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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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27 Jun 2023 Partial Maladministration Wandsworth Council (202221777) Case 202221777 · Managing Relations The complaint is about the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the … 27 Jun 2023 Partial Maladministration Winchester City Council (202114423) Case 202114423 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved … 26 Jun 2023 No Maladministration Beyond Housing Limited (202211920) Case 202211920 · Financial The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the … 26 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202211617) Case 202211617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The subsequent complaint. 26 Jun 2023 Partial Maladministration Dudley Metropolitan Borough Council (202121691) Case 202121691 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was … 26 Jun 2023 No Maladministration East Devon District Council (202201008) Case 202201008 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour. 26 Jun 2023 Reasonable Redress East Midlands Housing Group Limited (202215290) Case 202215290 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom. 26 Jun 2023 Maladministration Estuary Housing Association Limited (202209474) Case 202209474 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated … 26 Jun 2023 Maladministration Harlow District Council (202204857) Case 202204857 · Managing Relations The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202115670) Case 202115670 · Managing Relations REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202125616) Case 202125616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling. 26 Jun 2023 Partial Maladministration Islington Council (202105172) Case 202105172 · Financial The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his … 26 Jun 2023 Maladministration Joseph Rowntree Housing Trust (202213814) Case 202213814 · Financial The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property. 26 Jun 2023 No Maladministration Lewes District Council (202222261) Case 202222261 · Financial The complaint concerns the information given by the landlord relating to the administration of the service charge. 26 Jun 2023 Maladministration Lewisham Council (202120967) Case 202120967 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 26 Jun 2023 Maladministration London Borough of Redbridge (202212305) Case 202212305 · Managing Relations The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their … 26 Jun 2023 Maladministration Magenta Living (202220432) Case 202220432 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling. 26 Jun 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202210801) Case 202210801 · Financial The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges … 26 Jun 2023 Reasonable Redress Midland Heart Limited (202209417) Case 202209417 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property. 26 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202208938) Case 202208938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record … 26 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221363) Case 202221363 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling. 26 Jun 2023 Partial Maladministration Richmond Housing Partnership Limited (202112026) Case 202112026 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data … 26 Jun 2023 No Maladministration Royal Borough of Kensington and Chelsea (202009512) Case 202009512 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of refurbishment work at the resident’s property. 26 Jun 2023 Maladministration Sage Housing Limited (202209226) Case 202209226 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The … 26 Jun 2023 Maladministration Selwood Housing Society Limited (202121603) Case 202121603 · Managing Relations REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Six Town Housing Limited (202112523) Case 202112523 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the … 26 Jun 2023 Maladministration Southern Housing Group Limited (202218376) Case 202218376 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping. 26 Jun 2023 Maladministration The Guinness Partnership Limited (202226739) Case 202226739 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level … 26 Jun 2023 Partial Maladministration Town and Country Housing (202105861) Case 202105861 · Financial The complaint is about: the landlord’s decision to dispose of the resident’s personal belongings; the level of compensation offered by … 26 Jun 2023 Partial Maladministration Waverley Borough Council (202220267) Case 202220267 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. … 24 Jun 2023 Maladministration The Riverside Group Limited (202223082) Case 202223082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was … 23 Jun 2023 Outside Jurisdiction Arcon Housing Association Limited (202214232) Case 202214232 · Managing Relations The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of … 23 Jun 2023 Maladministration Camden Council (202120034) Case 202120034 · Estate Management The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint. 23 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202009112) Case 202009112 · Estate Management The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent … 23 Jun 2023 No Maladministration Futures Housing Group Limited (202112973) Case 202112973 · Estate Management This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s … 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to … 23 Jun 2023 Maladministration Hammersmith and Fulham Council (202114211) Case 202114211 · Managing Relations The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the … 23 Jun 2023 No Maladministration Notting Hill Genesis (NHG) (202216683) Case 202216683 · Estate Management The complaint is about the landlord’s handling of the resident’s request for cleaning and resurfacing of the front garden communal … 23 Jun 2023 Reasonable Redress One Manchester Limited (202208677) Case 202208677 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 23 Jun 2023 No Maladministration Optivo (now Southern Housing) (202128305) Case 202128305 · Old Property Condition migrated-2025 The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns … 23 Jun 2023 Maladministration Peabody Trust (202106338) Case 202106338 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to … 23 Jun 2023 Reasonable Redress Stonewater Limited (202215389) Case 202215389 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for various repairs in her property. 23 Jun 2023 Maladministration The Guinness Partnership Limited (202209709) Case 202209709 · Old Property Condition migrated-2025 The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in … 23 Jun 2023 Partial Maladministration Torus62 Limited (202109613) Case 202109613 · Managing Relations This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has … 23 Jun 2023 Reasonable Redress Vivid Housing Limited (202209862) Case 202209862 · Health and Safety (inc. building safety) The complaint is about the resident’s concerns of asbestos in the property. 23 Jun 2023 Severe Maladministration Wandsworth Council (202201207) Case 202201207 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 23 Jun 2023 Partial Maladministration West Kent Housing Association (202122162) Case 202122162 · Managing Relations REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Jun 2023 Maladministration GreenSquareAccord Limited (202008441) Case 202008441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by … 22 Jun 2023 Maladministration Home Group Limited (202214165) Case 202214165 · Managing Relations The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. … 22 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200847) Case 202200847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s bid on property.