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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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20 Aug 2024 Partial Maladministration Camden Council (202327297) Case 202327297 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of … 20 Aug 2024 Partial Maladministration Islington Council (202323409) Case 202323409 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 20 Aug 2024 Partial Maladministration Kirklees Council (202345536) Case 202345536 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the … 20 Aug 2024 No Maladministration Leeds City Council (202226092) Case 202226092 · Managing Relations The complaint is about: The landlord’s response to the resident’s report that the contractor did not take adequate measures to … 20 Aug 2024 Partial Maladministration London Borough of Hackney (202320158) Case 202320158 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in … 20 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202342922) Case 202342922 · Managing Relations The complaint is about: The landlord’s handling of the resident's reports about window repairs. The landlord's response to the resident's … 20 Aug 2024 Partial Maladministration Peabody Trust (202323991) Case 202323991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. … 20 Aug 2024 Partial Maladministration Regenda Limited (202339912) Case 202339912 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into … 20 Aug 2024 Maladministration Southampton City Council (202339127) Case 202339127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance. Allegations of poor staff … 20 Aug 2024 Maladministration Southend-on-Sea City Council (202316447) Case 202316447 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling. 20 Aug 2024 Maladministration Stonewater Limited (202312190) Case 202312190 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 20 Aug 2024 No Maladministration The Guinness Partnership Limited (202200391) Case 202200391 · Financial The complaint is about: The increase in the resident’s rent and service charges. The landlord’s response to the resident’s request … 19 Aug 2024 Partial Maladministration Bournemouth, Christchurch and Poole Council (202317016) Case 202317016 · Managing Relations This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The … 19 Aug 2024 Partial Maladministration Chesterfield Borough Council (202219761) Case 202219761 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 19 Aug 2024 Partial Maladministration Gentoo Group Limited (202228261) Case 202228261 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its … 19 Aug 2024 Maladministration Islington Council (202224799) Case 202224799 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the … 19 Aug 2024 Maladministration Lambeth Council (202224500) Case 202224500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 19 Aug 2024 Maladministration Longhurst Group Limited (202335462) Case 202335462 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of … 19 Aug 2024 Maladministration Peabody Trust (202234334) Case 202234334 · Information and data management The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports … 19 Aug 2024 Partial Maladministration Stonewater Limited (202323751) Case 202323751 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 19 Aug 2024 Mediation Stonewater Limited (202329558) Case 202329558 · Managing Relations REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the … 19 Aug 2024 Maladministration The Riverside Group Limited (202317333) Case 202317333 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 16 Aug 2024 Maladministration Accent Housing Limited (202315788) Case 202315788 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of concerns about the grounds maintenance. 16 Aug 2024 Partial Maladministration Broadacres Housing Association Limited (202310178) Case 202310178 · Estate Management The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to … 16 Aug 2024 Maladministration Camden Council (202231395) Case 202231395 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. complaint handling. 16 Aug 2024 Maladministration Havering Council (202225478) Case 202225478 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of a flood. The Ombudsman has also assessed the … 16 Aug 2024 Maladministration Home Group Limited (202301937) Case 202301937 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. … 16 Aug 2024 Maladministration Islington Council (202308344) Case 202308344 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check. 16 Aug 2024 Partial Maladministration Lewisham Council (202335053) Case 202335053 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from … 16 Aug 2024 Maladministration London Borough of Redbridge (202341042) Case 202341042 · Managing Relations The complaint is about the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306931) Case 202306931 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: the resident’s reports of issues with the gas supply. the resident’s reports … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316572) Case 202316572 · Estate Management This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti … 16 Aug 2024 Partial Maladministration Longhurst Group Limited (202232306) Case 202232306 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer … 16 Aug 2024 Maladministration Midland Heart Limited (202338142) Case 202338142 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items … 16 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202221064) Case 202221064 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to … 16 Aug 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202305599) Case 202305599 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint. 16 Aug 2024 Maladministration Sovereign Network Homes (202314090) Case 202314090 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The … 16 Aug 2024 Maladministration Tower Hamlets Homes (202234784) Case 202234784 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at … 16 Aug 2024 Partial Maladministration Tower Hamlets Homes (202310957) Case 202310957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property … 15 Aug 2024 Maladministration B3 Living Limited (202307898) Case 202307898 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling. 15 Aug 2024 Maladministration Bromford Housing Group Limited (202328975) Case 202328975 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Aug 2024 Partial Maladministration East Midlands Housing Group Limited (202223368) Case 202223368 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. … 15 Aug 2024 Maladministration Flagship Housing Group Limited (202305024) Case 202305024 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request … 15 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202332614) Case 202332614 · Old Complaints Handling categories The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of … 15 Aug 2024 No Maladministration Gentoo Group Limited (202307173) Case 202307173 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring. 15 Aug 2024 Partial Maladministration Hightown Housing Association Limited (202400264) Case 202400264 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the … 15 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202226196) Case 202226196 · Managing Relations REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Aug 2024 Partial Maladministration Islington Council (202335068) Case 202335068 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A faulty window. A sewage … 15 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203338) Case 202203338 · Managing Relations The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. …