Vivid Housing Limited (202209862)
The complaint is about the resident’s concerns of asbestos in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wandsworth Council (202201207)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
West Kent Housing Association (202122162)
REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
GreenSquareAccord Limited (202008441)
The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.
Home Group Limited (202214165)
The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to the resident’s concerns about its housing officer. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202200847)
The complaint is about the landlord’s handling of the resident’s bid on property.
Sandwell Metropolitan Borough Council (202100012)
The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary of their gardens; the landlord’s installation of a fence panel between the two gardens.
Star Housing (202204097)
The complaint is about the level of compensation offered following the resident’s complaint about repairs.
Camden Council (202125095)
The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. The resident’s associated complaint.
Colchester Borough Council (202127271)
The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos.
Ipswich Borough Council (202105577)
The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request to be rehoused on medical grounds. The Ombudsman has also looked at the handling of the associated complaint.
Islington Council (202006900)
The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular from her toilet and shower into the living room. windows in her property. remedy garden drainage issues causing rainwater to enter the property and the shed. her toilet. The landlord’s …
London Borough of Croydon (202201712)
This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The resident’s request for a designated disabled parking bay. The landlord’s response to the resident’s reports of ASB and noise disturbance by his neighbours. The landlord’s handling of allegations of ASB …
Notting Hill Genesis (NHG) (202112438)
This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs between mid-February and late November 2021. Handling of related decants. Complaint handling.
Notting Hill Genesis (NHG) (202213047)
The complaint is about the landlord’s: Response to the resident’s request for a repeat asbestos survey of the communal hallway. Handling of remedial work to the communal hallway following asbestos removal works.
Orbit Group Limited (202210392)
The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the conduct of its operatives. Complaint handling.
Richmond Housing Partnership Limited (202125617)
The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling of the complaint.
The Extracare Charitable Trust (202210871)
The complaint is about the landlord’s response to the resident’s concerns about communal landscaping. In particular: The size of the designated “dog area”. Fencing which is restricting access to some areas. The use of “shingle” when replacing an area of grass. This Service has also considered the landlord’s associated complaint …
Connexus Homes Limited (202208950)
The complaint is about the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response to the resident’s concerns about the solar panels at his property. Response to the resident’s reports of his storage heaters not heating his home. Response to the resident’s request for the …
Grand Union Housing Group Limited (202204738)
The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. This Service has also considered the landlord’s complaint handling.
Hackney Council (202115939)
The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated complaint.
Homes Plus Limited (202212549)
The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping.
Islington Council (202120513)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Livv Housing Group (202102519)
The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has also considered the landlord’s handling of the formal complaint.
London & Quadrant Housing Trust (L&Q) (202112228)
The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. The resident’s request for fencing repairs. The resident’s request for the landlord to install bollards to the rear of the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202204023)
The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.
One Housing Group Limited (202207268)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent repairs. Complaint.
Peabody Trust (202202191)
The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.
Salix Homes Limited (202204293)
The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system.
Westminster City Council (202124824)
This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.
Clarion Housing Association Limited (202128485)
This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint.
GreenSquareAccord Limited (202221253)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
Haringey London Borough Council (202122735)
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
Hightown Housing Association Limited (202101957)
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.
Islington Council (202215237)
The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision not to refund the resident’s council tax. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Karbon Homes Limited (202119326)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his neighbour. The resident’s reports of antisocial behaviour (ASB), the conduct of a staff member and disability discrimination. The installation of grab rails at the property. The resident’s concerns regarding access …
Lambeth Council (202202730)
The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202120968)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202122722)
The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response to the resident’s request for reasonable adjustments. Complaints handling.
Moat Housing Group Limited (202116694)
The complaint is about the landlord’s: handling of the replacement of the fence adjacent to a neighbouring property, and; complaint handling.
Notting Hill Genesis (NHG) (202215893)
The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment.
Peabody Trust (201900088)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s handling of the resident's reports of noise from a neighbour. The landlord’s handling of the resident’s reports of anti-social behaviour from a neighbour. The landlord’s complaint handling.
Sanctuary Housing Association (202207418)
The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.
South Tyneside Council (202210397)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Leicester City Council (202108372)
This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer.
London Borough of Hillingdon (202222294)
The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.
Metropolitan Thames Valley Housing (MTV) (202213920)
The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage and expense. The associated complaint.
Orbit Housing Association Limited (202216378)
The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.
Peabody Trust (202104206)
The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a neighbour. This Service has also considered the landlord’s complaint handling.
Southwark Council (202200137)
The complaint is about the response to the resident’s request to install a toilet upstairs in her property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)