Paradigm Housing Group Limited (202013561)
The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202127230)
The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, flooring, several doors and a stop tap leak. The associated complaint.
Shepherds Bush Housing Association Limited (202116969)
The complaint is about the landlord’s handling of the resident’s reports about: Water ingress. The state of the communal hallway flooring. Frequent lift breakdowns.
Southern Housing Group Limited (202203771)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above.
Bolton at Home Limited (202205301)
REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […]
Clarion Housing Association Limited (202006472)
This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for a management move. The related complaint.
Cross Keys Homes Limited (202103074)
The complaint is about: The landlord’s response to the resident’s reports about the condition of the property at the start of the tenancy. The landlord’s response to the resident’s reports of repairs required at the property. The landlord’s implementation of contact restrictions. The landlord’s response to the resident’s application to …
Lambeth Council (202115626)
REPORT COMPLAINT 202115626 Lambeth Council 24 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London & Quadrant Housing Trust (202127773)
The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s associated complaint.
Notting Hill Genesis (202201897)
The complaint is about the landlord’s handling of: The repair to the resident’s heating and hot water system, and the subsequent offer of compensation for this. The repair to the resident’s shower, and the subsequent offer of compensation for this. The associated complaint.
Optivo (202208233)
The complaint is about the landlord’s handling of the resident’s concerns regarding the lift maintenance issues. This Service has also considered the landlord’s handling of the resident’s complaint.
Thames Valley Housing Association Limited (202014178)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a finding regarding the landlord’s handling of the resident’s complaint.
Peabody Trust (202115463)
This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment to prevent legionella disease. Communication about the fire alarm system. The service charge for the works to the fire alarm system. The related complaint.
Raven Housing Trust Limited (202127488)
The complaint is about: The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The associated complaint handling including the level of communication.
South Tyneside Council (202118424)
The complaint is about: The landlord’s response to the resident’s request that a former outhouse at the property be rebuilt, given her concerns regarding the amount of space in her kitchen. The landlord’s handling of the associated complaint.
Southwark Council (202111944)
The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. The landlord’s response to the resident’s concerns about the provision of a concierge service. The landlord’s response to the resident’s assertion that she had not been receiving the window cleaning …
Wakefield And District Housing Limited (202127853)
The complaint is about the landlord’s handling of the resident’s : concerns about a tree relating to blocking light and leaf fall; request to have a driveway installed at the property, and; associated complaint.
Catalyst Housing Limited (202010750)
The complaint is about the landlord’s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. Response to the resident's concerns that the property was excluded from insulation works. Handling of the resident's request for compensation of hotel costs from 2010. Complaint handling.
Cornwall Housing Limited (202206342)
The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property.
Hyde Housing Association Limited (202203223)
The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation which caused damage to her property in 2017/18. The resident’s report that her light fitting remains damaged following previous rodent activity. The associated complaint.
Ipswich Borough Council (202118420)
The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.
One Vision Housing Limited (202209853)
The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the property, and its handling of the remedial repairs.
Sovereign Housing Association Limited (202203493)
The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her occupational therapist (OT). The landlord’s handling of the associated complaint.
Westminster City Council (202004648)
The complaint is about the landlord’s response to the resident’s: reports about repairs to her railing and gate; request for a building completion certificate; concerns about the behaviour of the landlord’s surveyor. The complaint is also about the landlord’s complaints handling.
Camden Council (202105321)
The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.
Camden Council (202114649)
This complaint is about the landlord’s: Response to the resident’s report of a leak and damage to his ceiling. Handling of the resident’s concerns about a member of its staff’s behaviour towards him. Handling of the associated complaint.
Clarion Housing Association Limited (202119286)
The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.
Livin Housing Limited (202015584)
This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let. Request for storage of their personal belongings. The related complaint.
London Borough of Ealing (202120125)
The complaint is about the landlord’s response to various repairs raised by the resident.
London Borough of Hackney (202106968)
The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and responsibility for the replacement of the front door at the …
Network Homes Limited (202117506)
The complaint is about:
The Guinness Partnership Limited (202200407)
The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.
GreenSquareAccord Limited (202123498)
The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their request for the garden to be paved.
Jigsaw Homes Group Limited (202201661)
The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.
Ashfield District Council (202203316)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Clarion Housing Association Limited (202015276)
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
London Borough of Barking and Dagenham (202005383)
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
Onward Homes Limited (202113324)
The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.
Sanctuary Housing Association (202107321)
This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.
Catalyst Housing Limited (202014292)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202120928)
The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.
Peabody Trust (202205611)
The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.
Southern Housing Group Limited (202206951)
The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.
Southwark Council (202204107)
The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and related missed appointments. complaints handling and record-keeping.
Aster Group Limited (202205670)
The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint.
Catalyst Housing Limited (202107468)
This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s front and rear doors; Complaint handling.
Livv Housing Group (202103424)
The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
London & Quadrant Housing Trust (202207775)
The complaint is about the landlord's handling of repairs at the resident’s property.
Anchor Hanover Group (202113398)
The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The administration of a surplus in the service charge accounts. Complaints handling.
Brighton and Hove City Council (202202555)
The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)