Southway Housing Trust (Manchester) Limited (202104948)
The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Housing Association Limited (202208805)
The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.
The Guinness Partnership Limited (202214038)
The complaint is about the landlord’s response to the resident’s report of a leak.
The Guinness Partnership Limited (202217512)
The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.
Abri Group Limited (202205248)
The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.
Bromford Housing Group Limited (202215674)
The complaint concerns the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202101002)
The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.
Clarion Housing Association Limited (202223313)
The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property.
Great Yarmouth Borough Council (202201561)
The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.
Guinness Housing Association Limited (202121759)
REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hammersmith and Fulham Council (202016649)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.
Home Group Limited (202118954)
The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents reports of the lack of communal maintenance at his property. Communication and complaint handling.
Hyde Housing Association Limited (202014780)
The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A fire alarm repair. A communal door repair. The resident’s request for replacement flooring after a leak. A boundary fence repair. Paintwork on the exterior of the building. The resident’s reports …
Hyde Housing Association Limited (202102289)
The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. This report has also considered: Record keeping. Complaints handling.
Islington Council (202010660)
The complaint is about: The landlord’s handling of repairs to the roof of the building. The landlord’s response to the resident’s reports about the standard of workmanship provided by the landlord. The landlord’s complaint handling. The landlord’s handling of repairs to the roof of the building in 2009. The level …
Islington Council (202103095)
The landlord’s response to the resident’s complaint about the consent that was granted for works affecting the communal area of her building.
Islington Council (202114943)
The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The landlord’s complaint handling.
Islington Council (202201138)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Leeds City Council (202204673)
The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living room floor; response to the resident’s reports of issues with the side path; handling of repairs to the garden fence; and response to the resident’s concerns about discrimination and equality.
Lincolnshire Housing Partnership Limited (202118675)
The complaint is about the landlord’s: Response to the resident’s claim that the property did not meet her disability needs when let to her. Handling of the resident’s request for adaptation works and repairs . Complaints handling.
London Borough of Ealing (202127721)
This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the time of the resident’s mutual exchange. The landlord’s response to the resident’s repair requests, including the electrics, window restrictors, a leak in the kitchen, and a broken back door lock. …
London Borough of Newham (202112331)
The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated complaint.
London Borough of Newham (202112842)
The complaint is about the landlord’s handling of: Responsibility for the maintenance of a drain. Moving of a boundary fence. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202111018)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling.
London & Quadrant Housing Trust (L&Q) (202123168)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202200127)
The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of various repairs and historical anti-social behaviour; the associated complaint.
London & Quadrant Housing Trust (L&Q) (202201490)
The complaint is about the landlord’s: Handling of the resident’s request to transfer. Complaints handling.
Metropolitan Thames Valley Housing (MTV) (202120675)
The complaint is about the landlord’s response to: A fly infestation and its handling of associated repairs. Communal door repairs. The Ombudsman has also assessed the landlord’s: Complaint handling. Record keeping.
Newcastle City Council (202111388)
The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the landlord completed an electrical rewire and modernisation works at the resident’s property. the associated complaint.
Notting Hill Genesis (NHG) (202005633)
The complaint is about: The landlord’s response to the resident’s reports about damp and mould in the property. The landlord’s handling of the complaint.
Peabody Trust (202201395)
The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint.
Peabody Trust (202204607)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for additional rehousing priority due to overcrowding and for medical reasons.
Saxon Weald (202207788)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours.
Southern Housing Group Limited (202218230)
The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof and the resulting internal damage. handling of the complaint.
Wandle Housing Association Limited (202123253)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint.
Accent Housing Limited (202203580)
The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a drain replacement.
Aster Group Limited (202201448)
The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour (ASB). The resident’s request for a management move.
Brighton and Hove City Council (202012680)
The complaint is about the landlord’s response to the resident’s reports in relation to repairs.
Clarion Housing Association Limited (202000555)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s reports of repairs required to the roof and bathroom.
Clarion Housing Association Limited (202015858)
The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire safety. The landlord’s level of communication. The landlord’s response to the resident’s request to buy back the property. The Ombudsman has investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202117029)
The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.
Clarion Housing Association Limited (202202320)
The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This Service has also considered the handling of the resident’s associated complaint.
Hyde Housing Association Limited (202109935)
This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.
Islington Council (202217733)
The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that she was experiencing ingress of urine through her hallway ceiling; the landlord’s complaint handling.
Lewisham Council (202202867)
The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling of the associated repairs.
London Borough of Ealing (202121301)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, the bedroom windows and the bathroom ceiling. The landlord’s handling of the related communications and complaint.
London & Quadrant Housing Trust (L&Q) (202119970)
The complaint is about the landlord’s: Handling of reports that the resident had been injured due to the condition of the kitchen worktop; Handling of the resident’s request to have his carpet cleaned or replaced after paint or sealant was spilt on it; Handling of the replacement of the kitchen …
London & Quadrant Housing Trust (L&Q) (202207961)
The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a secure parking space. Complaint handling.
Longhurst Group Limited (202222192)
The complaint is about the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and the level of compensation offered for this.
Newcastle City Council (202213013)
The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. access to an electrical cupboard. an intercom system.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)