Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2024 ×

Showing 3,517 of 16,595 decisions

Decisions

Most recent first
8 Aug 2024 Maladministration Sovereign Network Homes (202325082) Case 202325082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following … 8 Aug 2024 Maladministration Town and Country Housing (202317114) Case 202317114 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: A leak in the bathroom which caused damp … 8 Aug 2024 Partial Maladministration Waltham Forest Council (202228827) Case 202228827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also … 7 Aug 2024 Partial Maladministration Barnsbury Housing Association (201800265) Case 201800265 · Managing Relations The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration Kingston upon Thames Council (202304327) Case 202304327 · Estate Management The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the … 7 Aug 2024 Maladministration London Borough of Sutton (202333652) Case 202333652 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 7 Aug 2024 Partial Maladministration Southern Housing (202209945) Case 202209945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour from a neighbour. The resident’s request … 7 Aug 2024 Maladministration Sovereign Network Homes (202347567) Case 202347567 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the … 7 Aug 2024 Reasonable Redress Westminster City Council (202220310) Case 202220310 · Financial The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges. 6 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202405141) Case 202405141 · Old Property Condition migrated-2025 This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage … 6 Aug 2024 Maladministration Nottingham City Homes Limited (202316662) Case 202316662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an … 6 Aug 2024 No Maladministration Sanctuary Housing Association (202214078) Case 202214078 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass … 6 Aug 2024 Maladministration Your Housing Limited (202224204) Case 202224204 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB). 5 Aug 2024 Maladministration Lambeth Council (202226980) Case 202226980 · Estate Management The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The … 5 Aug 2024 Maladministration Leeds City Council (202304805) Case 202304805 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also … 5 Aug 2024 Outside Jurisdiction Runnymede Borough Council (202204517) Case 202204517 · Old Property Condition migrated-2025 This complaint is about the Council’s handling of disabled adaptations to the resident’s property. 5 Aug 2024 Partial Maladministration South Tyneside Council (202304960) Case 202304960 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The conduct of a staff member handling her … 5 Aug 2024 Maladministration Southwark Council (202345859) Case 202345859 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 2 Aug 2024 Maladministration Eastlight Community Homes Limited (202337462) Case 202337462 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint. 2 Aug 2024 Partial Maladministration Platform Housing Group Limited (202304401) Case 202304401 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to … 1 Aug 2024 Maladministration Citizen Housing (202310123) Case 202310123 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to install a patio door. The Ombudsman has also … 1 Aug 2024 Maladministration Richmond Housing Partnership Limited (202316842) Case 202316842 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about insecure communal doors. Request for the landlord to … 1 Aug 2024 Partial Maladministration Sovereign Network Homes (202318926) Case 202318926 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of problems with the property including with the cavity … 31 Jul 2024 Maladministration A2Dominion Housing Group Limited (202323266) Case 202323266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The … 31 Jul 2024 Maladministration Abri Group Limited (202230717) Case 202230717 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in … 31 Jul 2024 Maladministration Abri Group Limited (202309963) Case 202309963 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jul 2024 Outside Jurisdiction Aspire Housing Limited (202323850) Case 202323850 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs within the property. 31 Jul 2024 Partial Maladministration Birmingham City Council (202219556) Case 202219556 · Managing Relations The complaint is about the landlord’s handling of: Pests specifically cockroaches, woodlice and psocid mites. Damp and mould in her … 31 Jul 2024 Maladministration Birmingham City Council (202309395) Case 202309395 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns … 31 Jul 2024 Partial Maladministration Bromford Housing Group Limited (202318624) Case 202318624 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s complaints about: Repairs to her kitchen. Repairs to her bathroom. … 31 Jul 2024 Maladministration Cheshire Peaks & Plains Housing Trust (202315451) Case 202315451 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the … 31 Jul 2024 Maladministration Clarion Housing Association Limited (202308660) Case 202308660 · Managing Relations The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint. 31 Jul 2024 Maladministration Clarion Housing Association Limited (202334682) Case 202334682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings … 31 Jul 2024 Maladministration Curo Places Limited (202301406) Case 202301406 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs. 31 Jul 2024 Partial Maladministration East Riding of Yorkshire Council (202326458) Case 202326458 · Financial The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202225058) Case 202225058 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202311016) Case 202311016 · Managing Relations The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint. 31 Jul 2024 Maladministration Folkestone & Hythe District Council (202305898) Case 202305898 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling. 31 Jul 2024 Partial Maladministration ForHousing Limited (202209052) Case 202209052 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of … 31 Jul 2024 Maladministration Gentoo Group Limited (202316350) Case 202316350 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced. 31 Jul 2024 Partial Maladministration Golding Homes Limited (202224206) Case 202224206 · Managing Relations The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct. 31 Jul 2024 Maladministration Great Places Housing Association (202339026) Case 202339026 · Information and data management The complaint is about the landlord’s handling of the resident’s communication instructions. 31 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202326350) Case 202326350 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damp and mould, including her request to be … 31 Jul 2024 Maladministration Haringey London Borough Council (202226236) Case 202226236 · Information and data management The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation … 31 Jul 2024 Reasonable Redress Hexagon Housing Association Limited (202302818) Case 202302818 · Financial This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service … 31 Jul 2024 Severe Maladministration Housing For Women (202309026) Case 202309026 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered. 31 Jul 2024 Severe Maladministration Islington Council (202231232) Case 202231232 · Managing Relations The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s … 31 Jul 2024 Maladministration Islington Council (202303995) Case 202303995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property …