Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2023 ×

Showing 2,867 of 16,595 decisions

Decisions

Most recent first
30 Jun 2023 Partial Maladministration Stonewater Limited (202126957) Case 202126957 · Financial The complaint is about the landlord’s: response to the resident’s: Subject Access Request (SAR); concerns about her service charge; concerns … 30 Jun 2023 Reasonable Redress Stonewater Limited (202215713) Case 202215713 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom. 30 Jun 2023 No Maladministration Torus62 Limited (202115339) Case 202115339 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos … 30 Jun 2023 Maladministration Tower Hamlets Homes (202209640) Case 202209640 · Managing Relations The complaint is about: The landlord's response to the resident's concerns about the condition of her windows in the property. … 30 Jun 2023 Maladministration Westminster City Council (202122645) Case 202122645 · Managing Relations The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202008357) Case 202008357 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s … 29 Jun 2023 Maladministration A2Dominion Housing Group Limited (202109610) Case 202109610 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202122709) Case 202122709 · Managing Relations The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access … 29 Jun 2023 Partial Maladministration Aster Group Limited (202222222) Case 202222222 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling. 29 Jun 2023 Partial Maladministration Basildon Borough Council (202115032) Case 202115032 · Managing Relations The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How … 29 Jun 2023 No Maladministration Basildon Borough Council (202115819) Case 202115819 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated. 29 Jun 2023 Partial Maladministration Birmingham City Council (202103379) Case 202103379 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of … 29 Jun 2023 No Maladministration Bolton at Home Limited (202207243) Case 202207243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202016549) Case 202016549 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202017611) Case 202017611 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202106834) Case 202106834 · Information and data management REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Maladministration Clarion Housing Association Limited (202124883) Case 202124883 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property. 29 Jun 2023 No Maladministration Clarion Housing Association Limited (202128461) Case 202128461 · Estate Management The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also … 29 Jun 2023 Maladministration Guinness Housing Association Limited (201915461) Case 201915461 · Financial The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling. 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202107939) Case 202107939 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202117487) Case 202117487 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202207336) Case 202207336 · Managing Relations The complaint concerns the landlord’s: 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202114946) Case 202114946 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the fire remediation works, including how long the … 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202206410) Case 202206410 · Managing Relations The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about … 29 Jun 2023 Partial Maladministration Islington Council (202012629) Case 202012629 · Financial The complaint is about the landlord’s handling of: the resident’s report of a sewage leak into her home and her … 29 Jun 2023 Maladministration London Borough of Barnet (202122014) Case 202122014 · Information and data management The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list. 29 Jun 2023 Maladministration London Borough of Newham (202105739) Case 202105739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court … 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202011424) Case 202011424 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets. 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212817) Case 202212817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. … 29 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202207349) Case 202207349 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of … 29 Jun 2023 Maladministration Moat Homes Limited (202120954) Case 202120954 · Managing Relations REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Notting Hill Genesis (NHG) (202127696) Case 202127696 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of difficulties bidding for suitably sized properties , and; … 29 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202200857) Case 202200857 · Information and data management The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s … 29 Jun 2023 Reasonable Redress Octavia Housing (202105707) Case 202105707 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Jun 2023 Maladministration Optivo (now Southern Housing) (202213306) Case 202213306 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s … 29 Jun 2023 Maladministration Peabody Trust (202115548) Case 202115548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The … 29 Jun 2023 Maladministration Peabody Trust (202127669) Case 202127669 · Financial The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint … 29 Jun 2023 Maladministration Peabody Trust (202201791) Case 202201791 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 29 Jun 2023 Maladministration Poole Housing Partnership Ltd (202200485) Case 202200485 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The associated complaint. … 29 Jun 2023 Partial Maladministration Royal Borough Of Greenwich (202221169) Case 202221169 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. Repairs to the resident’s fencing. The associated … 29 Jun 2023 Maladministration Sanctuary Housing Association (202206512) Case 202206512 · Managing Relations REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Partial Maladministration Sanctuary Housing Association (202218488) Case 202218488 · Managing Relations The complaint is about the landlord’s response to: Reports of damp and mould. Vibrations the resident reported. Handling of the … 29 Jun 2023 Partial Maladministration Saxon Weald (202014246) Case 202014246 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the: Reports of noise disturbance and anti-social behaviour (ASB) at the resident’s … 29 Jun 2023 No Maladministration Southwark Council (202102035) Case 202102035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff … 29 Jun 2023 Severe Maladministration Southwark Council (202113988) Case 202113988 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by … 29 Jun 2023 Severe Maladministration Southway Housing Trust (Manchester) Limited (202104948) Case 202104948 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered … 29 Jun 2023 Maladministration Sovereign Housing Association Limited (202208805) Case 202208805 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. … 29 Jun 2023 Maladministration The Guinness Partnership Limited (202214038) Case 202214038 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak. 29 Jun 2023 Maladministration The Guinness Partnership Limited (202217512) Case 202217512 · Estate Management The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order … 28 Jun 2023 Maladministration Abri Group Limited (202205248) Case 202205248 · Managing Relations The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.