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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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22 Jun 2023 No Maladministration Sandwell Metropolitan Borough Council (202100012) Case 202100012 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary … 22 Jun 2023 Reasonable Redress Star Housing (202204097) Case 202204097 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered following the resident’s complaint about repairs. 21 Jun 2023 Partial Maladministration Camden Council (202125095) Case 202125095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. … 21 Jun 2023 No Maladministration Colchester Borough Council (202127271) Case 202127271 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos. 21 Jun 2023 Partial Maladministration Ipswich Borough Council (202105577) Case 202105577 · Managing Relations The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request … 21 Jun 2023 Partial Maladministration Islington Council (202006900) Case 202006900 · Managing Relations The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular … 21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 21 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202112438) Case 202112438 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs … 21 Jun 2023 No Maladministration Notting Hill Genesis (NHG) (202213047) Case 202213047 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for a repeat asbestos survey of the communal hallway. … 21 Jun 2023 Partial Maladministration Orbit Group Limited (202210392) Case 202210392 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the … 21 Jun 2023 Maladministration Richmond Housing Partnership Limited (202125617) Case 202125617 · Managing Relations The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling … 21 Jun 2023 Partial Maladministration The Extracare Charitable Trust (202210871) Case 202210871 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal landscaping. In particular: The size of the … 20 Jun 2023 Partial Maladministration Connexus Homes Limited (202208950) Case 202208950 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response to … 20 Jun 2023 Partial Maladministration Grand Union Housing Group Limited (202204738) Case 202204738 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. … 20 Jun 2023 Maladministration Hackney Council (202115939) Case 202115939 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated … 20 Jun 2023 Maladministration Homes Plus Limited (202212549) Case 202212549 · Managing Relations The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The … 20 Jun 2023 Maladministration Islington Council (202120513) Case 202120513 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has … 20 Jun 2023 Maladministration Livv Housing Group (202102519) Case 202102519 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has … 20 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202112228) Case 202112228 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 20 Jun 2023 Maladministration One Housing Group Limited (202207268) Case 202207268 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent … 20 Jun 2023 No Maladministration Peabody Trust (202202191) Case 202202191 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident. 20 Jun 2023 Maladministration Salix Homes Limited (202204293) Case 202204293 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system. 20 Jun 2023 Maladministration Westminster City Council (202124824) Case 202124824 · Managing Relations This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated … 19 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202128485) Case 202128485 · Financial This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint. 19 Jun 2023 No Maladministration GreenSquareAccord Limited (202221253) Case 202221253 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rat infestation. 19 Jun 2023 Maladministration Haringey London Borough Council (202122735) Case 202122735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing. 19 Jun 2023 Maladministration Hightown Housing Association Limited (202101957) Case 202101957 · Old Complaints Handling categories The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation … 19 Jun 2023 Partial Maladministration Islington Council (202215237) Case 202215237 · Estate Management The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision … 19 Jun 2023 Partial Maladministration Karbon Homes Limited (202119326) Case 202119326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his … 19 Jun 2023 Maladministration Lambeth Council (202202730) Case 202202730 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting … 19 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120968) Case 202120968 · Managing Relations The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint. 19 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202122722) Case 202122722 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response … 19 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202215893) Case 202215893 · Moving/Buying/Selling Home The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment. 19 Jun 2023 Partial Maladministration Peabody Trust (201900088) Case 201900088 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s … 19 Jun 2023 Maladministration Sanctuary Housing Association (202207418) Case 202207418 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s … 19 Jun 2023 No Maladministration South Tyneside Council (202210397) Case 202210397 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 Jun 2023 No Maladministration Leicester City Council (202108372) Case 202108372 · ASB/Abuse/Nuisance This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer. 16 Jun 2023 Maladministration London Borough of Hillingdon (202222294) Case 202222294 · Managing Relations The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation. 16 Jun 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202213920) Case 202213920 · Managing Relations The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage … 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 16 Jun 2023 No Maladministration Peabody Trust (202104206) Case 202104206 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a … 16 Jun 2023 Outside Jurisdiction Southwark Council (202200137) Case 202200137 · Old Property Condition migrated-2025 The complaint is about the response to the resident’s request to install a toilet upstairs in her property. 16 Jun 2023 Partial Maladministration Wigan Metropolitan Borough Council (202217029) Case 202217029 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint. 15 Jun 2023 Partial Maladministration Bromsgrove District Housing Trust Limited (202122741) Case 202122741 · Financial The complaint is about: 15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 No Maladministration Great Places Housing Association (202207174) Case 202207174 · Managing Relations The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling. 15 Jun 2023 No Maladministration Guinness Housing Association Limited (202216793) Case 202216793 · Managing Relations The complaint is about the landlord’s response to the resident’s report of staff misconduct. 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202204283) Case 202204283 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated … 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202213507) Case 202213507 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered …