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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

Most recent first
30 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202329648) Case 202329648 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB) 30 Sep 2025 Maladministration Shropshire Council (202409618) Case 202409618 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs … 30 Sep 2025 Maladministration Slough Borough Council (202217555) Case 202217555 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling. 30 Sep 2025 Partial Maladministration Soha Housing Limited (202318878) Case 202318878 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. … 30 Sep 2025 Maladministration Soho Housing Association Limited (202411916) Case 202411916 · Managing Relations The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. … 30 Sep 2025 Partial Maladministration Southern Housing (202335924) Case 202335924 · Managing Relations The complaint is about the landlord’s: communication with the resident about lowering her ceiling. response to the resident’s requests for … 30 Sep 2025 Outside Jurisdiction Southern Housing (202338859) Case 202338859 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about the personal impact she experienced as a result … 30 Sep 2025 Partial Maladministration Southern Housing (202339455) Case 202339455 · Financial The complaint is about the landlord’s handling of: The resident’s reports about a ground floor communal door, her mailbox, flat … 30 Sep 2025 Maladministration Southern Housing (202342145) Case 202342145 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the … 30 Sep 2025 Maladministration Southern Housing (202405212) Case 202405212 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s garden and fence. The Ombudsman has also investigated … 30 Sep 2025 Maladministration Southwark Council (202332723) Case 202332723 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will … 30 Sep 2025 Partial Maladministration Sovereign Network Group (202419189) Case 202419189 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding asbestos … 30 Sep 2025 Maladministration Sovereign Network Group (202430258) Case 202430258 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling. 30 Sep 2025 Maladministration Sovereign Network Group (202501881) Case 202501881 · Responsive repairs/activity The complaint is about the landlord’s handling of a repair to a leak. 30 Sep 2025 Partial Maladministration Stockport Homes Limited (202329955) Case 202329955 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response the resident’s request for … 30 Sep 2025 Partial Maladministration Stonewater Limited (202332610) Case 202332610 · Managing Relations The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the … 30 Sep 2025 Maladministration Stonewater Limited (202334196) Case 202334196 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from … 30 Sep 2025 Maladministration Stonewater Limited (202401522) Case 202401522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s … 30 Sep 2025 Maladministration Stonewater Limited (202429649) Case 202429649 · Responsive repairs/activity The complaint is about the landlord’s handling of window repairs. 30 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202435497) Case 202435497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent … 30 Sep 2025 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202438721) Case 202438721 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The … 30 Sep 2025 Maladministration The Riverside Group Limited (202343088) Case 202343088 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at … 30 Sep 2025 Maladministration The Riverside Group Limited (202347256) Case 202347256 · Managing Relations The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also … 30 Sep 2025 Maladministration Vivid Housing Limited (202421339) Case 202421339 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs. 30 Sep 2025 No Maladministration Vivid Housing Limited (202427889) Case 202427889 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for works to her water-logged garden. 30 Sep 2025 Maladministration Welwyn Hatfield Borough Council (202419593) Case 202419593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor … 30 Sep 2025 Maladministration Yorkshire Housing Limited (202424047) Case 202424047 · Estate Management The complaint is about the landlord’s handling of the removal of trees from the resident’s garden. 29 Sep 2025 Maladministration A2Dominion Housing Group Limited (202344448) Case 202344448 · Managing Relations The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up … 29 Sep 2025 Maladministration Abri Group Limited (202433137) Case 202433137 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 29 Sep 2025 Outside Jurisdiction Amplius Living (202414452) Case 202414452 · Financial The complaint is about the landlord’s alleged failure to properly manage service charges which she believed led to her incurring … 29 Sep 2025 Partial Maladministration Arun District Council (202441445) Case 202441445 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint. 29 Sep 2025 Maladministration Bristol City Council (202331720) Case 202331720 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling. 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 29 Sep 2025 Maladministration East End Homes Limited (202435034) Case 202435034 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint. 29 Sep 2025 Maladministration ForHousing Limited (202445239) Case 202445239 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of rats at her property. 29 Sep 2025 Maladministration Home Group Limited (202219606) Case 202219606 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in … 29 Sep 2025 Partial Maladministration Home Group Limited (202442339) Case 202442339 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage … 29 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202425028) Case 202425028 · Financial The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase … 29 Sep 2025 Maladministration Jigsaw Homes Group Limited (202341761) Case 202341761 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs to a communal car gate. 29 Sep 2025 No Maladministration Livv Housing Group (202315932) Case 202315932 · Managing Relations The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about … 29 Sep 2025 Maladministration London Borough of Barking and Dagenham (202452161) Case 202452161 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request. 29 Sep 2025 Maladministration London Borough of Barnet (202439737) Case 202439737 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered … 29 Sep 2025 Maladministration London Borough of Ealing (202319198) Case 202319198 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered … 29 Sep 2025 Partial Maladministration London Borough of Lambeth (202339244) Case 202339244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 … 29 Sep 2025 Maladministration London Borough of Lambeth (202441786) Case 202441786 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s … 29 Sep 2025 Maladministration London Borough of Lambeth (202500713) Case 202500713 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. … 29 Sep 2025 Partial Maladministration London Borough of Tower Hamlets (202303693) Case 202303693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to … 29 Sep 2025 Reasonable Redress London Borough of Tower Hamlets (202338185) Case 202338185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also … 29 Sep 2025 Maladministration London Borough of Wandsworth (202337234) Case 202337234 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved … 29 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202317968) Case 202317968 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to a break-in at the resident’s property.