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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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25 Nov 2022 No Maladministration Paradigm Housing Group Limited (202013561) Case 202013561 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident. 25 Nov 2022 Maladministration Sanctuary Housing Association (202127230) Case 202127230 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, … 25 Nov 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202116969) Case 202116969 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Water ingress. The state of the communal hallway … 25 Nov 2022 No Maladministration Southern Housing Group Limited (202203771) Case 202203771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above. 24 Nov 2022 Partial Maladministration Bolton at Home Limited (202205301) Case 202205301 · Managing Relations REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […] 24 Nov 2022 Partial Maladministration Clarion Housing Association Limited (202006472) Case 202006472 · Financial This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for … 24 Nov 2022 Partial Maladministration Cross Keys Homes Limited (202103074) Case 202103074 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about the condition of the property at the start … 24 Nov 2022 Partial Maladministration Lambeth Council (202115626) Case 202115626 · ASB/Abuse/Nuisance REPORT COMPLAINT 202115626 Lambeth Council 24 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 24 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202127773) Case 202127773 · Managing Relations The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s … 24 Nov 2022 Partial Maladministration Notting Hill Genesis (202201897) Case 202201897 · Managing Relations The complaint is about the landlord’s handling of: The repair to the resident’s heating and hot water system, and the … 24 Nov 2022 Partial Maladministration Optivo (202208233) Case 202208233 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the lift maintenance issues. This Service has also … 24 Nov 2022 Maladministration Thames Valley Housing Association Limited (202014178) Case 202014178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a … 23 Nov 2022 No Maladministration Peabody Trust (202115463) Case 202115463 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment to … 23 Nov 2022 Partial Maladministration Raven Housing Trust Limited (202127488) Case 202127488 · Estate Management The complaint is about: The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The … 23 Nov 2022 Partial Maladministration South Tyneside Council (202118424) Case 202118424 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that a former outhouse at the property be rebuilt, … 23 Nov 2022 Maladministration Southwark Council (202111944) Case 202111944 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. … 23 Nov 2022 Partial Maladministration Wakefield And District Housing Limited (202127853) Case 202127853 · Estate Management The complaint is about the landlord’s handling of the resident’s : concerns about a tree relating to blocking light and … 22 Nov 2022 Partial Maladministration Catalyst Housing Limited (202010750) Case 202010750 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. … 22 Nov 2022 Maladministration Cornwall Housing Limited (202206342) Case 202206342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property. 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 No Maladministration Ipswich Borough Council (202118420) Case 202118420 · Moving/Buying/Selling Home The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about … 22 Nov 2022 Maladministration One Vision Housing Limited (202209853) Case 202209853 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the … 22 Nov 2022 Maladministration Sovereign Housing Association Limited (202203493) Case 202203493 · Managing Relations The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her … 22 Nov 2022 Partial Maladministration Westminster City Council (202004648) Case 202004648 · Information and data management The complaint is about the landlord’s response to the resident’s: reports about repairs to her railing and gate; request for … 21 Nov 2022 Maladministration Camden Council (202105321) Case 202105321 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in … 21 Nov 2022 Partial Maladministration Camden Council (202114649) Case 202114649 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a leak and damage to his ceiling. Handling … 21 Nov 2022 Reasonable Redress Clarion Housing Association Limited (202119286) Case 202119286 · Financial The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the … 21 Nov 2022 Partial Maladministration Livin Housing Limited (202015584) Case 202015584 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let. Request … 21 Nov 2022 Maladministration London Borough of Ealing (202120125) Case 202120125 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs raised by the resident. 21 Nov 2022 Maladministration London Borough of Hackney (202106968) Case 202106968 · Financial The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate … 21 Nov 2022 Partial Maladministration Network Homes Limited (202117506) Case 202117506 · Managing Relations The complaint is about: 21 Nov 2022 No Maladministration The Guinness Partnership Limited (202200407) Case 202200407 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink. 20 Nov 2022 Maladministration GreenSquareAccord Limited (202123498) Case 202123498 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their … 20 Nov 2022 Maladministration Jigsaw Homes Group Limited (202201661) Case 202201661 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their … 18 Nov 2022 Maladministration Ashfield District Council (202203316) Case 202203316 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears. 18 Nov 2022 No Maladministration Clarion Housing Association Limited (202015276) Case 202015276 · Managing Relations The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has … 18 Nov 2022 Maladministration London Borough of Barking and Dagenham (202005383) Case 202005383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB). 18 Nov 2022 Maladministration Onward Homes Limited (202113324) Case 202113324 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint. 18 Nov 2022 Maladministration Sanctuary Housing Association (202107321) Case 202107321 · Occupancy Rights This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his … 17 Nov 2022 Partial Maladministration Catalyst Housing Limited (202014292) Case 202014292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a … 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 17 Nov 2022 Maladministration Peabody Trust (202205611) Case 202205611 · Managing Relations The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom. 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 17 Nov 2022 Partial Maladministration Southwark Council (202204107) Case 202204107 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and … 16 Nov 2022 No Maladministration Aster Group Limited (202205670) Case 202205670 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint. 16 Nov 2022 Maladministration Catalyst Housing Limited (202107468) Case 202107468 · Managing Relations This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s … 16 Nov 2022 Maladministration Livv Housing Group (202103424) Case 202103424 · Information and data management The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has … 16 Nov 2022 Maladministration London & Quadrant Housing Trust (202207775) Case 202207775 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident’s property. 15 Nov 2022 Partial Maladministration Anchor Hanover Group (202113398) Case 202113398 · Estate Management The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The … 15 Nov 2022 Maladministration Brighton and Hove City Council (202202555) Case 202202555 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior …