Cornwall Housing Limited (202106464)
The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s complaint handling has also been considered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Housing Trust Limited (202004518)
The complaint is about the landlord’s handling of: the repairs following the report of a leak, including the installation of a new kitchen the disposal of the resident’s belongings the related complaint.
Metropolitan Housing Trust Limited (202106201)
The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The associated complaint.
Metropolitan Housing Trust Limited (202114454)
The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the clearance of the communal bin store. The lack of signage in and rubbish and recycling collection from the communal bin store. The landlord’s response to the resident’s reports about the …
One Housing Group Limited (202102208)
REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust 2018 (202001565)
The complaint is about the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling.
South Cambridgeshire District Council (202107370)
The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.
Thames Valley Housing Association Limited (202101951)
The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and increase in charges. The landlord’s handling of the resident’s instructions to market the resident’s property on the resident’s behalf. The landlord’s complaint handling.
Vale of Aylesbury Housing Trust Limited (202014351)
The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.
Birmingham City Council (202106713)
The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.
Gateway Housing Association Limited (202114470)
The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
Home Group Limited (202109994)
The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.
Plexus UK (First Project) Limited (202011550)
The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s complaint and its communication with the resident. The landlord’s administration of the …
Tamil Community Housing Association Limited (202109528)
The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The landlord’s handling of the associated complaint.
Anchor Hanover Group (202114698)
The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.
A & S Hillman Ltd (202016926)
The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ property.
Leeds City Council (202013938)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.
Leicester City Council (202106737)
The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.
London Borough of Hillingdon (202102461)
This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report that a communal patio area needed to be cleaned; the resident’s report of a faulty communal front entrance door intercom; the resident’s concern about the condition of communal areas within …
Longhurst Group Limited (202008739)
The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check and subsequent decision to cap the fire. Response to report of a gas leak on 20 December 2020. Complaint handling.
Longhurst Group Limited (202105677)
The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding to the resident’s reports of a leak at the property. The landlord’s complaint handling.
Longhurst Group Limited (202112155)
The complaint is about the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to resolve the issue.
Notting Hill Genesis (202101616)
The complaint is regarding: The landlord’s handling of a repair to the resident’s toilet. The landlord’s response to the resident’s reports of a leak coming through his bedroom window.
Origin Housing Limited (202015788)
The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen sink and the condensation pipe from the boiler; the installation of a new kitchen at her property, including: measurements for an integrated washing machine; damage caused to the resident’s washing …
Greenwich Council (202109482)
The complaint is about the landlord’s decision to charge rent for the property up until August 2020.
Notting Hill Genesis (201909973)
The complaint concerns the landlord’s: response to the resident’s complaint about an increase in their service charges. handling of the rent and service charge account. complaint handling.
One Housing Group Limited (202105381)
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.
Royal Borough Of Greenwich (202105403)
The complaint is about: the landlord’s response to the resident’s reports of anti-social behaviour (ASB). the landlord’s response to the resident’s reports of paying for services not provided by the landlord. The landlord’s complaint handling.
Southern Housing Group Limited (202006745)
The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer switch in the lounge of the property. Wooden panels being removed in the communal area. A boiler repair. The resident’s concerns about: The colour of gas pipes and marks near …
Southern Housing Group Limited (202007717)
The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity costs as part of the service charge; the apportionment of electricity costs between properties in the block; information provided when moving into the property, including the following: that the property …
Brockley Tenants Co-operative Limited (202102834)
REPORT COMPLAINT 202102834 Brockley Tenants Co-operative Limited 21 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Catalyst Housing Limited (202112779)
The complaint is about the landlord’s response to the resident’s reports of a leak from his roof.
Clarion Housing Association Limited (202102770)
This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the communal garden. Repairs to uneven slabs on the path around the flats. Rubbish being dumped in the communal bin store. Reports of Anti-social behaviour (ASB) by his neighbour, including dog …
Hammersmith and Fulham Council (202104254)
The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey Council (201909345)
The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.
Metropolitan Housing Trust Limited (202105422)
The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling of the decant whilst repairs were taking place.
Runnymede Borough Council (202102366)
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Vivid Housing Limited (202013379)
The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.
Thirteen Housing Group Limited (202102442)
The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.
Birmingham City Council (202011501)
The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
Birmingham City Council (202107243)
The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.
Bristol City Council (202101833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Clarion Housing Association Limited (202105446)
This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.
Cobalt Housing Limited (202102557)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property.
Dolphin Living Limited (202107992)
The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint.
Hyde Housing Association Limited (202006710)
The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping in this case.
Islington Council (202105550)
The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour.
Leeds City Council (202101237)
The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour
Royal Borough Of Greenwich (202012334)
This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent complaint.
Sanctuary Housing Association (202105161)
The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)