Hyde Housing Association Limited (202103219)
The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hillingdon (202109303)
The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.
London & Quadrant Housing Trust (201911304)
The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had stored in the communal cupboard when he previously had been permitted to use this, and its enforcement of this policy across all of the communal areas.
Mid Devon District Council (202013248)
The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, with or without prior notice. Window repairs. Bathroom heating. The landlord’s response to damp and mould reports. Repairs to her front path. The front door is not to her agreed …
Midland Heart Limited (202017042)
The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided about call recordings in relation to his Subject Access Request (SAR). how the landlord handled his reports of the faulty water pump and the subsequent pump replacement. how landlord staff …
Sovereign Housing Association Limited (202007083)
The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How the landlord handled the resident’s request to be rehoused. The handling of the formal complaint.
Hammersmith and Fulham Council (202105218)
The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.
Harlow District Council (202012770)
The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.
Notting Hill Genesis (202100607)
The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she owns a property in. Complaint handling.
Sanctuary Housing Association (202102360)
This complaint is about:
Southern Housing Group Limited (202015874)
The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.
Tendring District Council (202101347)
The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.
Torus62 Limited (202100229)
The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of her request to purchase an additional share in the shared ownership property.
Chelmer Housing Partnership Limited (202102484)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s associated complaint handling.
Clarion Housing Association Limited (202004945)
The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an employee. claim for compensation. request for gas heating. The associated handling of the complaint.
Ealing Council (202118784)
The complaint concerns the Council’s decision about a management transfer request made in 2006.
Gentoo Sunderland Ltd (202108681)
REPORT COMPLAINT 202108681 Gentoo Sunderland Ltd 13 December 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
Hammersmith and Fulham Council (202017220)
This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.
London Borough of Redbridge (202115867)
The complaint concerns the resident’s reports of antisocial behaviour.
Midland Heart Limited (201915568)
The complaint concerns the landlord’s compliance with an out of court settlement for disrepair.
Notting Hill Genesis (202100524)
This complaint is about the landlord’s response to the resident’s concerns about communal repairs and maintenance of her building, including: The replacement of the communal carpet. Cleaning of the communal paved areas. Repairs to a communal fire door, the communal lighting and uneven paving slabs on the patio area. This …
South Kesteven District Council (202116761)
The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.
Bernicia Group (202114716)
The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.
Darlington Borough Council (202014803)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint about staff conduct.
Hyde Housing Association Limited (202011120)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a movement activated doorbell. The associated complaint.
Longhurst Group Limited (202015184)
The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden.
Notting Hill Genesis (202014951)
This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet room.
Peabody Trust (202104313)
The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.
Settle Group (202000097)
The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a leak from a radiator. The landlord’s response to a request for compensation for damage to the carpet following a leak.
Westminster City Council (202101263)
The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating system.
Clarion Housing Association Limited (202100601)
REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Exeter City Council (202103088)
The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor.
North Tyneside Council (202109787)
The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.
One Vision Housing Limited (202006531)
The complaint is about the landlord’s response to the resident’s reports of: The quality of communal cleaning at the property. An incident involving a member of the cleaning staff.
Optivo (202101632)
The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property.
Paragon Asra Housing Limited (202015406)
The complaint is about: The landlord’s response to the resident’s reports that a service charge should not be payable in respect of the property. The landlord’s response to the resident’s concerns about the administration of her service charge, including that services she paid for were not being provided.
Vivid Housing Limited (202010013)
The resident complains about how the landlord responded to her reports of damp and mould in the property.
Wandle Housing Association Limited (202016772)
The complaint is about: how the landlord responded to the resident’s concerns about a decant. the landlord’s response to a request for a copy of its policies and procedures.
Westminster City Council (202113783)
The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.
Citizen Housing (202105621)
The complaint is about the landlord’s handling of the resident’s reports about: The heating in her property not working. Damp and mould in her property.
Derwent Community Housing Association Limited (202010496)
The complaint is about the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling.
Greenwich Council (202101671)
The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity.
Home Group Limited (202009773)
The complaint is about the landlord’s: Handling of the resident’s staircasing application. Response to the resident’s concerns regarding service charges levied against the property. Response to the resident’s concerns that it failed to provide her with a copy of the building insurance policy in place for the property. Response to …
Kingston upon Thames Council (202100533)
The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into consideration when offering the property.
Lambeth and Southwark Housing Association Limited (202000920)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the temperature within the property. Response to the resident’s concerns regarding the property’s windows. Response to the resident’s concerns of a sewage smell and mould within the property. Response to the resident’s concerns regarding fire safety. Response to …
Metropolitan Housing Trust Limited (202108647)
The complaint is about the landlord’s: Handling of repairs and major works to the resident’s windows. Communication with the resident about the replacement windows. Decision not to provide the resident with secondary glazing. Handling of the complaint.
Sanctuary Housing Association (202104457)
The complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the resident's reports of mice in her property. the associated complaint.
Sandwell Metropolitan Borough Council (202107784)
REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing Group Limited (202009095)
The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. Threats to kill by tenant B. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202014623)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)