Royal Borough of Kensington and Chelsea (202233268)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202342780)
The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a pest infestation and related repairs at the property. Concerns about a leak coming from the water tank in the loft. Associated complaint.
Sanctuary Housing Association (202400281)
The complaint is about the landlord’s: Handling of damp, mould and the decant. Staff behaviour. Handling of repairs. Complaint handling.
Southern Housing (202300900)
The complaint is about the landlord’s handling of the resident’s: Concerns about a broken toilet. Reports of a blocked waste pipe, damage to the kitchen worktop, cupboards, and associated repairs in the kitchen. Associated complaint.
Southern Housing (202410058)
The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and his concerns of discrimination and bias. Request for a disabled parking bay and access improvements. Associated complaint.
Sovereign Network Homes (Former Network Homes) (202230265)
The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered to the resident in relation to his temporary move.
Sovereign Network Homes (Former Network Homes) (202331820)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Trident Housing Association Limited (202208978)
The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour (‘ASB’) including noise nuisance from her neighbour and that they were running a business from their property. the associated complaint.
Wandle Housing Association Limited (202315557)
The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding pests. the use of her garden. We have also considered the landlord’s: record keeping. complaint handling.
Wandle Housing Association Limited (202329262)
The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Beyond Housing Limited (202410893)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have also considered the landlord’s handling of the associated complaint.
Birmingham City Council (202230701)
The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. The Ombudsman has investigated the landlord’s complaint handling.
Birmingham City Council (202309653)
This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about the condition of the property’s windows. Concerns about noisy pipework. Concerns about the condition of the block’s communal areas. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Cambridge City Council (202307393)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.
Clarion Housing Association Limited (202331225)
The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.
Clarion Housing Association Limited (202340783)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics.
Dartford Borough Council (202329960)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Futures Housing Group Limited (202308956)
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
Hyde Housing Association Limited (202300279)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202319721)
The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of damp and mould in the property. Associated complaint.
Lambeth Council (202338474)
REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lincoln City Council (202312018)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint
LiveWest Homes Limited (202306780)
The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This Service also considered the landlord’s handling of the related complaint.
London Borough of Camden Council (202227296)
The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the complaint and resolution offered.
London Borough of Ealing (202411060)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly infestation.
London & Quadrant Housing Trust (L&Q) (202411689)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
Metropolitan Thames Valley Housing (MTV) (202316123)
The complaint is about: The landlord’s handling of a service charge dispute. The landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202336636)
The complaint is about the landlord’s: handling of the resident’s reports of: lift breakdowns. the smell and the overflow of the communal bins. the communal front door repairs. the condition of the communal carpets. handling of the resident’s request to be on its housing priority list. communication in relation to …
Origin Housing Limited (202308589)
The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202228356)
The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too cold. This Service has also investigated the landlord’s complaint handling.
Richmond Housing Partnership Limited (202319491)
The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following grass cutting. The Ombudsman will consider the landlord’s complaint handling.
Sanctuary Housing Association (202301777)
The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.
Shepherds Bush Housing Association Limited (202407308)
The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202337119)
The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the landlord’s associated complaint handling.
Wandle Housing Association Limited (202329059)
The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint.
Westminster Community Homes Limited (202226266)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Accent Housing Limited (202312879)
The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports of a radiator repair. hearing and communication needs. This report also looks at the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202222519)
The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202227100)
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202221804)
The complaint is about the resident’s reports of a leak and the subsequent repairs.
Gravesend Churches Housing Association Limited (202224957)
The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The associated complaint.
Hammersmith and Fulham Council (202212168)
The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.
Incommunities Limited (202310043)
The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.
Jigsaw Homes Group Limited (202014614)
REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Barking and Dagenham (202348403)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202410614)
The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint handling.
Magna Housing Limited (202323728)
The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety concerns about a neighbour’s behaviour. Contact with the resident’s doctor. Relocation of the resident’s careline unit and handling of reports of a fault with the unit. The Ombudsman has …
Nottingham Community Housing Association Limited (202306377)
The complaint is about the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. Access to her consumer unit. This Service has also considered the landlord’s handling of the complaint.
Paradigm Housing Group Limited (202311664)
The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during eviction.
Sanctuary Housing Association (202217882)
The complaint is about the landlord’s handling of floods in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)