & Dove Housing Limited (202127701)
The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.
Westminster City Council (202121186)
The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The landlord’s regard to the resident’s vulnerabilities. The landlord's record keeping.
Clarion Housing Association Limited (202123938)
This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s handling of the resident’s reports of contamination in the water tank; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202206079)
The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for her personal belongings that were affected by the damp and mould.
East Devon District Council (202220645)
REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Home Group Limited (202117203)
The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.
Incommunities Limited (202012539)
The complaint is about the landlord’s handling of:
London Borough of Ealing (202210861)
The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.
London Borough of Hackney (202200920)
The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.
London Borough of Redbridge (202210856)
The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202114933)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance made about the resident. Staff behaviour.
London & Quadrant Housing Trust (L&Q) (202203890)
The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to another home due to disrepair issues. Complaints.
South Cambridgeshire District Council (202216493)
The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.
Wolverhampton City Council (202209800)
The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact arrangement (SPOC); and the removal of its SPOC.
Camden Council (202117312)
The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.
GreenSquareAccord Limited (202101087)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.
Leeds City Council (202208004)
The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.
Lewisham Council (202126424)
The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system ; and the landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202210777)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould Response to the resident’s reports of repairs. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Notting Hill Genesis (NHG) (202225734)
The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken.
Platform Housing Group Limited (202125707)
The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s request for sound proofing. The Ombudsman has also considered the landlord’s complaint handling.
Soho Housing Association Limited (202115216)
The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint about its decision.
Solihull Metropolitan Borough Council (202010123)
The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s handling of the installation of a new central heating system; The landlord’s handling of asbestos found in the property; Injury to the resident’s health caused by the installation of unsuitable …
Sovereign Network Homes (202125306)
The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the property.
Wandsworth Council (202120938)
This complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning services. Administration of the resident’s service charge account. Response to the resident’s reports of discrimination and fraudulent activities. Complaint handling.
Westminster City Council (202214558)
The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice.
Brighton and Hove City Council (202122936)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202109899)
The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.
Clarion Housing Association Limited (202112113)
The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.
Guinness Care and Support Limited (202124932)
The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident.
Hammersmith and Fulham Council (202102777)
This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen repairs. The associated complaint.
Incommunities Limited (202106979)
The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.
Leeds City Council (202112509)
The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated complaint.
North West Leicestershire District Council (202210568)
The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about how it handled her data.
Notting Hill Genesis (NHG) (202201501)
This complaint is regarding the landlord’s handling of: reports of others parking in the resident’s designated disabled parking bay, and; the related complaint handling.
Places for People Group Limited (202211133)
The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement.
Southwark Council (202115107)
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)