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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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19 Mar 2021 Mediation Metropolitan Housing Trust Limited (202004494) Case 202004494 · Estate Management The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint … 19 Mar 2021 Reasonable Redress Orbit Housing Association Limited (201910103) Case 201910103 · Old Property Condition migrated-2025 The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water … 19 Mar 2021 Mediation Saxon Weald (202002242) Case 202002242 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the … 19 Mar 2021 No Maladministration Wandsworth Council (201914344) Case 201914344 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 19 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202006965) Case 202006965 The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process. 18 Mar 2021 No Maladministration Croydon Churches Housing Association Limited (202003675) Case 202003675 · Managing Relations The complaint concerns the landlord’s handling of: 18 Mar 2021 Maladministration Hyde Housing Association Limited (202005895) Case 202005895 The landlord’s response to the resident’s report of disrepair to the roof. 18 Mar 2021 Mediation Lambeth Council (201914204) Case 201914204 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area. 18 Mar 2021 Partial Maladministration Newlon Housing Trust (201910275) Case 201910275 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the … 18 Mar 2021 Reasonable Redress Notting Hill Genesis (201914026) Case 201914026 · Information and data management The complaint is about the landlord’s response to the resident’s: request for rent statements to be posted to her monthly; … 17 Mar 2021 Partial Maladministration Cotman Housing Association Limited (201909104) Case 201909104 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe … 17 Mar 2021 Partial Maladministration Home Group Limited (202003709) Case 202003709 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated … 17 Mar 2021 Partial Maladministration One Housing Group Limited (202005806) Case 202005806 The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s … 16 Mar 2021 Maladministration Clarion Housing Association Limited (202000800) Case 202000800 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of noise transference from a neighbouring property. 16 Mar 2021 Outside Jurisdiction Cottsway Housing Association Limited (202012186) Case 202012186 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents. 16 Mar 2021 Partial Maladministration Dacorum Borough Council (202007602) Case 202007602 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of … 16 Mar 2021 No Maladministration Harlow District Council (202008943) Case 202008943 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve … 16 Mar 2021 Maladministration Islington and Shoreditch Housing Association Limited (201816716) Case 201816716 REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating … 16 Mar 2021 Reasonable Redress Network Homes Limited (202001202) Case 202001202 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 Mar 2021 Partial Maladministration Newlon Housing Trust (201900742) Case 201900742 · Old Property Condition categories The complaint is about the landlord’s handling of: 16 Mar 2021 No Maladministration Optivo (202001344) Case 202001344 · Old Compensation categories The complaint is about the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods … 16 Mar 2021 Partial Maladministration Sanctuary Housing Association (202004462) Case 202004462 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould in the property leading up … 16 Mar 2021 Reasonable Redress Thames Valley Housing Association Limited (202003011) Case 202003011 · Managing Relations The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, … 15 Mar 2021 Partial Maladministration One Housing Group (202008176) Case 202008176 · Leaseholder The complaint concerns: How the landlord responded to the resident’s concerns relating to pest control. The condition of communal areas … 15 Mar 2021 Mediation Orbit Group Limited (202006176) Case 202006176 The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the … 15 Mar 2021 No Maladministration Southern Housing Group Limited (201907709) Case 201907709 · ASB/Abuse/Nuisance The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour 15 Mar 2021 Mediation Southwark Council (202004203) Case 202004203 The resident complained about the landlord’s response to an ant infestation in the property. 15 Mar 2021 Reasonable Redress Swindon Borough Council (201909675) Case 201909675 · Managing Relations This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of … 15 Mar 2021 Mediation Torus62 Limited (202008955) Case 202008955 · Old Property Condition categories The resident has complained about the landlord’s handling of the repair to their toilet. 15 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202007860) Case 202007860 · Old Property Condition categories The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in … 12 Mar 2021 Mediation A2Dominion Homes Limited (202010262) Case 202010262 · Old Compensation categories The complaint is about the landlord’s handling of an obstruction to the resident’s parking space. 12 Mar 2021 No Maladministration A2Dominion Housing Group Limited (201911231) Case 201911231 This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct … 12 Mar 2021 No Maladministration Birmingham City Council (202005389) Case 202005389 · Old Property Condition migrated-2025 The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the … 12 Mar 2021 Partial Maladministration Midland Heart Limited (202005414) Case 202005414 · Managing Relations The complaint is about: 12 Mar 2021 No Maladministration Newcastle-upon-Tyne City Council (202006869) Case 202006869 · Managing Relations The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's … 12 Mar 2021 No Maladministration Notting Hill Genesis (202008442) Case 202008442 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA). 12 Mar 2021 Maladministration Optivo (202007038) Case 202007038 This complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 12 Mar 2021 Partial Maladministration Whitefriars Housing Group Limited (201916116) Case 201916116 · Old Complaints Handling categories REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 11 Mar 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202001629) Case 202001629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated … 11 Mar 2021 Maladministration Kingston upon Thames Council (202000973) Case 202000973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area. 11 Mar 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (201910835) Case 201910835 The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged … 11 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914372) Case 201914372 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident by the landlord, following a period of time … 11 Mar 2021 No Maladministration Sanctuary Housing Association (202003165) Case 202003165 · Old Property Condition categories The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol … 11 Mar 2021 No Maladministration Sovereign Housing Association Limited (201907579) Case 201907579 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The … 10 Mar 2021 Partial Maladministration Camden Council (202002857) Case 202002857 · Local Authority / ALMO or TMO REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Mar 2021 Partial Maladministration Gateway Housing Association Limited (202000681) Case 202000681 · Old Charges categories The resident complains about: the landlord's administration of the service charge for communal lighting, and; its response to her requests … 10 Mar 2021 Outside Jurisdiction Hackney Council (202007522) Case 202007522 · Leaseholder The complaint is about the landlord's completion of major works in 2014 and subsequent recharging in 2020. 10 Mar 2021 Reasonable Redress Livv Housing Group (202010618) Case 202010618 · Old Property Condition categories REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2021 No Maladministration Metropolitan Housing Trust Limited (202004074) Case 202004074 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her …