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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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18 Mar 2022 No Maladministration Severnside Housing (202115584) Case 202115584 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 17 Mar 2022 No Maladministration Catalyst Housing Limited (202111784) Case 202111784 · Financial The complaint is about the landlord’s recovery of arrears on the resident’s rent account. 17 Mar 2022 No Maladministration Impact Housing Association Limited (202106764) Case 202106764 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service … 17 Mar 2022 No Maladministration Magenta Living (202114295) Case 202114295 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas. 17 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202009265) Case 202009265 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for an EWS1 form. 17 Mar 2022 Outside Jurisdiction Sheffield City Council (202123141) Case 202123141 · ASB/Abuse/Nuisance The complaint concerns the Council’s assessment of the resident’s application to be re-housed. 16 Mar 2022 Reasonable Redress Abri Group Limited (202103454) Case 202103454 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling. 16 Mar 2022 Maladministration Catalyst Housing Limited (202105781) Case 202105781 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan … 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202104837) Case 202104837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is … 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202011238) Case 202011238 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for a missed appointment. 16 Mar 2022 Partial Maladministration Paragon Asra Housing Limited (202005865) Case 202005865 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman … 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 16 Mar 2022 Partial Maladministration Westminster City Council (201916034) Case 201916034 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti … 15 Mar 2022 Partial Maladministration A2Dominion Housing Group Limited (201913356) Case 201913356 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to … 15 Mar 2022 Maladministration Birmingham City Council (202109631) Case 202109631 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also … 15 Mar 2022 Partial Maladministration Brent Council (202008458) Case 202008458 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's … 15 Mar 2022 Mediation Hackney Council (202008118) Case 202008118 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property. 15 Mar 2022 No Maladministration Hackney Council (202103426) Case 202103426 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of noise transference from another property. 15 Mar 2022 No Maladministration Home Group Limited (202004272) Case 202004272 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from … 15 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202005079) Case 202005079 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the … 15 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202106485) Case 202106485 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a support worker. 15 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202110558) Case 202110558 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling. 15 Mar 2022 Partial Maladministration Newlon Housing Trust (202007792) Case 202007792 · Financial The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to … 15 Mar 2022 No Maladministration Nuneaton and Bedworth Borough Council (202114352) Case 202114352 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance. 15 Mar 2022 No Maladministration Rochdale Boroughwide Housing Limited (202114274) Case 202114274 · Estate Management The complaint is about the landlord’s response to the resident’s request for repairs to her driveway. 15 Mar 2022 Partial Maladministration South Holland District Council (202104237) Case 202104237 · Managing Relations REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 15 Mar 2022 Maladministration Sovereign Housing Association Limited (202011600) Case 202011600 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in … 15 Mar 2022 Partial Maladministration Westminster City Council (202100951) Case 202100951 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the … 14 Mar 2022 Maladministration Birmingham City Council (202117144) Case 202117144 · Estate Management The complaint is about the landlord’s response to the resident’s query about window cleaning. 14 Mar 2022 No Maladministration London & Quadrant Housing Trust (202108067) Case 202108067 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 14 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202108941) Case 202108941 · Managing Relations REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 14 Mar 2022 Maladministration Salix Homes Limited (202109487) Case 202109487 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended … 14 Mar 2022 Maladministration Southern Housing Group Limited (202008950) Case 202008950 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s … 11 Mar 2022 No Maladministration Camden Council (202106518) Case 202106518 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to … 11 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202013334) Case 202013334 · Old Property Condition migrated-2025 The resident has complained about the replacement of her windows. 11 Mar 2022 Outside Jurisdiction Clarion Housing Association Limited (202103089) Case 202103089 · Financial The complaint concerns damage to the resident’s possessions. 11 Mar 2022 No Maladministration Dudley Metropolitan Borough Council (202118269) Case 202118269 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden. 11 Mar 2022 No Maladministration ForHousing Limited (202102396) Case 202102396 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint. 11 Mar 2022 Partial Maladministration Golding Homes Limited (202014847) Case 202014847 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s … 11 Mar 2022 Maladministration Lambeth Council (202101047) Case 202101047 · ASB/Abuse/Nuisance The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping. 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 11 Mar 2022 Maladministration Onward Homes Limited (202102755) Case 202102755 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home. 11 Mar 2022 Partial Maladministration Southwark Council (202103844) Case 202103844 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint. 11 Mar 2022 Maladministration The Guinness Partnership Limited (202115088) Case 202115088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home. 10 Mar 2022 No Maladministration Clarion Housing Association Limited (202113685) Case 202113685 · Managing Relations The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints … 10 Mar 2022 No Maladministration Kingston upon Thames Council (202104408) Case 202104408 · Financial The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a … 10 Mar 2022 No Maladministration Leeds City Council (202101194) Case 202101194 · ASB/Abuse/Nuisance REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2022 No Maladministration LiveWest Homes Limited (202016803) Case 202016803 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).