One Housing Group (202012573)
The complaint is about: the landlord’s decision not to remove a tree. The delay in the landlord’s response to the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Group Limited (201906190)
REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Royal Borough of Kensington and Chelsea (202009234)
This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling of the resident’s request for rehousing. The landlord’s complaints handling.
Southern Housing Group Limited (201915218)
The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a claim for possession of the property. How the landlord handled reports of anti-social behaviour (ASB) against her and her household, including the actions of a particular member of staff. The …
Waltham Forest Council (202006852)
REPORT COMPLAINT 202006852 Waltham Forest Council 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Watford Community Housing Trust (202008650)
This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y and Ms Z) after 16 September 2020. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms X and Ms Y) between 18 March 2019 …
Catalyst Housing Limited (202003309)
The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.
Community Gateway Association Limited (202002560)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 pandemic; Handling of an asbestos survey at the resident’s property during the Covid-19 pandemic; Complaint handling.
Great Places Housing Group Limited (201913746)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Haringey Council (202005551)
REPORT COMPLAINT 202005551 Haringey Council 29 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Karbon Homes Limited (201906063)
The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint.
London & Quadrant Housing Trust (202000937)
The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a burglary.
Midland Heart Limited (202000360)
The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.
North Tyneside Council (201915018)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Orbit Group Limited (201912684)
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Peabody Trust 2018 (202001588)
The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up repairs.
Peabody Trust 2018 (202007451)
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.
Clarion Housing Association Limited (202000626)
The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not addressed all the outstanding repairs or complaint issues by the time of the final response. The landlord provided poor customer service during the repairs and complaint procedure. The cost of …
Cotman Housing Association Limited (201914754)
In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the resident for damages caused by a boiler leak in January 2019. The resident is charged a different amount to other residents of similar properties on the same road. The landlord …
A2Dominion Housing Group Limited (201914932)
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
Orbit Group Limited (202002942)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Peabody Trust (201904945)
The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling.
Sanctuary Housing Association (202009170)
The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; complaints handling.
Anchor Hanover Group (202008755)
The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.
Birmingham City Council (202007242)
The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the landlord’s complaints handling.
Cambridge City Council (202009399)
The complaint is about the landlord’s application of its abandonment process to the resident.
Cross Keys Homes Limited (202003275)
This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings damaged by damp and mould at her previous property. Duplication of rent resulting in rent arrears in 2019. The additional cleaning and decorating required at her new property prior to …
Leeds City Council (201909241)
The complaint is about the landlord’s: handling of repairs to remedy damp in the resident’s property, response to the resident’s report of his new toilet being unsuitable, complaint handling
Leeds City Council (202000707)
This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property.
Network Homes Limited (202007379)
The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties.
Peabody Trust 2018 (202004640)
The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.
Birmingham City Council (202009260)
The complaint is about the landlord's response to the resident's request to replace the kitchen.
Hammersmith and Fulham Council (202008846)
The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of redress offered by the landlord for the delay, distress and inconvenience caused. The landlord’s response to the request for redress for damage to the resident and his tenant’s personal belongings. …
Poole Housing Partnership Ltd (202001799)
The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould and other repairs required in the property. The resident’s request to be rehoused due to the issues and overcrowding in the property.
Red Kite Community Housing Limited (201915237)
The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating system. The upgrade work to the electrics. The asbestos removal. The handling of a decant. The lack of a damp-proof course in the property. Complaint handling.
Sandwell Metropolitan Borough Council (201906786)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
East Devon District Council (202008910)
The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.
South Tyneside Homes (201908131)
REPORT COMPLAINT 201908131 South Tyneside Homes 23 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Walsall Housing Group Limited (202000914)
The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.
East Midlands Housing Group Limited (201913963)
The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof. Handling of complaints raised about behaviour of contractors when attending repairs. Delay in holding the stage two complaint panel hearing.
Gentoo Group Limited (202006624)
The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had been agreed that they would not have any contact with …
Leeds City Council (202007155)
The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works to the property.
London & Quadrant H T (201912314)
This complaint is about the landlord’s handling of: repairs to the resident’s home; the related complaint.
Notting Hill Home Ownership Limited (202001957)
The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.
Southwark Council (202004554)
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
Southwark Council (202005132)
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
Waltham Forest Council (202000574)
The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers.
Waltham Forest Council (202005257)
REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Incommunities Limited (202011217)
The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and bathroom sinks.
Jigsaw Homes Group Limited (202007735)
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)