Nottingham City Council (202128547)
The complaint is about the landlord’s: handling of reports of damp and mould; and complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Group Limited (202202744)
The complaint is about the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. Response to the resident’s concerns about her neighbour’s closed-circuit television (CCTV). Response to the resident’s request to be reimbursed for altering her CCTV. Decision not to investigate the resident’s complaint.
Peabody Trust (202007657)
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service has also considered the landlord’s associated complaint handling and offer of compensation.
Peabody Trust (202011460)
The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling and record keeping as part of the assessment.
Sanctuary Housing Association (202213616)
The complaint is about the landlord’s handling of: Noise from a water pump. The associated complaint.
Stevenage Borough Council (202205029)
This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling.
Wandsworth Council (202221777)
The complaint is about the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the extractor fan. The associated complaint.
Winchester City Council (202114423)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved in and the landlord’s response to reported repairs. damaged cooker. associated complaint.
Beyond Housing Limited (202211920)
The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s concerns about her housing register banding; the resident’s request for a refund of her rent and other charges stipulated under the tenancy agreement for the duration …
Bromford Housing Group Limited (202211617)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The subsequent complaint.
Dudley Metropolitan Borough Council (202121691)
The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was let to her. The offer of a temporary decant while works were being carried out. The personal items that were damaged while the work was taking place. The related complaint.
East Devon District Council (202201008)
The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour.
East Midlands Housing Group Limited (202215290)
The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom.
Estuary Housing Association Limited (202209474)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated complaint.
Harlow District Council (202204857)
The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Inquilab Housing Association Limited (202115670)
REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Inquilab Housing Association Limited (202125616)
The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.
Islington Council (202105172)
The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his bathroom and ongoing leak issues. The landlord’s handling of the related complaint. The resident’s concerns about the level of service charges for major works and the quality of this work. …
Joseph Rowntree Housing Trust (202213814)
The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.
Lewes District Council (202222261)
The complaint concerns the information given by the landlord relating to the administration of the service charge.
Lewisham Council (202120967)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Redbridge (202212305)
The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.
Magenta Living (202220432)
The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202210801)
The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges The landlord’s complaint handling has also been investigated.
Midland Heart Limited (202209417)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.
Notting Hill Genesis (NHG) (202208938)
The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.
Notting Hill Genesis (NHG) (202221363)
The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling.
Richmond Housing Partnership Limited (202112026)
The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data breach, and; the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202009512)
This complaint is about the landlord’s handling of refurbishment work at the resident’s property.
Sage Housing Limited (202209226)
The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The landlord’s handling of the resident’s complaint.
Selwood Housing Society Limited (202121603)
REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Six Town Housing Limited (202112523)
The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the property on 20 August 2021.
Southern Housing Group Limited (202218376)
This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.
The Guinness Partnership Limited (202226739)
The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.
Town and Country Housing (202105861)
The complaint is about: the landlord’s decision to dispose of the resident’s personal belongings; the level of compensation offered by the landlord’s insurers.
Waverley Borough Council (202220267)
The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. Damp and mould in the property’s wet room and hallway.
The Riverside Group Limited (202223082)
The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was let to her.
Arcon Housing Association Limited (202214232)
The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.
Camden Council (202120034)
The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint.
Clarion Housing Association Limited (202009112)
The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent infestation in the communal areas. Repeated boiler repairs. This report will also look at the landlord’s complaint handling.
Futures Housing Group Limited (202112973)
This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s complaints about external works.
Guinness Housing Association Limited (202209680)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.
Hammersmith and Fulham Council (202114211)
The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the property. complaints and the level of compensation offered. This report also looks at the landlord’s handling of information and record keeping practices.
Notting Hill Genesis (NHG) (202216683)
The complaint is about the landlord’s handling of the resident’s request for cleaning and resurfacing of the front garden communal area.
One Manchester Limited (202208677)
The complaint is about the landlord’s handling of repairs at the property.
Optivo (now Southern Housing) (202128305)
The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns about the standard of workmanship on the replacement window.
Peabody Trust (202106338)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202215389)
The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.
The Guinness Partnership Limited (202209709)
The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this.
Torus62 Limited (202109613)
This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has also considered the landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)