Lewes District Council (202338493)
The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
LiveWest Homes Limited (202338049)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct.
London Borough of Barking and Dagenham (202431867)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a property transfer. the associated complaint.
London Borough of Barking and Dagenham (202448931)
The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202439436)
The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint.
London Borough of Camden Council (202452404)
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.
London Borough of Croydon (202314582)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint.
London Borough of Hackney (202404873)
The complaint is about the landlord’s response to the resident about service charge arrears.
London Borough of Hammersmith and Fulham (202331963)
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
London Borough of Havering Council (202434804)
The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould reports. The resident’s concerns in respect to the communal stairwells. The resident’s reports of loss of heating and hot water. The complaint.
London Borough of Hounslow (202407223)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary rehousing while it conducted repair work.
London Borough of Islington (202447925)
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202403228)
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
London Borough of Waltham Forest (202500361)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor. The landlord’s response to the resident’s reports of the neighbour using the communal area for building works and to store items during renovation works. The landlord’s handling …
London & Quadrant Housing Trust (202222648)
This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202328409)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by a neighbour. The landlord’s response to the resident’s report that she was originally given priority bidding status and should retain this status. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202341608)
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342486)
This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional concerns. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202346390)
The complaint is about: The landlord’s response to leaks, damp and mould. The landlord’s response to heating issues. The landlord’s handling of concerns about the condition of the windows and kitchen. The landlord’s response to a missing bath panel. The landlord’s complaint handling.
London & Quadrant Housing Trust (202435364)
The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202440022)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information provided about the noise level before purchasing the property. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202446654)
The complaint is about the landlord’s handling of the resident’s: application to downsize with medical consideration. reports of: a rodent infestation . a leak in the kitchen. damp and mould . a faulty alarm. This report has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202449593)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint.
London & Quadrant Housing Trust (202501150)
The complaint is about the landlord’s response to reports about repair issues at the property.
Magna Housing Limited (202421874)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Melton Borough Council (202423492)
The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial behaviour (ASB). allegations of criminal damage against the resident. tenancy warning letters issued to the resident.
Metropolitan Thames Valley Housing (MTV) (202453198)
The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s response to reports of anti-social behaviour (ASB) by the resident. The associated complaint handling.
Midland Heart Limited (202402307)
The complaint is about the landlord’s handling of: A gas leak. The complaint.
Notting Hill Genesis (202219004)
The resident’s complaint is about the landlord’s: Provision of audited service charge accounts. Handling of her associated complaint.
Notting Hill Genesis (202313839)
The complaint is about the landlord’s handling of: Repairs to the bedroom walls. Concerns raised over staff conduct and communication. The associated complaint.
Notting Hill Genesis (202433631)
The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to the window restrictor. Reports of damage to the property and possessions following a leak. The resident’s requests to move. The resident’s concerns about her housing officer. The Ombudsman has also …
Notting Hill Genesis (202449068)
The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated management transfer request. We have also investigated the landlord’s complaint handling.
Ocean Housing Limited (202451771)
The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the communal area. The resident’s reports of antisocial behaviour (ASB). The resident’s request for a property transfer. The resident’s complaint.
Origin Housing Limited (202419390)
The complaint is about the landlord’s handling of: The resident’s reports of responsive repairs, damp and mould. A pest infestation. A temporary move. The resident’s complaint.
Paragon Asra Housing Limited (202339461)
The complaint is about the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have also considered the landlord’s complaint handling.
Peabody Trust (202314575)
The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint.
Peabody Trust (202316882)
The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint.
Peabody Trust (202323311)
The complaint is about the landlord’s handling of: repairs to the intercom system. the associated complaint.
Peabody Trust (202331799)
The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of damage to her property The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202401856)
The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the resident’s request to be allocated a disabled parking space. Consideration of the resident’s vulnerability and disability while dealing with her requests and complaint. Handling of the resident’s complaint.
Peabody Trust (202421770)
The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The associated complaint.
Peabody Trust (202527031)
The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling.
Reading Borough Council (202332518)
The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy agreement reports of antisocial behaviour (ASB) report of window repairs request for a new front door report the landlord was arranging repair visits without telling her We have also investigated …
Royal Borough Of Greenwich (202451608)
The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp and mould.
Sanctuary Housing Association (202418016)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the roof and skylight and resulting damage to the living room ceiling. Reports of issues with her windows. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202428174)
The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints.
Sanctuary Housing Association (202429025)
The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have also considered the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202440611)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Sanctuary Housing Association (202451004)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Sandwell Metropolitan Borough Council (202329648)
The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB)
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)