Metropolitan Housing Trust Limited (202004494)
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Housing Association Limited (201910103)
The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.
Saxon Weald (202002242)
REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
Wandsworth Council (201914344)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports of poor communication and staff conduct. The landlord’s complaints handling.
Wythenshawe Community Housing Group (2) Limited (202006965)
The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.
Croydon Churches Housing Association Limited (202003675)
The complaint concerns the landlord’s handling of:
Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Lambeth Council (201914204)
The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.
Newlon Housing Trust (201910275)
The complaint is about the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the resident’s reports of antisocial behaviour (asb) at the property, complaint handling.
Notting Hill Genesis (201914026)
The complaint is about the landlord’s response to the resident’s: request for rent statements to be posted to her monthly; request for a key to the communal electricity meter cupboard; request for information about heating help through the government’s ‘Warm Home’ scheme; request for a copy of the landlord’s complaints …
Cotman Housing Association Limited (201909104)
The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe leak; associated formal complaint.
Home Group Limited (202003709)
The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated complaint handling.
One Housing Group Limited (202005806)
The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s guidance in relation to fire safety and cladding in respect of her staircasing application; The landlord’s communication and complaint handling.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Cottsway Housing Association Limited (202012186)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Dacorum Borough Council (202007602)
The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of the associated complaint.
Harlow District Council (202008943)
The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve the issue and its decision not to compensate the resident for damage caused to the property.
Islington and Shoreditch Housing Association Limited (201816716)
REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Network Homes Limited (202001202)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Newlon Housing Trust (201900742)
The complaint is about the landlord’s handling of:
Optivo (202001344)
The complaint is about the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods following a leak.
Sanctuary Housing Association (202004462)
The complaint is about the landlord’s response to: the resident’s reports of damp and mould in the property leading up to 2017. the resident’s reports of damp and mould in the property from 2018. The Ombudsman has also investigated how the landlord handled the resident’s formal complaint.
Thames Valley Housing Association Limited (202003011)
The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, and to his subsequent formal complaint.
One Housing Group (202008176)
The complaint concerns: How the landlord responded to the resident’s concerns relating to pest control. The condition of communal areas and windows. The level of the service charge. The associated complaint into these matters
Orbit Group Limited (202006176)
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Southern Housing Group Limited (201907709)
The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour
Southwark Council (202004203)
The resident complained about the landlord’s response to an ant infestation in the property.
Swindon Borough Council (201909675)
This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of the additional tenancy clauses (ATC). This Service will also consider the landlord’s handling of the resident’s complaint.
Torus62 Limited (202008955)
The resident has complained about the landlord’s handling of the repair to their toilet.
Wythenshawe Community Housing Group (2) Limited (202007860)
The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in 2016, following reports of damp in her property. The landlord’s response to the resident’s reports of damp and mould in her property in 2020.
A2Dominion Homes Limited (202010262)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.
A2Dominion Housing Group Limited (201911231)
This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct of its staff.
Birmingham City Council (202005389)
The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the kitchen layout in relation to the resident’s request to install a fridge/freezer.
Midland Heart Limited (202005414)
The complaint is about:
Newcastle-upon-Tyne City Council (202006869)
The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's handling of the resident’s complaint.
Notting Hill Genesis (202008442)
The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA).
Optivo (202007038)
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Whitefriars Housing Group Limited (201916116)
REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (201905377)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
Cheshire Peaks & Plains Housing Trust (202001629)
The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated formal complaints.
Kingston upon Thames Council (202000973)
The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area.
Poplar Housing And Regeneration Community Association Limited (201910835)
The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged personal effects.
Sanctuary Housing Association (201914372)
The complaint is about the level of compensation offered to the resident by the landlord, following a period of time when her shower was inoperative.
Sanctuary Housing Association (202003165)
The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol whilst work was being undertaken at the property. the completion of bathroom works at the property.
Sovereign Housing Association Limited (201907579)
The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The cooker at the property. The electrics at the property. The permanence of her occupation at the property. Water ingress at her previous property. Complaints handling.
Camden Council (202002857)
REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Gateway Housing Association Limited (202000681)
The resident complains about: the landlord's administration of the service charge for communal lighting, and; its response to her requests for information about the electricity meters.
Hackney Council (202007522)
The complaint is about the landlord's completion of major works in 2014 and subsequent recharging in 2020.
Livv Housing Group (202010618)
REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Metropolitan Housing Trust Limited (202004074)
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her neighbour; and complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)