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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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28 Jun 2023 Reasonable Redress Bromford Housing Group Limited (202215674) Case 202215674 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s boiler. 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202223313) Case 202223313 · Old Property Condition migrated-2025 The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property. 28 Jun 2023 Maladministration Great Yarmouth Borough Council (202201561) Case 202201561 · Information and data management The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling … 28 Jun 2023 Partial Maladministration Guinness Housing Association Limited (202121759) Case 202121759 · Managing Relations REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jun 2023 Maladministration Hammersmith and Fulham Council (202016649) Case 202016649 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. 28 Jun 2023 Partial Maladministration Home Group Limited (202118954) Case 202118954 · Estate Management The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents … 28 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202014780) Case 202014780 · Information and data management The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A … 28 Jun 2023 Maladministration Hyde Housing Association Limited (202102289) Case 202102289 · Estate Management The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement … 28 Jun 2023 Partial Maladministration Islington Council (202010660) Case 202010660 · Financial The complaint is about: The landlord’s handling of repairs to the roof of the building. The landlord’s response to the … 28 Jun 2023 Partial Maladministration Islington Council (202103095) Case 202103095 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the consent that was granted for works affecting the communal area of … 28 Jun 2023 Maladministration Islington Council (202114943) Case 202114943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The … 28 Jun 2023 Maladministration Islington Council (202201138) Case 202201138 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has … 28 Jun 2023 No Maladministration Leeds City Council (202204673) Case 202204673 · Managing Relations The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living … 28 Jun 2023 Partial Maladministration Lincolnshire Housing Partnership Limited (202118675) Case 202118675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s claim that the property did not meet her disability needs … 28 Jun 2023 Partial Maladministration London Borough of Ealing (202127721) Case 202127721 · Managing Relations This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112331) Case 202112331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112842) Case 202112842 · Estate Management The complaint is about the landlord’s handling of: Responsibility for the maintenance of a drain. Moving of a boundary fence. … 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111018) Case 202111018 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling. 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202123168) Case 202123168 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint. 28 Jun 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202200127) Case 202200127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of … 28 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201490) Case 202201490 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to transfer. Complaints handling. 28 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202120675) Case 202120675 · Estate Management The complaint is about the landlord’s response to: A fly infestation and its handling of associated repairs. Communal door repairs. … 28 Jun 2023 Partial Maladministration Newcastle City Council (202111388) Case 202111388 · Financial The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the … 28 Jun 2023 Severe Maladministration Notting Hill Genesis (NHG) (202005633) Case 202005633 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about damp and mould in the property. The landlord’s … 28 Jun 2023 Maladministration Peabody Trust (202201395) Case 202201395 · Managing Relations The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint. 28 Jun 2023 Partial Maladministration Peabody Trust (202204607) Case 202204607 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 28 Jun 2023 No Maladministration Saxon Weald (202207788) Case 202207788 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours. 28 Jun 2023 Severe Maladministration Southern Housing Group Limited (202218230) Case 202218230 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof … 28 Jun 2023 Maladministration Wandle Housing Association Limited (202123253) Case 202123253 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint. 27 Jun 2023 No Maladministration Accent Housing Limited (202203580) Case 202203580 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a … 27 Jun 2023 Maladministration Aster Group Limited (202201448) Case 202201448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour … 27 Jun 2023 Maladministration Brighton and Hove City Council (202012680) Case 202012680 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to repairs. 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202000555) Case 202000555 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202015858) Case 202015858 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire … 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property. 27 Jun 2023 Maladministration Clarion Housing Association Limited (202202320) Case 202202320 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This … 27 Jun 2023 Maladministration Hyde Housing Association Limited (202109935) Case 202109935 · Financial This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint. 27 Jun 2023 Maladministration Islington Council (202217733) Case 202217733 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that … 27 Jun 2023 Severe Maladministration Lewisham Council (202202867) Case 202202867 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling … 27 Jun 2023 Maladministration London Borough of Ealing (202121301) Case 202121301 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, … 27 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119970) Case 202119970 · Managing Relations The complaint is about the landlord’s: Handling of reports that the resident had been injured due to the condition of … 27 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207961) Case 202207961 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a … 27 Jun 2023 Maladministration Longhurst Group Limited (202222192) Case 202222192 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and … 27 Jun 2023 No Maladministration Newcastle City Council (202213013) Case 202213013 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. … 27 Jun 2023 Partial Maladministration Orbit Group Limited (202202744) Case 202202744 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. … 27 Jun 2023 Maladministration Peabody Trust (202007657) Case 202007657 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service … 27 Jun 2023 Partial Maladministration Peabody Trust (202011460) Case 202011460 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the … 27 Jun 2023 Partial Maladministration Sanctuary Housing Association (202213616) Case 202213616 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise from a water pump. The associated complaint. 27 Jun 2023 Partial Maladministration Stevenage Borough Council (202205029) Case 202205029 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling.