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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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23 Aug 2024 Maladministration Together Housing Association Limited (202327540) Case 202327540 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for … 23 Aug 2024 No Maladministration Torus62 Limited (202214715) Case 202214715 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a theft from his property. 23 Aug 2024 Maladministration Tower Hamlets Homes (202223024) Case 202223024 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water. 23 Aug 2024 Partial Maladministration Unity Housing Association Limited (202308746) Case 202308746 · Old Complaints Handling categories The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also … 23 Aug 2024 Partial Maladministration Westminster City Council (202217291) Case 202217291 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the … 22 Aug 2024 Partial Maladministration Camden Council (202323962) Case 202323962 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the … 22 Aug 2024 Maladministration Cyron Housing Co-operative Limited (202218048) Case 202218048 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the cleaning of a communal area. Associated formal … 22 Aug 2024 Maladministration Dacorum Borough Council (202314190) Case 202314190 · Information and data management The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also … 22 Aug 2024 Maladministration East Devon District Council (202306755) Case 202306755 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint that its contractor damaged his washing machine. 22 Aug 2024 Maladministration Harlow District Council (202300425) Case 202300425 · Managing Relations The complaint is about the landlords handling of: Repairs to the front porch. The associated complaint. 22 Aug 2024 Maladministration Hyde Housing Association Limited (202335754) Case 202335754 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of … 22 Aug 2024 Maladministration Lambeth Council (202318349) Case 202318349 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of leaks from the roof and windows of the resident’s building, … 22 Aug 2024 Partial Maladministration London Borough of Hounslow (202233314) Case 202233314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance … 22 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202228106) Case 202228106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water pressure issues. This Service has also considered … 22 Aug 2024 Maladministration Notting Hill Genesis (202335114) Case 202335114 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns that her front door may not be fire safety … 22 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202345782) Case 202345782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to … 22 Aug 2024 Partial Maladministration Orbit Group Limited (202316906) Case 202316906 · Financial This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the … 22 Aug 2024 Maladministration Orbit Group Limited (202324425) Case 202324425 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202223017) Case 202223017 · Estate Management The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202314012) Case 202314012 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the … 22 Aug 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202331302) Case 202331302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property. 22 Aug 2024 Partial Maladministration Royal Borough of Kensington and Chelsea (202342331) Case 202342331 · Moving/Buying/Selling Home REPORT COMPLAINT 202342331 Royal Borough of Kensington and Chelsea 22 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 22 Aug 2024 Partial Maladministration Salix Homes Limited (202230622) Case 202230622 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for compensation. The resident’s request to move. 22 Aug 2024 Partial Maladministration Southern Housing (202224263) Case 202224263 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks and associated damp and mould affecting her … 22 Aug 2024 Maladministration Southwark Council (202306807) Case 202306807 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room door frame. The Ombudsman has considered the … 22 Aug 2024 Maladministration The Guinness Partnership Limited (202114051) Case 202114051 · Old Complaints Handling categories The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and … 22 Aug 2024 Partial Maladministration Your Housing Limited (202317744) Case 202317744 · Financial The complaint is about: The level of the service charge and the quality of the communal services paid for through … 21 Aug 2024 Maladministration Abri Group Limited (202322589) Case 202322589 · Managing Relations The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service … 21 Aug 2024 Partial Maladministration Acis Group Limited (202303357) Case 202303357 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; … 21 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202302704) Case 202302704 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. … 21 Aug 2024 Reasonable Redress Connexus Homes Limited (202324193) Case 202324193 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, … 21 Aug 2024 Maladministration Hexagon Housing Association Limited (202309596) Case 202309596 · Managing Relations The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint. 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Partial Maladministration Lewisham Council (202325734) Case 202325734 · Managing Relations REPORT COMPLAINT 202325734 Lewisham Council 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Aug 2024 Maladministration London Borough of Barnet (202222088) Case 202222088 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of repairs. Associated complaint. 21 Aug 2024 Maladministration London Borough of Brent (202222273) Case 202222273 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp … 21 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316059) Case 202316059 · ASB/Abuse/Nuisance REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 21 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319427) Case 202319427 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the … 21 Aug 2024 Maladministration Longhurst Group Limited (202304372) Case 202304372 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 21 Aug 2024 Partial Maladministration North West Leicestershire District Council (202318653) Case 202318653 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports … 21 Aug 2024 Maladministration Paragon Asra Housing Limited (202315453) Case 202315453 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 21 Aug 2024 Maladministration Regenda Limited (202339792) Case 202339792 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling. 21 Aug 2024 Maladministration Richmond Housing Partnership Limited (202312796) Case 202312796 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB). 21 Aug 2024 Maladministration Sanctuary Housing Association (202309429) Case 202309429 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal … 21 Aug 2024 Partial Maladministration Sanctuary Housing Association (202316345) Case 202316345 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The … 21 Aug 2024 Maladministration Southwark Council (202305827) Case 202305827 · Managing Relations The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of … 21 Aug 2024 Maladministration Southway Housing Trust (Manchester) Limited (202210234) Case 202210234 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the … 21 Aug 2024 Partial Maladministration West Kent Housing Association (202306820) Case 202306820 · Financial The complaint is about the residents’ reports about the landlord’s handling of; A leak in the bathroom and remedial works … 20 Aug 2024 Maladministration Affordable Housing Communities Limited (202334805) Case 202334805 · Managing Relations The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their …