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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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26 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202503275) Case 202503275 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould. 26 Sep 2025 No Maladministration Medway Council (202403696) Case 202403696 · Local Authority / ALMO or TMO This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries. 26 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202452705) Case 202452705 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and the associated damp and … 26 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202502432) Case 202502432 · Managing Relations The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered … 26 Sep 2025 Partial Maladministration Midland Heart Limited (202311065) Case 202311065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour … 26 Sep 2025 Partial Maladministration Milton Keynes Council (202314473) Case 202314473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack … 26 Sep 2025 Maladministration North Tyneside Council (202406712) Case 202406712 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of damp in the property. Complaint handling. 26 Sep 2025 Maladministration Notting Hill Genesis (202345841) Case 202345841 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. … 26 Sep 2025 Partial Maladministration Notting Hill Genesis (202346197) Case 202346197 · Financial The leaseholder’s complaint is about the landlord’s handling of: Her concerns about turnover of staff. Her concerns regarding sinking funds … 26 Sep 2025 Maladministration Notting Hill Genesis (202420475) Case 202420475 · Estate Management The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store. 26 Sep 2025 Maladministration Notting Hill Genesis (202426470) Case 202426470 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 26 Sep 2025 No Maladministration One Housing Group Limited (202424359) Case 202424359 · Estate Management The complaint is about the landlord’s handling of the resident’s queries about changes to an internal bicycle store. We have … 26 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202428247) Case 202428247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: … 26 Sep 2025 Maladministration Peabody Trust (202336678) Case 202336678 · Managing Relations The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement … 26 Sep 2025 Partial Maladministration Peabody Trust (202420842) Case 202420842 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and … 26 Sep 2025 Reasonable Redress Platform Housing Group Limited (202503102) Case 202503102 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint. 26 Sep 2025 Partial Maladministration Richmond Housing Partnership Limited (202304450) Case 202304450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the … 26 Sep 2025 Maladministration Royal Borough of Kensington and Chelsea (202333999) Case 202333999 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 26 Sep 2025 Partial Maladministration Sanctuary Housing Association (202339707) Case 202339707 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Outstanding repairs including carpet replacement. Possessions which were … 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 26 Sep 2025 Reasonable Redress Southern Housing (202336213) Case 202336213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible. 26 Sep 2025 Maladministration Sovereign Network Group (202405516) Case 202405516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint. 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202403175) Case 202403175 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202449975) Case 202449975 · Managing Relations The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has … 26 Sep 2025 No Maladministration Vivid Housing Limited (202400144) Case 202400144 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated … 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Abri Group Limited (202447244) Case 202447244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould. 25 Sep 2025 Maladministration Birmingham City Council (202337963) Case 202337963 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 25 Sep 2025 No Maladministration Bournemouth, Christchurch and Poole Council (202400769) Case 202400769 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202321417) Case 202321417 · Managing Relations The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 25 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202336135) Case 202336135 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. … 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 25 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202337870) Case 202337870 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. … 25 Sep 2025 Partial Maladministration London Borough of Lambeth (202404048) Case 202404048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the … 25 Sep 2025 Maladministration London Borough of Lambeth (202409283) Case 202409283 · Local Authority / ALMO or TMO REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2025 Maladministration London Borough of Lambeth (202449187) Case 202449187 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak … 25 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202400474) Case 202400474 · Managing Relations This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint … 25 Sep 2025 Maladministration Midland Heart Limited (202316809) Case 202316809 · Managing Relations This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We … 25 Sep 2025 Outside Jurisdiction Midland Heart Limited (202440384) Case 202440384 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void … 25 Sep 2025 Partial Maladministration Notting Hill Genesis (202214589) Case 202214589 · Financial The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. … 25 Sep 2025 Reasonable Redress Peabody Trust (202345853) Case 202345853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the … 25 Sep 2025 Maladministration Peabody Trust (202425654) Case 202425654 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman … 25 Sep 2025 Reasonable Redress Peabody Trust (202440717) Case 202440717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her … 25 Sep 2025 Partial Maladministration Peabody Trust (202446462) Case 202446462 · Managing Relations REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 25 Sep 2025 Reasonable Redress Sovereign Network Group (202323648) Case 202323648 · Managing Relations The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and … 25 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202415282) Case 202415282 · Managing Relations The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint. 25 Sep 2025 No Maladministration Thurrock Council (202348158) Case 202348158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's report of a damaged garden fence. 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also …