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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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1 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202012781) Case 202012781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour. alleged discriminatory staff conduct. The Ombudsman … 1 Mar 2022 Reasonable Redress Network Homes Limited (202103435) Case 202103435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with her flooring. 1 Mar 2022 Maladministration Onward Homes Limited (202011993) Case 202011993 · Managing Relations The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s … 28 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202012131) Case 202012131 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Repairs to the communal entrance door and intercom … 28 Feb 2022 No Maladministration Aspire Housing Limited (202017181) Case 202017181 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp and mould. 28 Feb 2022 Maladministration Aspire Housing Limited (202101155) Case 202101155 · Managing Relations The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address … 28 Feb 2022 Partial Maladministration Bromford Housing Association Limited (202013537) Case 202013537 · Estate Management REPORT COMPLAINT 202013537 Bromford Housing Association Limited 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Feb 2022 Partial Maladministration Catalyst Housing Limited (202013380) Case 202013380 · Financial The complaint is regarding: The landlord’s handling of the resident’s reports of defects, including the level of compensation offered. The … 28 Feb 2022 Partial Maladministration Citizen Housing (202101670) Case 202101670 · Managing Relations The complaint was about the landlord’s: Response to the resident’s reports of damp at the property and request for repairs. … 28 Feb 2022 Partial Maladministration Hackney Council (202102440) Case 202102440 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. … 28 Feb 2022 Maladministration Homes Plus Limited (202116484) Case 202116484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in her loft. 28 Feb 2022 Partial Maladministration Hyde Housing Association Limited (202004402) Case 202004402 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould … 28 Feb 2022 Reasonable Redress Lambeth Council (202115655) Case 202115655 · Financial The complaint is about the landlord’s handling of the resident’s water bill. 28 Feb 2022 Maladministration Leeds City Council (202111771) Case 202111771 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property. 28 Feb 2022 Maladministration London & Quadrant Housing Trust (202112708) Case 202112708 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint … 28 Feb 2022 Reasonable Redress Midland Heart Limited (202006097) Case 202006097 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service. 28 Feb 2022 No Maladministration Newham Council (202014692) Case 202014692 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2022 Reasonable Redress Peabody Trust (202013016) Case 202013016 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works. 28 Feb 2022 Reasonable Redress Peabody Trust (202014635) Case 202014635 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property. 28 Feb 2022 No Maladministration Platform Housing Group Limited (202114386) Case 202114386 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen. 28 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202104684) Case 202104684 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water damage in the resident’s property. 28 Feb 2022 Maladministration Royal Borough of Kensington and Chelsea (202112145) Case 202112145 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a flood at his property. 28 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202118063) Case 202118063 · Estate Management This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift. 28 Feb 2022 Partial Maladministration Sage Housing Limited (201914513) Case 201914513 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of … 28 Feb 2022 No Maladministration Shepherds Bush Housing Association Limited (202100875) Case 202100875 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The … 28 Feb 2022 Reasonable Redress Somerset West and Taunton Council (202109103) Case 202109103 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour. 28 Feb 2022 No Maladministration Southampton City Council (201915276) Case 201915276 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. … 28 Feb 2022 Maladministration Torus62 Limited (202017501) Case 202017501 · Estate Management The complaint is regarding the landlord’s decision to remove three trees from the resident’s property. 28 Feb 2022 Maladministration Wandle Housing Association Limited (202110380) Case 202110380 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property. 28 Feb 2022 Mediation Wandle Housing Association Limited (202112199) Case 202112199 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a repair to a leak into the kitchen. 26 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202103104) Case 202103104 · Estate Management The complaint concerns information provided by the landlord relating to car parking outside the resident’s property. 26 Feb 2022 Maladministration Places for People Homes Limited (202111255) Case 202111255 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould in his property. 25 Feb 2022 No Maladministration Aster Group Limited (202108508) Case 202108508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home. 25 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202102695) Case 202102695 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal … 25 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202110164) Case 202110164 · Managing Relations The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint. 25 Feb 2022 Partial Maladministration Gentoo Group Limited (202101116) Case 202101116 · Financial The complaint is regarding the landlord’s: Handling of the resident’s repairs reports. Response to the resident’s concerns over the price … 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 25 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (202017368) Case 202017368 · Managing Relations The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The … 25 Feb 2022 No Maladministration Moat Homes Limited (202108392) Case 202108392 · Financial The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not … 25 Feb 2022 No Maladministration Thrive Homes Limited (202110185) Case 202110185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her … 25 Feb 2022 Partial Maladministration Torus62 Limited (202013222) Case 202013222 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of a boundary dispute. The landlord's response to the resident’s reports of parking issues. … 25 Feb 2022 Maladministration Vivid Housing Limited (202007902) Case 202007902 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and … 24 Feb 2022 Partial Maladministration Anchor Hanover Group (202002338) Case 202002338 · Managing Relations The complaint is about: The landlord’s response to repair reports to the: Kitchen and cooker hood. Doorbell. The landlord’s handling … 24 Feb 2022 Maladministration Birmingham City Council (202103998) Case 202103998 · Financial The complaint is about the landlord’s response to the resident’s reports of missing doors in his property. 24 Feb 2022 Maladministration Clarion Housing Association Limited (202106169) Case 202106169 · Managing Relations The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter. 24 Feb 2022 Maladministration Home Group Limited (202100663) Case 202100663 · ASB/Abuse/Nuisance The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident. 24 Feb 2022 Partial Maladministration Midland Heart Limited (202011008) Case 202011008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area … 24 Feb 2022 No Maladministration One Vision Housing Limited (202015165) Case 202015165 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her … 24 Feb 2022 Outside Jurisdiction Peabody Trust (201908122) Case 201908122 · Estate Management The complaint is about information provided to the resident regarding parking restrictions in the local area. 24 Feb 2022 Mediation Sanctuary Housing Association (202121990) Case 202121990 · Old Property Condition migrated-2025 The complaint is about: