Metropolitan Thames Valley Housing (202105708)
The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Nottingham City Homes (202113877)
REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Optivo (202106576)
The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; historical rent arrears; increasing rent arrears, and; complaint handling
Progress Housing Association Limited (202112857)
The complaint is about the landlord’s revocation of permission to extend the garden at the property.
Sanctuary Housing Association (202104712)
The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when the residednt left the property.
Wandle Housing Association Limited (202109133)
The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire door.
London & Quadrant Housing Trust (202010235)
The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. Response to reports that the kitchen needed replacing. Handling of the recent kitchen redesigns. Complaint handling.
Magenta Living (202103912)
The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice of Seeking possession.
Metropolitan Thames Valley Housing (202118399)
The complaint is about:
Notting Hill Genesis (202105452)
The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports of a fence and shed built by her neighbour, which she asserted caused a safety issue. Request to add her husband to the tenancy agreement. Alleged outstanding repair issues, specifically …
Peabody Trust 2018 (202002546)
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while responding to a leak from the flat above; The landlord’s recommendation to approach the above tenant about the leak; The landlord’s handling of the resident’s complaint.
Peabody Trust (202121739)
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
Shepherds Bush Housing Association Limited (202006610)
The complaint is about the landlord’s response to the resident’s request to run a business from her property.
Vivid Housing Limited (202114858)
The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.
Barnet Council (202105043)
The complaint concerns whether the resident is entitled to use of a shed.
Clarion Housing Association Limited (202108764)
The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data.
Sovereign Housing Association Limited (202016492)
The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building.
Brent Council (202121014)
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
East Devon District Council (202114420)
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.
Haringey Council (202124996)
The complaint concerns the Council’s assessment of the resident’s housing application.
Hyde Housing Association Limited (202100147)
The complaint is about:
Metropolitan Thames Valley Housing (202111975)
The complaint is about the landlord’s handling of: The resident's reports of an incident involving a member of the landlord’s staff. The associated complaint.
Stoke-on-Trent City Council (202015689)
This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.
Plus Dane Housing Limited (202105871)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.
Wiltshire Council (202106981)
The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.
A2Dominion Housing Group Limited (202107344)
The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.
A2Dominion Housing Group Limited (202110110)
The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.
Abri Group Limited (202114840)
The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.
B3 Living Limited (202110317)
The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.
Clarion Housing Association Limited (202110192)
The complaint is about the landlord’s handling of a kitchen unit replacement.
Optivo (202104585)
The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies.
Orbit Housing Association Limited (202114041)
The complaint concerns the resident’s liability to pay service charges for communal spaces.
Raven Housing Trust Limited (202103966)
The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.
Sanctuary Housing Association (202101582)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated complaint.
Thames Valley Housing Association Limited (202017502)
The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated complaint.
Haringey Council (202102332)
The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.
Haringey Council (202117782)
The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s complaints handling.
Hyde Housing Association Limited (202017326)
The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The level and reasonableness of the service charge.
Islington Council (202104771)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.
London Borough of Redbridge (202116033)
The complaint concerns:
London & Quadrant Housing Trust (202004153)
The complaint is about the landlord’s response to the resident’s reports of window disrepair.
Southern Housing Group Limited (202111282)
The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property
The Guinness Partnership Limited (202012435)
The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.
Tower Hamlets Council (202100772)
The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of installing individual boilers. The handling of the Section 20 consultation process.
Waltham Forest Council (202010446)
The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The landlord’s handling of the resident’s reports of a gas leak.
Estuary Housing Association Limited (202102612)
The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under a management move. The resident has also complained about the measures used by the landlord to tackle antisocial behaviour (ASB), specifically threats and intimidation.
Lambeth Council (202119553)
The complaint concerns the level of service charges incurred following a boiler installation.
One Manchester Limited (202105048)
The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property; delays to repair works to rubber seals on the door at his new property.
Onward Homes Limited (202107041)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its handling of the repairs required.
Sanctuary Housing Association (202015737)
REPORT COMPLAINT 202015737 Sanctuary Housing Association 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)