Notting Hill Genesis (202402941)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Platform Housing Group Limited (202405280)
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
Southern Housing (202502888)
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]
St Albans City and District Council (202501155)
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
City of Wolverhampton Council (202430978)
The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the resident. The associated complaint.
Clarion Housing Association Limited (202340162)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
London Borough of Barnet (202424785)
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
London Borough of Hounslow (202452472)
The resident’s complaint is about the landlord’s handling of damp and mould.
London Borough of Lambeth (202335573)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
Octavia Housing (202405592)
The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The landlord’s response to reports of damp and mould. The landlord's response to reports of nuisance from the adjacent nursery including children playing in the garden, inappropriate storage of waste, and …
Southwark Council (202343514)
The complaint is about the landlord’s handling of a water leak.
Aster Group Limited (202341575)
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
Birmingham City Council (202453351)
The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202344799)
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
Metropolitan Thames Valley Housing (MTV) (202324724)
The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202406744)
The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202453328)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Sanctuary Housing Association (202338359)
The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.
Sanctuary Housing Association (202411119)
The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint.
South Derbyshire District Council (202425889)
The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.
Southern Housing (202315785)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated complaint.
A2Dominion Housing Group Limited (202339265)
The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced in 2015. the resident’s concerns that its contact was intimidating and a form of harassment. We have also investigated the landlord’s handling of her associated complaint.
Clarion Housing Association Limited (202323546)
The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint.
London Borough of Hounslow (202343142)
The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the landlords complaint handling.
Metropolitan Thames Valley Housing (MTV) (202409859)
The complaint is about the landlord’s handling of a leak in the living room and associated damp.
Southern Housing (202340006)
This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202329094)
The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.
London Borough of Islington (202403833)
The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.
Notting Hill Genesis (202338131)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.
Sanctuary Housing Association (202343098)
The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the lifts. Repairs to the communal door. We have also considered the landlord’s complaint handling.
Southwark Council (202424441)
The complaint is about the landlord’s handling of: A leak from above. The formal complaint.
Southwark Council (202425793)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.
Southwark Council (202426170)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.
Sovereign Network Group (202428352)
The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.
Sovereign Network Group (202448707)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets and a new toilet. the associated complaint.
Sovereign Network Group (202501012)
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The Guinness Partnership Limited (202453050)
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Barnsley Metropolitan Borough Council (202343326)
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
Clarion Housing Association Limited (202333013)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.
London Borough of Lewisham (202427559)
The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202332554)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London & Quadrant Housing Trust (202424059)
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
Peabody Trust (202447629)
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202407153)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. Associated complaint.
Southern Housing (202415515)
The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling of the complaint.
South Tyneside Council (202314195)
The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.
Stevenage Borough Council (202321733)
The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint.
Westminster Community Homes Limited (202422536)
This complaint is about the landlord’s response to the resident’s reports of: Drainage issues outside his property. A leak in July 2024, causing damage to his kitchen. Damp, mould, silverfish and a sewage smell in his bathroom. Increased energy costs due to a loss of communal heating. The Ombudsman has …
A2Dominion Housing Group Limited (202435969)
The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)