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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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6 Apr 2021 Maladministration Birmingham City Council (202010091) Case 202010091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated … 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 6 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202002914) Case 202002914 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal … 6 Apr 2021 Outside Jurisdiction Clarion Housing Association Limited (202005579) Case 202005579 · Financial REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called … 6 Apr 2021 Outside Jurisdiction Croydon Council (202001124) Case 202001124 · Local Authority / ALMO or TMO The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to … 6 Apr 2021 No Maladministration Harlow District Council (202003552) Case 202003552 · Financial The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which … 6 Apr 2021 Reasonable Redress Home Group Limited (202010713) Case 202010713 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas … 6 Apr 2021 Outside Jurisdiction Islington Council (202010772) Case 202010772 · Local Authority / ALMO or TMO The complaint concerns the council’s handling of an application for a parking space 1 Apr 2021 No Maladministration Accent Housing Limited (202010148) Case 202010148 · Estate Management The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service … 1 Apr 2021 Outside Jurisdiction Barking and Dagenham Council (202001600) Case 202001600 · Local Authority / ALMO or TMO The resident is unhappy with the landlord’s division of service charges in relation to major works. 1 Apr 2021 Reasonable Redress Islington Council (202002434) Case 202002434 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at … 1 Apr 2021 Outside Jurisdiction London & Quadrant Housing Trust (201914231) Case 201914231 · Old Property Condition migrated-2025 The resident’s complaints are about: 1 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202001071) Case 202001071 · Health and Safety (inc. building safety) This complaint is about: 1 Apr 2021 No Maladministration Optivo (202008137) Case 202008137 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 Partial Maladministration Barnet Council (202011309) Case 202011309 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the … 31 Mar 2021 Partial Maladministration Believe Housing Limited (202009933) Case 202009933 · Applicant The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of … 31 Mar 2021 No Maladministration Camden Council (202009166) Case 202009166 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 31 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202004507) Case 202004507 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock … 31 Mar 2021 No Maladministration Croydon Council (202011660) Case 202011660 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The … 31 Mar 2021 Reasonable Redress Ealing Council (202006527) Case 202006527 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property. 31 Mar 2021 Partial Maladministration East Riding of Yorkshire Council (201904145) Case 201904145 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in … 31 Mar 2021 Mediation GreenSquareAccord Limited (202013559) Case 202013559 · Health and Safety (inc. building safety) The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a … 31 Mar 2021 Outside Jurisdiction Hackney Council (202003776) Case 202003776 This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, … 31 Mar 2021 No Maladministration Hackney Council (202006581) Case 202006581 REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Mar 2021 No Maladministration Haringey Council (202004508) Case 202004508 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her … 31 Mar 2021 Partial Maladministration Home Group Limited (201914309) Case 201914309 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of … 31 Mar 2021 No Maladministration Home Group Limited (202008927) Case 202008927 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; … 31 Mar 2021 Maladministration Kingston upon Thames Council (201903721) Case 201903721 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of their reports of anti-social behaviour. 31 Mar 2021 Partial Maladministration Kingston upon Thames Council (201915804) Case 201915804 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to the resident’s report about the communal front door, this was raised in … 31 Mar 2021 Partial Maladministration Lambeth Council (201902272) Case 201902272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs … 31 Mar 2021 Partial Maladministration Lambeth Council (201911089) Case 201911089 · Managing Relations The Complaint is about the landlord’s response to resident’s reports about: The administration of the service charge at the property. … 31 Mar 2021 Partial Maladministration LiveWest Homes Limited (202010096) Case 202010096 · Old Charges categories The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. … 31 Mar 2021 Partial Maladministration Midland Heart Limited (201916194) Case 201916194 The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB … 31 Mar 2021 Reasonable Redress Newlon Housing Trust (202012759) Case 202012759 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent … 31 Mar 2021 Maladministration Paragon Asra Housing Limited (202008426) Case 202008426 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties. 31 Mar 2021 Partial Maladministration Peabody Trust (202002384) Case 202002384 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This Service will … 31 Mar 2021 No Maladministration Sovereign Housing Association Limited (202005006) Case 202005006 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident. 31 Mar 2021 Partial Maladministration Tower Hamlets Homes (202000153) Case 202000153 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000153 Tower Hamlets Homes 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Mar 2021 No Maladministration Women’s Pioneer Housing Limited (202003638) Case 202003638 The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The … 30 Mar 2021 No Maladministration Aspire Housing Limited (202008253) Case 202008253 · Old Tenants Behaviour categories The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. … 30 Mar 2021 Partial Maladministration Canterbury City Council (201812829) Case 201812829 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s reports of sound transference from the flat above. The landlord’s … 30 Mar 2021 Reasonable Redress Clarion Housing Association Limited (201910091) Case 201910091 · Health and Safety (inc. building safety) REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Mar 2021 Reasonable Redress Hammersmith and Fulham Council (202005977) Case 202005977 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for … 30 Mar 2021 Reasonable Redress Harrow Council (202001658) Case 202001658 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 30 Mar 2021 Reasonable Redress Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721) Case 202008721 · Applicant This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to … 30 Mar 2021 No Maladministration Leeds City Council (202009385) Case 202009385 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property. 30 Mar 2021 Reasonable Redress Notting Hill Genesis (202010053) Case 202010053 · Old Charges categories The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of … 30 Mar 2021 Reasonable Redress Ocean Housing Limited (202001833) Case 202001833 · Old Home Ownership Issues (not new build) categories The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. 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