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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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29 Sep 2025 Maladministration London & Quadrant Housing Trust (202343685) Case 202343685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202345302) Case 202345302 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202422867) Case 202422867 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing … 29 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449582) Case 202449582 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202452125) Case 202452125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202502116) Case 202502116 · Planned Works The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp. 29 Sep 2025 Reasonable Redress Newark and Sherwood District Council (202438422) Case 202438422 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property. 29 Sep 2025 Maladministration Northumberland County Council (202448418) Case 202448418 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint. 29 Sep 2025 No Maladministration Nottingham Community Housing Association Limited (202331741) Case 202331741 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to … 29 Sep 2025 Reasonable Redress Notting Hill Genesis (202400322) Case 202400322 · Financial The complaint is about the landlord’s handling of the resident’s: 29 Sep 2025 Partial Maladministration Notting Hill Genesis (202409824) Case 202409824 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Report of domestic abuse and request for a housing transfer. … 29 Sep 2025 Maladministration Notting Hill Genesis (202420136) Case 202420136 · Managing Relations The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s … 29 Sep 2025 Partial Maladministration One Manchester Limited (202425038) Case 202425038 · Estate Management The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The … 29 Sep 2025 Maladministration Origin Housing Limited (202332299) Case 202332299 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at … 29 Sep 2025 Maladministration Peabody Trust (202324996) Case 202324996 · Managing Relations The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp … 29 Sep 2025 Reasonable Redress Peabody Trust (202446469) Case 202446469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s … 29 Sep 2025 Maladministration Peabody Trust (202448851) Case 202448851 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy … 29 Sep 2025 Maladministration Places for People Group Limited (202348238) Case 202348238 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated … 29 Sep 2025 Maladministration Progress Housing Association Limited (202453320) Case 202453320 · ASB/Abuse/Nuisance The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling … 29 Sep 2025 Maladministration Sanctuary Housing Association (202450951) Case 202450951 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman … 29 Sep 2025 Partial Maladministration Sanctuary Housing Association (202502718) Case 202502718 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for repairs to the … 29 Sep 2025 Maladministration Southern Housing (202404075) Case 202404075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has … 29 Sep 2025 Maladministration Southwark Council (202347068) Case 202347068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have … 29 Sep 2025 Reasonable Redress Southwark Council (202441489) Case 202441489 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have … 29 Sep 2025 No Maladministration Southwark Council (202448650) Case 202448650 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 29 Sep 2025 Maladministration Sovereign Network Group (202417316) Case 202417316 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to … 29 Sep 2025 Reasonable Redress Stonewater Limited (202337772) Case 202337772 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement. 29 Sep 2025 Partial Maladministration Stonewater Limited (202343131) Case 202343131 · Estate Management The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the … 29 Sep 2025 Partial Maladministration Stonewater Limited (202403427) Case 202403427 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint. 29 Sep 2025 Partial Maladministration The Riverside Group Limited (202320401) Case 202320401 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s … 29 Sep 2025 Mediation West Kent Housing Association (202402020) Case 202402020 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of: Repairs and damp and mould in her bathroom and toilet. The … 29 Sep 2025 Maladministration West Kent Housing Association (202410017) Case 202410017 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety … 26 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202344702) Case 202344702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that … 26 Sep 2025 Maladministration A2Dominion Housing Group Limited (202439017) Case 202439017 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator. 26 Sep 2025 Maladministration Accent Housing Limited (202327294) Case 202327294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown … 26 Sep 2025 No Maladministration Bury Metropolitan Borough Council (202424423) Case 202424423 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks. 26 Sep 2025 Partial Maladministration City of Westminster Council (202440866) Case 202440866 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Sep 2025 Maladministration Clarion Housing Association Limited (202443991) Case 202443991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer. 26 Sep 2025 Maladministration East Midlands Housing Group Limited (202428486) Case 202428486 · Managing Relations The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has … 26 Sep 2025 Partial Maladministration ForHousing Limited (202450035) Case 202450035 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the … 26 Sep 2025 Partial Maladministration Halton Housing (202224828) Case 202224828 · Managing Relations The complaint is about the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The … 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Reasonable Redress Leeds City Council (202413959) Case 202413959 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for … 26 Sep 2025 Maladministration London Borough of Brent (202453056) Case 202453056 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB). 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s … 26 Sep 2025 Maladministration London Borough of Waltham Forest (202347813) Case 202347813 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling. 26 Sep 2025 No Maladministration London & Quadrant Housing Trust (202223696) Case 202223696 · Financial The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We … 26 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202330970) Case 202330970 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property. 26 Sep 2025 Mediation London & Quadrant Housing Trust (202424881) Case 202424881 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property. 26 Sep 2025 Maladministration London & Quadrant Housing Trust (202429960) Case 202429960 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks.