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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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10 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202105708) Case 202105708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is … 10 Mar 2022 Partial Maladministration Nottingham City Homes (202113877) Case 202113877 · Old Property Condition migrated-2025 REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2022 Partial Maladministration Optivo (202106576) Case 202106576 · Financial The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; … 10 Mar 2022 Maladministration Progress Housing Association Limited (202112857) Case 202112857 · Old Property Condition migrated-2025 The complaint is about the landlord’s revocation of permission to extend the garden at the property. 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when … 10 Mar 2022 No Maladministration Wandle Housing Association Limited (202109133) Case 202109133 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire … 9 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202010235) Case 202010235 · ASB/Abuse/Nuisance The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. … 9 Mar 2022 Outside Jurisdiction Magenta Living (202103912) Case 202103912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice … 9 Mar 2022 Mediation Metropolitan Thames Valley Housing (202118399) Case 202118399 · Financial The complaint is about: 9 Mar 2022 Partial Maladministration Notting Hill Genesis (202105452) Case 202105452 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports … 9 Mar 2022 Partial Maladministration Peabody Trust 2018 (202002546) Case 202002546 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while … 9 Mar 2022 Mediation Peabody Trust (202121739) Case 202121739 · Old Property Condition migrated-2025 The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water. 9 Mar 2022 Maladministration Shepherds Bush Housing Association Limited (202006610) Case 202006610 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to run a business from her property. 9 Mar 2022 Reasonable Redress Vivid Housing Limited (202114858) Case 202114858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the … 8 Mar 2022 Outside Jurisdiction Barnet Council (202105043) Case 202105043 · Occupancy Rights The complaint concerns whether the resident is entitled to use of a shed. 8 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202108764) Case 202108764 · Information and data management The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data. 8 Mar 2022 No Maladministration Sovereign Housing Association Limited (202016492) Case 202016492 · Estate Management The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of … 7 Mar 2022 Outside Jurisdiction Brent Council (202121014) Case 202121014 · Occupancy Rights The complaint concerns the landlord’s repairing obligations under the tenancy agreement. 7 Mar 2022 Maladministration East Devon District Council (202114420) Case 202114420 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the … 7 Mar 2022 Outside Jurisdiction Haringey Council (202124996) Case 202124996 · Moving/Buying/Selling Home The complaint concerns the Council’s assessment of the resident’s housing application. 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 7 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202111975) Case 202111975 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of an incident involving a member of the landlord’s … 7 Mar 2022 Maladministration Stoke-on-Trent City Council (202015689) Case 202015689 · Managing Relations This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and … 5 Mar 2022 Maladministration Plus Dane Housing Limited (202105871) Case 202105871 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a … 5 Mar 2022 No Maladministration Wiltshire Council (202106981) Case 202106981 · Financial The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the … 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 4 Mar 2022 Reasonable Redress Abri Group Limited (202114840) Case 202114840 · Managing Relations The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member. 4 Mar 2022 No Maladministration B3 Living Limited (202110317) Case 202110317 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property. 4 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202110192) Case 202110192 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a kitchen unit replacement. 4 Mar 2022 Maladministration Optivo (202104585) Case 202104585 · Estate Management The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation … 4 Mar 2022 Outside Jurisdiction Orbit Housing Association Limited (202114041) Case 202114041 · Financial The complaint concerns the resident’s liability to pay service charges for communal spaces. 4 Mar 2022 No Maladministration Raven Housing Trust Limited (202103966) Case 202103966 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour. 4 Mar 2022 Partial Maladministration Sanctuary Housing Association (202101582) Case 202101582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated … 4 Mar 2022 Partial Maladministration Thames Valley Housing Association Limited (202017502) Case 202017502 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated … 3 Mar 2022 Maladministration Haringey Council (202102332) Case 202102332 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property. 3 Mar 2022 Partial Maladministration Haringey Council (202117782) Case 202117782 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s … 3 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202017326) Case 202017326 · Financial The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The … 3 Mar 2022 Maladministration Islington Council (202104771) Case 202104771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property. 3 Mar 2022 Outside Jurisdiction London Borough of Redbridge (202116033) Case 202116033 · Managing Relations The complaint concerns: 3 Mar 2022 Maladministration London & Quadrant Housing Trust (202004153) Case 202004153 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of window disrepair. 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 3 Mar 2022 No Maladministration Tower Hamlets Council (202100772) Case 202100772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the … 3 Mar 2022 No Maladministration Waltham Forest Council (202010446) Case 202010446 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 2 Mar 2022 Outside Jurisdiction Lambeth Council (202119553) Case 202119553 · Financial The complaint concerns the level of service charges incurred following a boiler installation. 2 Mar 2022 Reasonable Redress One Manchester Limited (202105048) Case 202105048 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of … 2 Mar 2022 Maladministration Onward Homes Limited (202107041) Case 202107041 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its … 2 Mar 2022 Partial Maladministration Sanctuary Housing Association (202015737) Case 202015737 · Financial REPORT COMPLAINT 202015737 Sanctuary Housing Association 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …