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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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19 Dec 2024 No Maladministration Sovereign Network Homes (Former Network Homes) (202230265) Case 202230265 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered … 19 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202331820) Case 202331820 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Partial Maladministration Trident Housing Association Limited (202208978) Case 202208978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202315557) Case 202315557 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202329262) Case 202329262 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. … 18 Dec 2024 Maladministration Beyond Housing Limited (202410893) Case 202410893 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have … 18 Dec 2024 Maladministration Birmingham City Council (202230701) Case 202230701 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. … 18 Dec 2024 Maladministration Birmingham City Council (202309653) Case 202309653 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about … 18 Dec 2024 No Maladministration Cambridge City Council (202307393) Case 202307393 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint. 18 Dec 2024 Outside Jurisdiction Clarion Housing Association Limited (202331225) Case 202331225 · Old Property Condition categories The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs. 18 Dec 2024 Maladministration Clarion Housing Association Limited (202340783) Case 202340783 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics. 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 18 Dec 2024 Outside Jurisdiction Futures Housing Group Limited (202308956) Case 202308956 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor. 18 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202300279) Case 202300279 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s … 18 Dec 2024 Partial Maladministration Lambeth Council (202319721) Case 202319721 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of … 18 Dec 2024 Maladministration Lambeth Council (202338474) Case 202338474 · ASB/Abuse/Nuisance REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Dec 2024 Maladministration Lincoln City Council (202312018) Case 202312018 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint 18 Dec 2024 Reasonable Redress LiveWest Homes Limited (202306780) Case 202306780 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This … 18 Dec 2024 Partial Maladministration London Borough of Camden Council (202227296) Case 202227296 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also … 18 Dec 2024 Maladministration London Borough of Ealing (202411060) Case 202411060 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent … 18 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202411689) Case 202411689 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 18 Dec 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316123) Case 202316123 · Financial The complaint is about: The landlord’s handling of a service charge dispute. The landlord’s handling of the resident’s complaint. 18 Dec 2024 Partial Maladministration Notting Hill Genesis (NHG) (202336636) Case 202336636 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of: lift breakdowns. the smell and the overflow of … 18 Dec 2024 Maladministration Origin Housing Limited (202308589) Case 202308589 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint … 18 Dec 2024 Maladministration Places for People Group Limited (202228356) Case 202228356 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too … 18 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202319491) Case 202319491 · Estate Management The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following … 18 Dec 2024 Reasonable Redress Sanctuary Housing Association (202301777) Case 202301777 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s … 18 Dec 2024 Maladministration Shepherds Bush Housing Association Limited (202407308) Case 202407308 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also … 18 Dec 2024 Maladministration The Guinness Partnership Limited (202337119) Case 202337119 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the … 18 Dec 2024 Maladministration Wandle Housing Association Limited (202329059) Case 202329059 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint. 18 Dec 2024 Partial Maladministration Westminster Community Homes Limited (202226266) Case 202226266 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Dec 2024 Maladministration Accent Housing Limited (202312879) Case 202312879 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports … 17 Dec 2024 Maladministration Clarion Housing Association Limited (202222519) Case 202222519 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s … 17 Dec 2024 Maladministration East Midlands Housing Group Limited (202227100) Case 202227100 · Managing Relations The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the … 17 Dec 2024 Mediation Gateshead Metropolitan Borough Council (202221804) Case 202221804 · Old Property Condition migrated-2025 The complaint is about the resident’s reports of a leak and the subsequent repairs. 17 Dec 2024 Partial Maladministration Gravesend Churches Housing Association Limited (202224957) Case 202224957 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The … 17 Dec 2024 Reasonable Redress Hammersmith and Fulham Council (202212168) Case 202212168 · Old Complaints Handling categories The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service … 17 Dec 2024 Reasonable Redress Incommunities Limited (202310043) Case 202310043 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved … 17 Dec 2024 Partial Maladministration Jigsaw Homes Group Limited (202014614) Case 202014614 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Dec 2024 Maladministration London Borough of Barking and Dagenham (202348403) Case 202348403 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. 17 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202410614) Case 202410614 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint … 17 Dec 2024 Partial Maladministration Magna Housing Limited (202323728) Case 202323728 · Managing Relations The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and … 17 Dec 2024 Maladministration Nottingham Community Housing Association Limited (202306377) Case 202306377 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. … 17 Dec 2024 Partial Maladministration Paradigm Housing Group Limited (202311664) Case 202311664 · Managing Relations The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the … 17 Dec 2024 Maladministration Sanctuary Housing Association (202217882) Case 202217882 · Managing Relations The complaint is about the landlord’s handling of floods in the property. The Ombudsman has also investigated the landlord’s complaint … 17 Dec 2024 Partial Maladministration Southern Housing (202232960) Case 202232960 · Estate Management The complaint is about the landlord’s handling of: damage to the resident’s window and balcony following cyclical works in 2020. … 17 Dec 2024 Maladministration The Riverside Group Limited (202230641) Case 202230641 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed … 17 Dec 2024 Maladministration Torus62 Limited (202403924) Case 202403924 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also looked at the landlord’s … 17 Dec 2024 Partial Maladministration Waltham Forest Council (202337536) Case 202337536 · Financial The complaint is about the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction … 17 Dec 2024 Maladministration Wandle Housing Association Limited (202319561) Case 202319561 · Financial The complaint is about the landlord’s handling of a leak. The Ombudsman has also considered the landlord’s complaint handling.