Peabody Trust (202116900)
The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and the subsequent compensation at the time of its final response.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202201042)
The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s reports of repairs to the windows. Complaint handling.
Sandbourne Housing Association (202004362)
The complaint is about the landlord’s: Response to the Covid pandemic. Presence of staff onsite during the pandemic. Handling of the resident’s transfer application. Handling of the video taken of the resident. Handling of the complaint.
Silva Homes Limited (202124594)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould; Complaint handling; Record keeping.
Southern Housing Group Limited (202201579)
REPORT COMPLAINT 2022015799 Southern Housing Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Stonewater Limited (202126957)
The complaint is about the landlord’s: response to the resident’s: Subject Access Request (SAR); concerns about her service charge; concerns about its communications with her GP; response to the resident’s reports about various repair issues in her kitchen, including the: units extractor fan; paint; window; complaints handling.
Stonewater Limited (202215713)
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom.
Torus62 Limited (202115339)
The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.
Tower Hamlets Homes (202209640)
The complaint is about: The landlord's response to the resident's concerns about the condition of her windows in the property. The landlord’s associated complaint handling.
Westminster City Council (202122645)
The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
A2Dominion Housing Group Limited (202008357)
The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s reports about the felling of a tree and the subsequent damage caused to the property. The resident’s concerns about the electrics at the property. The resident’s reports of issues with …
A2Dominion Housing Group Limited (202109610)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202122709)
The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access her belongings in storage.
Aster Group Limited (202222222)
The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling.
Basildon Borough Council (202115032)
The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How the landlord managed the resident’s associated complaint.
Basildon Borough Council (202115819)
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.
Birmingham City Council (202103379)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of the resident’s concerns about the CCTV cameras attached to the block. The landlord’s complaints handling.
Bolton at Home Limited (202207243)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.
Clarion Housing Association Limited (202016549)
The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The resident’s request for a management transfer to another property. The resident’s reports of anti-social behaviour. The resident’s complaint.
Clarion Housing Association Limited (202017611)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming the tenant. Concerns regarding an electrical inspection. Request for a copy of the tenancy agreement for the property. The Ombudsman has also considered the landlord’s complaint handling as part of …
Clarion Housing Association Limited (202106834)
REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Clarion Housing Association Limited (202124883)
The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property.
Clarion Housing Association Limited (202128461)
The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.
Guinness Housing Association Limited (201915461)
The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling.
Hammersmith and Fulham Council (202107939)
The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s requests regarding redecoration works to her property. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202117487)
The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202207336)
The complaint concerns the landlord’s:
Hyde Housing Association Limited (202114946)
The complaint is about the landlord’s handling of: The resident’s concerns about the fire remediation works, including how long the works took to complete. The resident’s request for an EWS1 form. The resident’s concerns about the level of service charges. The landlord’s complaints handling.
Hyde Housing Association Limited (202206410)
The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about staff. The landlord’s complaint handling.
Islington Council (202012629)
The complaint is about the landlord’s handling of: the resident’s report of a sewage leak into her home and her concern that it did not adequately investigate the cause. the resident’s report of items disposed of after the leak. the installation of extra radiators in the resident’s home. the resident’s …
London Borough of Barnet (202122014)
The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.
London Borough of Newham (202105739)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court case concerning rent arrears. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202011424)
The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets.
London & Quadrant Housing Trust (L&Q) (202212817)
The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. the resident’s formal complaint.
Metropolitan Thames Valley Housing (MTV) (202207349)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of damp and mould forming and their request for a decant. The associated complaint.
Moat Homes Limited (202120954)
REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (NHG) (202127696)
The complaint is about: the landlord’s response to the resident’s reports of difficulties bidding for suitably sized properties , and; the landlord’s consideration of the resident’s priority banding.
Notting Hill Genesis (NHG) (202200857)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.
Octavia Housing (202105707)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Optivo (now Southern Housing) (202213306)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s associated complaint.
Peabody Trust (202115548)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202127669)
The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Peabody Trust (202201791)
The complaint is about the landlord’s handling of the resident’s reports of:
Poole Housing Partnership Ltd (202200485)
The complaint is about the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The associated complaint. This Service has also considered the resident’s vulnerabilities.
Royal Borough Of Greenwich (202221169)
The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. Repairs to the resident’s fencing. The associated complaint.
Sanctuary Housing Association (202206512)
REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sanctuary Housing Association (202218488)
The complaint is about the landlord’s response to: Reports of damp and mould. Vibrations the resident reported. Handling of the complaint.
Saxon Weald (202014246)
The complaint is about the landlord’s response to the: Reports of noise disturbance and anti-social behaviour (ASB) at the resident’s previous property. Request for assistance towards removal costs. Request for repairs to the front door at the current property. Reports of damp and mould in the current property. Related complaint.
Southwark Council (202102035)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff conduct.
Southwark Council (202113988)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by a reoccurring leak from the property above. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)