Croydon Council (202000081)
The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202001615)
The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.
Kingston upon Thames Council (201914479)
The resident complains about the landlord’s response to her concerns about the fire exit door at the property.
Lambeth Council (202003014)
The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.
London & Quadrant H T (201908371)
The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that resulted from the reports of damp.
London & Quadrant H T (202003850)
The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a property in The landlord’s complaint handling
Bolton at Home Limited (202000136)
The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence he received from the landlord relating to antisocial behaviour (‘ASB’), …
Clarion Housing Association Limited (202002302)
REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Hammersmith and Fulham Council (202003176)
The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The Landlord’s complaint handling of this matter.
Midland Heart Limited (202002902)
REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Southwark Council (201913492)
The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.
Stockport Homes Limited (202002678)
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.
Thirteen Housing Group Limited (201910486)
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Anchor Hanover Group (201913687)
The complaint is about the landlord’s handling of the applicant’s application for a property.
East Devon District Council (201912937)
REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Kingston upon Thames Council (202000332)
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to allow a smart meter to be installed. The landlord’s complaints …
Lambeth Council (202004208)
REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Hackney (202001866)
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
London & Quadrant Housing Trust (202000557)
The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of the Resident’s service charge. The Landlord’s complaint handling of this matter.
Midland Heart Limited (201913078)
The complaint is about the landlord’s handling of reports of a lack of hot water.
Places for People Homes Limited (202003224)
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the property, prior to his moving in
Housing Solutions (201817213)
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
Longhurst Group Limited (202000333)
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
Metropolitan Housing Trust Limited (201905797)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Newham Council (201915965)
The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.
Notting Hill Genesis (201913098)
The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB).
Peabody Trust 2018 (202004754)
The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.
Peabody Trust (201912025)
The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.
Aster Group Limited (202000764)
REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Birmingham City Council (202000068)
The complaint is about the Council’s assessment of the residents housing needs.
Orbit Group Limited (201908727)
The complaint is about the level of compensation offered by the landlord to the resident, following repair delays.
Southern Housing Group Limited (201915929)
The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the communal hallway His formal complaint
Bromford Housing Association Limited (201914576)
REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
London & Quadrant Housing Trust (201904703)
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).
Notting Hill Genesis (201809422)
REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]
North Tyneside Council (201916055)
REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Vivid Housing Limited (202000669)
REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)