Birmingham City Council (202010091)
The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (201908255)
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Clarion Housing Association Limited (202002914)
The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint.
Clarion Housing Association Limited (202005579)
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Croydon Council (202001124)
The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs.
Harlow District Council (202003552)
The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works.
Home Group Limited (202010713)
The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.
Islington Council (202010772)
The complaint concerns the council’s handling of an application for a parking space
Accent Housing Limited (202010148)
The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The landlord’s response to the resident’s request for a service charge refund in relation to the scheme manager service and access to communal areas.
Barking and Dagenham Council (202001600)
The resident is unhappy with the landlord’s division of service charges in relation to major works.
Islington Council (202002434)
The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at the property.
London & Quadrant Housing Trust (201914231)
The resident’s complaints are about:
Notting Hill Home Ownership Limited (202001071)
This complaint is about:
Optivo (202008137)
The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building and communal areas.
Southwark Council (202003065)
The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the resident’s carpets following a water leak. The resident’s concerns related to the condition of the property. The resident’s request for a rent and service charge refund for the period when …
Aster Group Limited (202010147)
The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property.
Barnet Council (202011309)
This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the resident’s reports of anti-social behaviour (ASB) by her neighbour. The report will also address the landlord’s handling of the complaint.
Believe Housing Limited (202009933)
The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of issues at the property once the tenancy had commenced. The landlord’s communication with the resident regarding her energy supply. The landlord’s response to the resident’s request for a rent refund …
Camden Council (202009166)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202004507)
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
Croydon Council (202011660)
The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The resident’s report of her sound insulation being inadequate.
Ealing Council (202006527)
The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property.
East Riding of Yorkshire Council (201904145)
The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in the garden. Works to the kitchen floor and doors and the fitting of radiators at the property. The contractor attending the property without prior notification and breaching health and safety …
GreenSquareAccord Limited (202013559)
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
Hackney Council (202003776)
This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, and to rent a garage in 2018.
Hackney Council (202006581)
REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey Council (202004508)
This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her neighbours flat prior to June 2016. The landlord’s response to the resident’s reports in September 2020 of issues arising with her neighbour regarding the maintenance and sharing of the front …
Home Group Limited (201914309)
The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of multiple repairs to the resident’s property in 2016 to 2018. The landlord’s handling of multiple repairs to the resident’s property in 2019 to 2020. The landlord’s handling of the resident’s …
Home Group Limited (202008927)
The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the resident’s report that its operatives attended without appropriate personal protective equipment (PPE) and did not maintain social distancing and; removal of waste items left outside the resident’s …
Kingston upon Thames Council (201903721)
The resident has complained about the landlord’s handling of their reports of anti-social behaviour.
Kingston upon Thames Council (201915804)
The complaint is about: the landlord’s response to the resident’s report about the communal front door, this was raised in February/March 2020. the landlord’s delay in logging the complaint. the way the landlord handled the second complaint about the communal front door, which was raised in July 2020.
Lambeth Council (201902272)
The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs when initially allocated to her; response to the resident’s request to be rehoused through the local authority’s choice based letting system/direct let scheme; communication regarding soundproofing works to her property …
Lambeth Council (201911089)
The Complaint is about the landlord’s response to resident’s reports about: The administration of the service charge at the property. The issuing of arrears letters and invoices by the landlord. The landlord’s complaint handling. The cost and level of service charge for works carried out at the property and the …
LiveWest Homes Limited (202010096)
The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. The landlord's handling of the resident’s requests to staircase the property. The landlord’s complaint handling. The amount of overcharged rent and the interest offered by the landlord.
Midland Heart Limited (201916194)
The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB made against her. This Service will also investigate the landlord’s complaints handling.
Newlon Housing Trust (202012759)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent damp, mould, and damage to her personal belongings.
Paragon Asra Housing Limited (202008426)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties.
Peabody Trust (202002384)
The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This Service will also consider the landlord’s complaints handling.
Sovereign Housing Association Limited (202005006)
The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident.
Tower Hamlets Homes (202000153)
REPORT COMPLAINT 202000153 Tower Hamlets Homes 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Women’s Pioneer Housing Limited (202003638)
The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The reasonableness of the landlord’s proposal to increase the resident’s service charge. The Ombudsman has also considered the landlord’s handling of the resident's complaint.
Aspire Housing Limited (202008253)
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. The landlord’s response to the resident’s concerns about the communal doors, car park gate and the building’s ventilation system.
Canterbury City Council (201812829)
This complaint is about: The landlord’s handling of the resident’s reports of sound transference from the flat above. The landlord’s complaint handling.
Clarion Housing Association Limited (201910091)
REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hammersmith and Fulham Council (202005977)
The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for delays in completing repairs between April 2019 and November 2020. How the landlord handled repairs reported at the property from November 2020 onwards.
Harrow Council (202001658)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721)
This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was mis-sold to her. Problems the resident experienced at the time of her VRTB application and viewing of the property. Delays completing the sales process following the …
Leeds City Council (202009385)
The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property.
Notting Hill Genesis (202010053)
The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of compensation offered in respect of this. The resident’s concerns related to his service charge.
Ocean Housing Limited (202001833)
The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information provided by the landlord about the property in 2017 at the time of the resident’s first RTB application.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)