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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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24 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202330432) Case 202330432 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service. 24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202451673) Case 202451673 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Sep 2025 Maladministration Birmingham City Council (202419409) Case 202419409 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint. 24 Sep 2025 Severe Maladministration Bristol City Council (202447805) Case 202447805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) 24 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202318147) Case 202318147 · Estate Management REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202426448) Case 202426448 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. … 24 Sep 2025 Maladministration Halton Housing (202431709) Case 202431709 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Havering Council (202328972) Case 202328972 · Local Authority / ALMO or TMO REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and … 24 Sep 2025 Maladministration London Borough of Lewisham (202408476) Case 202408476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the … 24 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325627) Case 202325627 · Responsive repairs/activity The complaint is about: 24 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202451146) Case 202451146 · Managing Relations The resident’s complaint is about the landlords handling of: Damp and mould, and the associated repairs. The associated complaint. 24 Sep 2025 Maladministration One Housing Group Limited (202452263) Case 202452263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of faults with the communal lift. 24 Sep 2025 Maladministration Paragon Asra Housing Limited (202445075) Case 202445075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including … 24 Sep 2025 Maladministration Sanctuary Housing Association (202346063) Case 202346063 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s … 24 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202402166) Case 202402166 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of … 24 Sep 2025 Maladministration Southern Housing (202401894) Case 202401894 · Managing Relations The complaint is about the landlord’s: Handling of window repairs. Complaint handling. 24 Sep 2025 No Maladministration Stockport Homes Limited (202421475) Case 202421475 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation. 24 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202335030) Case 202335030 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 24 Sep 2025 Maladministration The Industrial Dwellings Society (1885) Limited (202342019) Case 202342019 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property. 24 Sep 2025 Maladministration The Riverside Group Limited (202416108) Case 202416108 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate. 24 Sep 2025 Maladministration Walsall Housing Group Limited (202445292) Case 202445292 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Sep 2025 Maladministration Waverley Borough Council (202332453) Case 202332453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman … 24 Sep 2025 Maladministration West Kent Housing Association (202348418) Case 202348418 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation … 23 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202316810) Case 202316810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s … 23 Sep 2025 Maladministration Clarion Housing Association Limited (202438074) Case 202438074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint. 23 Sep 2025 No Maladministration Great Places Housing Association (202301430) Case 202301430 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage … 23 Sep 2025 Maladministration Home Group Limited (202405842) Case 202405842 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling. 23 Sep 2025 Maladministration Hyde Housing Association Limited (202420990) Case 202420990 · Estate Management The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We … 23 Sep 2025 Maladministration London Borough of Camden Council (202347174) Case 202347174 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s … 23 Sep 2025 Maladministration London Borough of Camden Council (202452256) Case 202452256 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint … 23 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202449861) Case 202449861 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling. 23 Sep 2025 Partial Maladministration London Borough of Islington (202419503) Case 202419503 · Local Authority / ALMO or TMO The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202340986) Case 202340986 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202401288) Case 202401288 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202406860) Case 202406860 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 23 Sep 2025 Partial Maladministration Midland Heart Limited (202441493) Case 202441493 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and … 23 Sep 2025 Reasonable Redress Notting Hill Genesis (202307459) Case 202307459 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the … 23 Sep 2025 Maladministration One Manchester Limited (202329265) Case 202329265 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports … 23 Sep 2025 Partial Maladministration Oxford City Council (202404375) Case 202404375 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial … 23 Sep 2025 Partial Maladministration Peabody Trust (202330474) Case 202330474 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The … 23 Sep 2025 Maladministration Sanctuary Housing Association (202500351) Case 202500351 · Responsive repairs/activity The resident has complained about the landlord’s response to the resident’s reports of damp and mould. 23 Sep 2025 Mediation Sanctuary Housing Association (202502044) Case 202502044 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 23 Sep 2025 Maladministration Southwark Council (202340597) Case 202340597 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related … 23 Sep 2025 Maladministration Sovereign Network Group (202338287) Case 202338287 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated … 23 Sep 2025 Maladministration Sovereign Network Group (202444520) Case 202444520 · Responsive repairs/activity The complaint is about the landlord’s handling of a shower rail repair. 23 Sep 2025 Partial Maladministration Stonewater Limited (202323307) Case 202323307 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. … 23 Sep 2025 Severe Maladministration Stonewater Limited (202447159) Case 202447159 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. 23 Sep 2025 Partial Maladministration Teachers’ Housing Association Limited (202430988) Case 202430988 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.