Severnside Housing (202115584)
The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Catalyst Housing Limited (202111784)
The complaint is about the landlord’s recovery of arrears on the resident’s rent account.
Impact Housing Association Limited (202106764)
The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service Agent (CSA) during a telephone call on 2 February 2021.
Magenta Living (202114295)
The complaint is about the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas.
Metropolitan Housing Trust Limited (202009265)
This complaint is about the landlord’s handling of the resident’s request for an EWS1 form.
Sheffield City Council (202123141)
The complaint concerns the Council’s assessment of the resident’s application to be re-housed.
Abri Group Limited (202103454)
The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.
Catalyst Housing Limited (202105781)
The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan and associated issues.
Community Gateway Association Limited (202015749)
The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the resident’s complaint is about the landlord making an unannounced visit …
Metropolitan Thames Valley Housing (202104837)
The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is situated in, causing consequential damp to his ceiling.
Metropolitan Thames Valley Housing (MTV) (202011238)
The complaint is about the level of compensation offered by the landlord for a missed appointment.
Paragon Asra Housing Limited (202005865)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202115334)
The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.
Westminster City Council (201916034)
The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s enquiries concerning dog ownership. Response to the resident’s reports of draughts coming through the windows and doors at the property. Response to the …
A2Dominion Housing Group Limited (201913356)
The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to the resident’s reports of fire doors being left open. The landlord’s response to the resident’s reports of a malfunctioning fire alarm panel. The landlord’s complaint handling.
Birmingham City Council (202109631)
The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.
Brent Council (202008458)
This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's request to be rehoused.
Hackney Council (202008118)
The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.
Hackney Council (202103426)
The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.
Home Group Limited (202004272)
The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.
London & Quadrant Housing Trust (202005079)
The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the resident’s gas supply; the subsequent boiler repairs, and; complaint handling.
Metropolitan Housing Trust Limited (202106485)
The complaint is about the landlord’s handling of the resident’s request for a support worker.
Metropolitan Thames Valley Housing (202110558)
The complaint is about: The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling.
Newlon Housing Trust (202007792)
The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to the flooring outside the property and the associated drainage issue. administration of the service charge account. handling of the resident’s reports of noise coming from the energy centre at night. …
Nuneaton and Bedworth Borough Council (202114352)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.
Rochdale Boroughwide Housing Limited (202114274)
The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.
South Holland District Council (202104237)
REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southwark Council (202103972)
The complaint is about a pest infestation at the leaseholder’s property.
Sovereign Housing Association Limited (202011600)
The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas.
Westminster City Council (202100951)
This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the resident’s request for a property transfer.
Birmingham City Council (202117144)
The complaint is about the landlord’s response to the resident’s query about window cleaning.
London & Quadrant Housing Trust (202108067)
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
London & Quadrant Housing Trust (202108941)
REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Salix Homes Limited (202109487)
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended her home to carry out a repair.
Southern Housing Group Limited (202008950)
This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s bath.
Camden Council (202106518)
The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.
Clarion Housing Association Limited (202013334)
The resident has complained about the replacement of her windows.
Clarion Housing Association Limited (202103089)
The complaint concerns damage to the resident’s possessions.
Dudley Metropolitan Borough Council (202118269)
The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.
ForHousing Limited (202102396)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint.
Golding Homes Limited (202014847)
This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s boiler; the resident’s reports of damp affecting her property.
Lambeth Council (202101047)
The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.
London & Quadrant Housing Trust (202111792)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.
Onward Homes Limited (202102755)
The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.
Southwark Council (202103844)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint.
The Guinness Partnership Limited (202115088)
The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.
Clarion Housing Association Limited (202113685)
The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.
Kingston upon Thames Council (202104408)
The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.
Leeds City Council (202101194)
REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
LiveWest Homes Limited (202016803)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)